DHL courier risiculous Admin Fee - HotUKDeals
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DHL courier risiculous Admin Fee

£0.00 @ DHL
I ordered a few food items from the US, mainly seasonings etc, nothing too exciting. DHL came to my door with the package and told me I had to pay them £19 before they could give me the parcel. This w… Read More
christopherguy25 Avatar
6m, 1w agoPosted 6 months, 1 week ago
I ordered a few food items from the US, mainly seasonings etc, nothing too exciting. DHL came to my door with the package and told me I had to pay them £19 before they could give me the parcel. This was apparently VAT. They even told me they would accept cash on the door. I refused to pay anything as I stated I had not received any type of invoice showing a breakdown of the charges. I phoned their call centre who confirmed that the fee could be paid online or to the courier by cash. I asked them for an invoice and they told me they couldn't provide me with one. They passed me through to another department who gave me the breakdown which was as follows:

Value of order: $56.96 (£43.94)
VAT: £8.78
Advanced Payment (Fee): £10.22
Total due: £19

I don't mind paying the tax, that's not an issue however I thinks it's scandalous that they are charging me £10.22 extra as a fee which is more than the tax itself. I'm furious though as they won't budge, they say this was because they paid the tax on my behalf, how nice of them eh? Any other courier I have used you pay the tax and they send you an invoice. No wonder they didn't want to send me the invoice.

Can they legally charge this fee? I already paid for delivery on this item and I would have been just as happy for it to lay in their offices until I had paid the VAT. This is merely a money making exercise.

Any advice would be much appreciated.
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christopherguy25 Avatar
6m, 1w agoPosted 6 months, 1 week ago
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#1
I think I've paid similar amounts from Parcelforce in the past.
It is on the DHL website that they will do this so is a common thing:
http://www.dhl.co.uk/en/express/customs_support/duties_taxes/duties_taxes_receivers.html

Why do I have to pay Duty and VAT charges and Advance Payment / Disbursement?
We will not be able to deliver your goods to you until we have paid the Duty and VAT charges on your behalf. Some businesses have their own Deferment accounts with HM Revenue & Customs and we merely arrange for their account to be directly debited by Customs. Many other importers, particularly private consumers, do not have an account with Customs. We must therefore pay the charges on your behalf before we can deliver your goods to you. An Advance Payment or Disbursement will be added to your Duty and VAT statement / invoice for clearing the shipment through customs on DHL’s Deferment account.

How much is the Advance Payment / Disbursement I have to pay?
An amount of £11.00 or 2.5% of the total Duty and/or VAT incurred, whichever is the greater.

Effective 1st May 2016, the amount for businesses and private individuals will be £11.00 or 2.5%. Occasionally this charge for private individuals may be rounded down to the nearest round pound amount.
#2
same with UPS .import taxes us what you get hit with.
#3
All the carriers will change a fee, it's not just DHL. I think the Post Office charge £10.50 at the moment. It's the risk you take ordering from outside the UK.

You can either pay it, or after (I think) 28 days they'll return it to the sender
#4
did you get the call to go down to where it was imported and fill in the relevant forms yourself and pay the vat yourself?
how much would that have cost you in time and money?

you ordered way over the free threshold and there have been multiple threads about this - take it as a lesson learned
i bet each time you order over the free threshold and dont get charged you always sent mrVAT a nice cheque?
#5
It's always been around £11 for the admin fee as I've been stung a few times but you take this into account when you buy from outside the USA
#6
emodan
It's always been around £11 for the admin fee as I've been stung a few times but you take this into account when you buy from outside the USA


Outside the EU even
#7
brilly
you ordered way over the free threshold and there have been multiple threads about this - take it as a lesson learned
i bet each time you order over the free threshold and dont get charged you always sent mrVAT a nice cheque?

I don't think the OP is complaining about paying the VAT but the service charge being levied. It's like when banks used to charge £30 as a service charge for every item they paid when you were overdrawn: they were told they weren't allowed to do this unless they could prove it was costing them £30 in admin. In this case it's particularly unfair as you are the receiver so generally have no control over which company is being used and if you don't import often you might take into account import duty and vat but not the service charge.
#8
rivellangel
brilly
you ordered way over the free threshold and there have been multiple threads about this - take it as a lesson learned
i bet each time you order over the free threshold and dont get charged you always sent mrVAT a nice cheque?
I don't think the OP is complaining about paying the VAT but the service charge being levied. It's like when banks used to charge £30 as a service charge for every item they paid when you were overdrawn: they were told they weren't allowed to do this unless they could prove it was costing them £30 in admin. In this case it's particularly unfair as you are the receiver so generally have no control over which company is being used and if you don't import often you might take into account import duty and vat but not the service charge.

It's not like this is a new thing though, the service charge has always been a fortune. You always play Russian roulette with importing, win some lose some, but if you don't factor in the complete cost of importing and it ends up costing more than you thought you only have yourself to blame.
#9
rivellangel
brilly
you ordered way over the free threshold and there have been multiple threads about this - take it as a lesson learned
i bet each time you order over the free threshold and dont get charged you always sent mrVAT a nice cheque?
I don't think the OP is complaining about paying the VAT but the service charge being levied. It's like when banks used to charge £30 as a service charge for every item they paid when you were overdrawn: they were told they weren't allowed to do this unless they could prove it was costing them £30 in admin. In this case it's particularly unfair as you are the receiver so generally have no control over which company is being used and if you don't import often you might take into account import duty and vat but not the service charge.
i know they are not complaining about just the VAT, as said though - its over the threshold, not new and many threads previously
#10
pinkleponkle
rivellangel
brilly
you ordered way over the free threshold and there have been multiple threads about this - take it as a lesson learned
i bet each time you order over the free threshold and dont get charged you always sent mrVAT a nice cheque?
I don't think the OP is complaining about paying the VAT but the service charge being levied. It's like when banks used to charge £30 as a service charge for every item they paid when you were overdrawn: they were told they weren't allowed to do this unless they could prove it was costing them £30 in admin. In this case it's particularly unfair as you are the receiver so generally have no control over which company is being used and if you don't import often you might take into account import duty and vat but not the service charge.
It's not like this is a new thing though, the service charge has always been a fortune. You always play Russian roulette with importing, win some lose some, but if you don't factor in the complete cost of importing and it ends up costing more than you thought you only have yourself to blame.
Harsh but fair. Many people including myself are often surprised at this when you first 'import' something. But learn a lesson, take it on the chin and always take these into account when ordering from abroad in the future.

The op only has two choices, pay it and get the goods. Don't pay it and you might get some of your money back if / when the items are returned.

Edited By: ipswich78 on Oct 17, 2016 12:54
#11
Just for an update I phoned up customer services and complained to one of the managers. They agreed as a one off to refund me the £10.22 service charge and that only the £8.78 would be charged. They had no way of only accepting a part payment so the charged me the full £19 and they then passed me through to payments who refunded £10.22 back onto my card. If you don't ask you don't get.

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