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derp

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7y, 4m agoPosted 7 years, 4 months ago
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7y, 4m agoPosted 7 years, 4 months ago
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#1
XPS are great machines, but dell VERY expensive on outside warrante repairs.
I would look at price of new one before paying out 300.
#2
If its the 3 repair, I would call the call centre and complain.
Should these not of been found faulty on 1st 2 repairs.?
If same part repair before then did they not test it.?
#3
You'll probably get £200 for the parts on eBay - i'd buy a new one....
#4
3 times wow...
according to Sale of Goods Act, I think you may have a case to get your money back there cos 3 times in the space of 19 months(?) sounds a manufacturing fault there. But beyond 6 months you have to proove yourself that the XPS is inherently faulty when you bought it.

Have a read on this here: http://www.pcw.co.uk/personal-computer-world/features/2142528/lay-law

The key change in the Regulations is that in the first six months from purchase consumers do not have to prove that an item was faulty when received: it is assumed that the fault existed at manufacture. If the retailer wishes to refuse a repair or replacement, it must prove that the fault did not exist. Repairs should not inconvenience the customer, which means they should be provided reasonably quickly and at no extra cost.

Refunds for the purchase cost are trickier to obtain: to demand an instant refund the consumer must prove the fault is inherent. This is likely to involve getting an independent report from, say, a PC technician, and any usage of the item would be taken into account. This applies generally to items that have been used for a few weeks or more before the fault becomes apparent. And the longer it has been used, the less likely you are to obtain a refund. In most cases it’s better to request a replacement or repair
#5
guru_the
If its the 3 repair, I would call the call centre and complain.
Should these not of been found faulty on 1st 2 repairs.?
If same part repair before then did they not test it.?


I agree, kick up some fuss.

This sounds like a situation where Dell knew of the problem and did little about it.

Why should YOU suffer because of that.

If you make enough noise they may replace it, or at least give you a hefty discount on a new model.
#6
Cut your losses, if you use it hard enough to have caused two 8400 failures already then a new motherboard won't last long either. If you can wrangle a laptop that doesn't use an 8400/8600 out of them then great, but if you can only get another one with an 8400 or 8600 then you might want to consider whether it'll be a problem if that breaks down at a inconveinient time.

As for a replacement what about something like a Toshiba Tecra M10? It's a 14" machine with 4:30 battery life, a three year warranty as standard and the range starts at around £600.
#7
hi
have i been stung!!!!!!!!!! dell have just charged me 375 for a motherboard for my daughters xps m1330. it is nearly 3 years old and had her college work on it . it has had a hard drive and a motherbord in the first 2 years. just found out the motherboard was a refurbished one !!!!!!!!!!!!!!!!!!!!!!!!!!
thank you
#8
Hi guys very nice website, my 1st visit.

I had an xps m1330 and the motherboard died out of warranty. I searched online and found this on a dell blog.

Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase


I contacted dell and got it fixed out of warranty.

Link to Dell Blog

I hope this helps.

Edited By: bilalg86 on Oct 07, 2010 01:15: updated link
#9
Hi guys very nice website, my 1st visit.

I had an xps m1330 and the motherboard died out of warranty. I searched online and found this on a dell blog.

Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase

I contacted dell and got it fixed out of warranty.

Your text here

I hope this helps.
#10
The prob is no matter how long the warranty is for, it will go wrong again at some point outside of warranty, and therefore u also lose resale value, this item is clearly unfit for purpose due to a fundamental flaw in the design.

Demand a new laptop or it's Watchdog time

Edited By: jayjayuk1234 on Oct 09, 2010 22:04: A
#11
Tip when talking to Dell. Quote the "Sale of Goods Act" and throw in the phrase "Fit for purpose" as often as you can.
Demand the full value of the obviously defective product is discounted from another (hopefully) reliable product.
You have legal rights, it's just us Brits seldom use them.

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