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Do I cancel Virgin Media?

£0.00 @ Virgin Media
I've recently received a letter as many of you have, stating that virgin will raise their prices by £4 and I'm free to cancel before the end of January So my situation is the following. I'm 5 mo… Read More
underscoreben Avatar
2y, 4m agoPosted 2 years, 4 months ago
I've recently received a letter as many of you have, stating that virgin will raise their prices by £4 and I'm free to cancel before the end of January

So my situation is the following.

I'm 5 months into a 24 month contract and I'm currently receiving 50% discount until end of January. The deal thus far has paid for itself through cashback as I got £250 cashback through TCB. I really like Virgin and definitely want to keep their broadband.

So do I cancel virgin, then rejoin straight away and get whatever deal they've got going on then(and earn myself a bit more cashback and possibly 6months @ 50% discount), do I join sky or do I just stay?

Just trying to canvas opinions as to what other people who are going to/have already cancelled their virgin contracts have done.
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underscoreben Avatar
2y, 4m agoPosted 2 years, 4 months ago
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#1
they will possibly offer you a retention offer to stay but personally i am going to cancel and see what they offer.. sky is doing 50% offers on a years contract so worth looking there.. can always keep the broadband if you want..
#2
u need to find out if u are able to cancel your contract after the 6 months as i was told i can only change packages.
#3
I am free to cancel, with no penalty any time up to the end of January.

Thanks for the answers guys, if anyone has been in contact with Virgin and has been offered a retention deal could you please share what it's been?
#4
I'm on mates rates (50% off) and after being with Virgin for 3 years and the price going up around £5 a year, I've finally bit the bullet an cancelled it (as of 1st Feb).

I'm just keeping the internet and phone line (was cheaper to have both rather than just the internet...weird). I'm going to buy a freeview recorder and use XBMC either via my PC or I'll by an Android set top box. This'll cover all my TV needs.

My bill is going from ~£55 to ~£24.50

P.S. - I was offered no alternative deal to try keep me on their TV package.

Edited By: jimmyd4ng3r on Dec 31, 2014 11:21
#5
I received one of these letters (£3 a month extra). The letter does say 'we really hope you want to continue ... You can cancel your contract any time before 31/01/2015 without paying any cancellation fees.' I'm glad you brought this up, I'm in the same boat, not sure what to do.

Sky seems the cheaper option, but I have never got on with their broadband, Virgin is so much better.
#6
I don't think you'd qualify as a new customer, you'd have to join sky and come back (after 12 months?). Just left virgin for sky myself, no contact after issuing notice (other than a package to send their boxes back- duely done)
#7
I've spoken to Virgin, went through the usual options and was offered £3 off for 6 months, went through to the cancellation team who was unbelievable unhelpful.

Basically didn't offer me anything, just talked through what I used and said the increase would only be £1 a month more? Don't know how she worked that one out.

If you ring Virgin and go through the cancellation procedures and then decide to stay with them can you cancel the cancellation?
#8
I believe you can change your mind right up until the last day as I've served many a notice on my rolling contracts with O2 and pulled out at the last minute previously, Virgin may have a different policy though
#9
I rang them yesterday to see what could be done. I'm not against increases as it's expected, but it's the huge rises that have been quoted that I have issue with. Mine was due to go up £4.50, which is a crazy 7% of my bill, whereas my wage has only gone up 1% pa for the last 3 years. If virgin kept up this rate of inflation I'd be skint in no time. Anyway, they offered me a one off credit of £27.50 onto my account which is to cover the first 6 months equivalent. Basically over the 12 months this is now like £2.25 per month increase, which is pretty much what you'd expect with other companies.
#10
I called them up as mine contract was due to go up by £4.19 a month, I have 6 months left on my current contract and they have agreed to credit my account with the equivalent of the price increase for the remainder of my contract, so I am happy with that. I will see what is offered to me in June when my contract comes to an end.
#11
k8y1988
I've spoken to Virgin, went through the usual options and was offered £3 off for 6 months, went through to the cancellation team who was unbelievable unhelpful. Basically didn't offer me anything, just talked through what I used and said the increase would only be £1 a month more? Don't know how she worked that one out. If you ring Virgin and go through the cancellation procedures and then decide to stay with them can you cancel the cancellation?

you can uncancel the cancellation...so just cancel and if they dont get back to you within a few days off terminating the service, just phone them back and uncancel.
#12
as ive said, Virgin provide excellent BB. they really need a good fibre BB competitor.
#13
I had a similar letter, stating a price increase of £4.50. I rang them and said I wish to cancel due to the increase. I was told they could apply a credit to my next bill for £40.50 (the equivalent of £4.50 times the 9 months left on the contract). I asked if I could have Sky Sports instead for 9 months, and just pay the increase as normal. The gentleman checked, and has given me Sky Sports and Movies free for 3 months, and still applied the £40.50 credit.

Made me happy as only 3 months into my contract and I get the following for £39 a month

XL TV
XL Phone
XL Broadband (152MB)
1 Tivo box, and 2 additional boxes
BT Sport
Sky Sports (3 months)
Sky movies (3 months)
#14
Ive gone through this myself i cancelled the tv and phone and kept broadband at £16.50 a month. I had an early termination fee of £134 appear on my account.

I called them up and quieried this to find out you have to cancel the whole lot to get out of charges, my only option was the charge or cancel the broadband too. I complained and asked to speak to a manager as the advisor i spoke to mentioned no charges and everything would change over on the 18th. After 10 minutes on hold the advisor said he and a manager had listened to the first call i made when cancelling and agreed to cancel the fees and let me stay on my original offer.
#15
So I have spoken to Virgin, again, they will only talk to me about how I can cancel certain packages to make it cheaper for me. They won't offer me any other extra discounts.

I was told by the bloke on the phone you get 30 days cancellation time and you can cancel the cancellation in that time span. But if you cancel, it will affect the offers on your account.

Good luck to anyone who can get a better offer!
banned#16
I'm on 50mb BB and phone line for £19.99 a month with virgin and they wanted another £3 a month in February - 15% increase.

I rang and complained and got a credit applied to my account covering the increase for the remainder of my contract
#17
Thank
allsa001
I had a similar letter, stating a price increase of £4.50. I rang them and said I wish to cancel due to the increase. I was told they could apply a credit to my next bill for £40.50 (the equivalent of £4.50 times the 9 months left on the contract). I asked if I could have Sky Sports instead for 9 months, and just pay the increase as normal. The gentleman checked, and has given me Sky Sports and Movies free for 3 months, and still applied the £40.50 credit.

Made me happy as only 3 months into my contract and I get the following for £39 a month

XL TV
XL Phone
XL Broadband (152MB)
1 Tivo box, and 2 additional boxes
BT Sport
Sky Sports (3 months)
Sky movies (3 months)


Thank you to everyone that replied, the above comment is fantastic and is what I'm aiming for!
#18
called them last night i'm on 60mb broadband with phone paying £38 and facing a £4.50 increase, i was offered £27 to downgrade to 50mb or £33 to increase to 100mb, took the increase and £5 saving with no more price hikes for 12months. Happy with the deal
#19
I called them Monday and cancelled due to price increase, I only had m+, basic phone and 30mb internet with a TiVo box. And was paying £52
#20
I know have

XL tv package
Sky movies
152mb internet
New superhub
1 extra TiVo box for another room
All for £61.50 a month
Inc line rental & vat
No upfront costs for new equipment or installation

It's worth a call hope this helps you guys

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