Daughter left her purse on bus with some cash, they said they will send her a cheque. - HotUKDeals
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Daughter left her purse on bus with some cash, they said they will send her a cheque.

£0.00 @
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks. Anyone know why?
MrScotchBonnet Avatar
1m, 3d agoPosted 1 month, 3 days ago
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks.

Anyone know why?
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MrScotchBonnet Avatar
1m, 3d agoPosted 1 month, 3 days ago
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#1
Its not their money to decide!
#2
Gollywood
Its not their money to decide!

I just don't get it. We just really don't see the logic.

Imagine if that was an elderly woman who had just withdrew her pension or something.
#3
They then have a record of her name and address in case of a mistake.
#4
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
#5
Most organisations operate a similar policy. Money left hanging around in packets has a habit of going missing. If it is banked straight away it is a more secure system.
#6
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").

We offered to collect it. I don't expect them to post cash.
#7
It is a good way to check that it is the individual picking up the purse. A cheque can only be cashed by the person who owns the wallet. Plus if people knew they kept money in the lost property wallets then it would be a possible security risk, makes sense to bank it and then pay it back to the individual when / if they ask for the wallet. Your daughter is lucky the £40 still exists and the purse was found! There are many places that wouldn't be the case!
#8
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").

Sounds legit.
#9
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
Understood, but equally suspect that the co doesn't want to have to securely store / insure (multiple) lumps of lost cash.
#10
Yeah some good points. Like I say she won't be effected by the wait I just thought 2 weeks seemed a long wait for people who might have desperatly needed it, but I guess they should also be grateful it was found in the first place.
#11
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc

Edited By: brilly on Jan 16, 2017 20:02
#12
I would have asked why it's company policy and demanded a answer if fobbed off also you are lucky the cash was handed in good luck.
#13
Like others have said, and yourself, it's good that you got it back at all. They are obviously just following company policy. Bus companies must have hundreds of items of lost property handed in every week. They must have a robust system in place to deal with it which obviously includes not messing about with bank notes everywhere.
#14
AndyRoyd
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
Understood, but equally suspect that the co doesn't want to have to securely store / insure (multiple) lumps of lost cash.

Yeah she got a call explaining it had been handed in and she said she would go and pick it up but it was explained the cash would be removed first as that's their policy. Fair enough if it would needed to have been left overnight but I didn't see an issue with her picking it up right away. Just seemed weird lol
#15
MrScotchBonnet
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks.
Anyone know why?

Is the cheque being posted to a verifiable address (from the contents of the purse)?

If so, then that makes sense.

Anybody can turn up at the lost property office, offer a vague description regarding an item, make a convincing case to the office worker, & then walk away with random objects.
#16
brilly
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc


Yeah, she went and got the purse within the hour.
#17
MrScotchBonnet
brilly
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc
Yeah, she went and got the purse within the hour.
did she have to provide id to collect then for the bank cards? they are surely a bigger security risk than cash
#18
MrScotchBonnet
brilly
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc
Yeah, she went and got the purse within the hour.

It does seem a bit odd that they couldn't keep purse and money together for less than an hour though, I have to admit.
#19
fanpages
MrScotchBonnet
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks.
Anyone know why?
Is the cheque being posted to a verifiable address (from the contents of the purse)?

If so, then that makes sense.

Anybody can turn up at the lost property office, offer a vague description regarding an item, make a convincing case to the office worker, & then walk away with random objects.
but they got the cards ok
#20
brilly
MrScotchBonnet
brilly
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc
Yeah, she went and got the purse within the hour.
did she have to provide id to collect then for the bank cards? they are surely a bigger security risk than cash

I'm not sure to be honest, unless she went home first to get her passport I doubt it.
#21
MrScotchBonnet
brilly
MrScotchBonnet
brilly
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc
Yeah, she went and got the purse within the hour.
did she have to provide id to collect then for the bank cards? they are surely a bigger security risk than cash
I'm not sure to be honest, unless she went home first to get her passport I doubt it.
but surely if they cant give out 40quid cash then they cant give out bank cards which may have multiple sources of contactless payments etc
random cash is hard to id for - bank cards obviously less so
#22
brilly
fanpages
MrScotchBonnet
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks.
Anyone know why?
Is the cheque being posted to a verifiable address (from the contents of the purse)?
If so, then that makes sense.
Anybody can turn up at the lost property office, offer a vague description regarding an item, make a convincing case to the office worker, & then walk away with random objects.
but they got the cards ok

Like I say, a bit of a strange situation.
#23
brilly
MrScotchBonnet
brilly
MrScotchBonnet
brilly
MrScotchBonnet
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
We offered to collect it. I don't expect them to post cash.
they are returning the purse though yeah?
edit: and bank cards etc
Yeah, she went and got the purse within the hour.
did she have to provide id to collect then for the bank cards? they are surely a bigger security risk than cash
I'm not sure to be honest, unless she went home first to get her passport I doubt it.
but surely if they cant give out 40quid cash then they cant give out bank cards which may have multiple sources of contactless payments etc
random cash is hard to id for - bank cards obviously less so

I would have to confirm with her if she was asked for ID, i'm not sure. It's just probably one of these outdated security measures.
#24
MrScotchBonnet
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks.
Anyone know why?
fanpages
Is the cheque being posted to a verifiable address (from the contents of the purse)?

If so, then that makes sense.

Anybody can turn up at the lost property office, offer a vague description regarding an item, make a convincing case to the office worker, & then walk away with random objects.
brilly
but they got the cards ok
MrScotchBonnet
Like I say, a bit of a strange situation.

The real cardholder should have cancelled those once it is learned they have been lost.
#25
maybe they wanted the £0.02 interest they'd get from banking the cash, before sending out the cheque
#26
PS. For example:

[ https://www.southwesttrains.co.uk/contact--help/lost-property/ ]
---
What happens with lost property?

Anything left on our trains is usually found when the train reaches its final destination. This might be managed by a different train company. We will let you know if you need to contact them
Anything found on our stations (including items left on other train company's services) is sent to our office in London Waterloo. It can take up to 7 days for items to reach us
Perishable items are disposed of straight away
Cash is banked and we issue a receipt. You can reclaim your money at London Waterloo’s ticket office, or by cheque (if your item is posted to you)
Passports are returned to the London Embassy or High Commission of the issuing country. British Passports have to be invalidated before being returned to HM Passport Office. Therefore, we’re unable to return passports
Bank cards are destroyed, to protect you from fraud
Items we can keep are stored securely for 3 months
---

The operator (Bus Company, Train Company, etc.) may as well earn (little) interest on the banked funds until it is claimed, I suppose.
#27
They pay by cheque because it could be a stolen purse & the thief left it on a bus & then tried to collect. I should imagine & also they wont send cash in the post....

OR she has a £50k five pound note in it ;)

Edited By: YouDontWantToKnow on Jan 16, 2017 20:19
#28
Cash should have been available for 24 hours (unless weekend when no admin around) but if turning up within 24hrs or duribg office hours, the cash should have been handed over or at worst paid out from petty cash or cash office.
what Company/Location was this?
#29
fanpages
PS. For example:
[ https://www.southwesttrains.co.uk/contact--help/lost-property/ ]
---
What happens with lost property?
Anything left on our trains is usually found when the train reaches its final destination. This might be managed by a different train company. We will let you know if you need to contact them
Anything found on our stations (including items left on other train company's services) is sent to our office in London Waterloo. It can take up to 7 days for items to reach us
Perishable items are disposed of straight away Cash is banked and we issue a receipt. You can reclaim your money at London Waterloo’s ticket office, or by cheque (if your item is posted to you) Passports are returned to the London Embassy or High Commission of the issuing country. British Passports have to be invalidated before being returned to HM Passport Office. Therefore, we’re unable to return passportsBank cards are destroyed, to protect you from fraud
Items we can keep are stored securely for 3 months
---
The operator (Bus Company, Train Company, etc.) may as well earn (little) interest on the banked funds until it is claimed, I suppose.

Fair enough. That seems a bit less bother with the receipt thing, maybe the bus company doesn't have such resources though.

As for the bank cards, all cards were still there. Each company obviosly has their own policy.
#30
gillas97
Cash should have been available for 24 hours (unless weekend when no admin around) but if turning up within 24hrs or duribg office hours, the cash should have been handed over or at worst paid out from petty cash or cash office.
what Company/Location was this?

I'll let you know once the cheque is recieved X)
#31
How did you know they had it? Did they call you or you them?
Probably as items are logged in the list property, cash is probably logged and instantly 'banked' before they can even say we have it or contact the owner.
We all know the thread would be very different if the purse was found but no cash logged. For once the policy is probably right but initially suspect. We really are a cynical bunch aren't we.
Oh and Bus drivers can be fined/rewarded for shorts and overs. He maybe 'banked' it then recorded it in his ticket machine. Saves and questions and looks good on his overs.

Edited By: Oneday77 on Jan 16, 2017 20:28
#32
Oneday77
How did you know they had it? Did they call you or you them?
Probably as items are logged in the list property, cash is probably logged and instantly 'banked' before they can even say we have it or contact the owner.
We all know the thread would be very different if the purse was found but no cash logged. For once the policy is probably right but initially suspect. We really are a cynical bunch aren't we.

They called her, her bus card key she uses was in there. You have to fill out forms when getting one, the usual name,adress etc..
#33
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").


that doesn't make sense normally you would go and collect it like any other normal place if they are honest enough to give it back seems pointless all that malaarchy what about the wallet what are they going do with that send a plastic bag instead aswell.
#34
MrScotchBonnet
Oneday77
How did you know they had it? Did they call you or you them?
Probably as items are logged in the list property, cash is probably logged and instantly 'banked' before they can even say we have it or contact the owner.
We all know the thread would be very different if the purse was found but no cash logged. For once the policy is probably right but initially suspect. We really are a cynical bunch aren't we.
They called her, her bus card key she uses was in there. You have to fill out forms when getting one, the usual name,adress etc..
So money was probably already 'secure' before the call. Annoying but reassuring.
#35
fanpages
MrScotchBonnet
There was only about £40 in there, I'm just intrigued as to why they wont give it to her with the money but said it's company policy to send a cheque within 2 weeks.
Anyone know why?
fanpages
Is the cheque being posted to a verifiable address (from the contents of the purse)?
If so, then that makes sense.
Anybody can turn up at the lost property office, offer a vague description regarding an item, make a convincing case to the office worker, & then walk away with random objects.
brilly
but they got the cards ok
MrScotchBonnet
Like I say, a bit of a strange situation.
The real cardholder should have cancelled those once it is learned they have been lost.
yeah ofc.. if they notice they dont have purse etc
have gone days without using cards before - just depends
#36
Oneday77
How did you know they had it? Did they call you or you them?
Probably as items are logged in the list property, cash is probably logged and instantly 'banked' before they can even say we have it or contact the owner.
We all know the thread would be very different if the purse was found but no cash logged. For once the policy is probably right but initially suspect. We really are a cynical bunch aren't we.
Oh and Bus drivers can be fined/rewarded for shorts and overs. He maybe 'banked' it then recorded it in his ticket machine. Saves and questions and looks good on his overs.

Trust me on this one - drivers don't have 'overs' ;)
#37
Oneday77
MrScotchBonnet
Oneday77
How did you know they had it? Did they call you or you them?
Probably as items are logged in the list property, cash is probably logged and instantly 'banked' before they can even say we have it or contact the owner.
We all know the thread would be very different if the purse was found but no cash logged. For once the policy is probably right but initially suspect. We really are a cynical bunch aren't we.
They called her, her bus card key she uses was in there. You have to fill out forms when getting one, the usual name,adress etc..
So money was probably already 'secure' before the call. Annoying but reassuring.

Yeah. I'm not annoyed or bothered I was just more curious that's all :) - probably very annoying for some people mind.
#38
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").


​well said.
it's comman sense for a big company not to hand any cash. a cheque means the customer has got the money back and can't come back to say they haven't or someone else collected them but never paid it to the customer.

at least she has found the money op, you shouldn't be moaning. theirs loads of people who never find anything lost !
#39
sofiasar
AndyRoyd
Probably: 1) cheaper to send a cheque cos will cost considerably more to insure cash sent in post, and 2) when cheque is cashed, it shows without question that the money has been received by the named recipient (rather than cash being delivered to an address and possibility of other people at the address lifting the cash, which may result in the intended recipient saying "it may have been delivered but I didn't receive the cash").
​well said.
it's comman sense for a big company not to hand any cash. a cheque means the customer has got the money back and can't come back to say they haven't or someone else collected them but never paid it to the customer.
at least she has found the money op, you shouldn't be moaning. theirs loads of people who never find anything lost !

I'm not moaning :|
#40
sofiasar
op, you shouldn't be moaning. theirs loads of people who never find anything lost !

"there are"

Anyway, I dont think the op is moaning just making a conversation

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