Do Ebay EVER find in favour of the seller rather than the buyer? - HotUKDeals
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Do Ebay EVER find in favour of the seller rather than the buyer?

£0.00 @ eBay
Pretty simple really. I sold an item, then had a refund request from the buyer; Dec. 19:The buyer requested a return Comments:i receive the case but is not what i expect is with only one face you…
wenttoabetterplace Avatar
2y, 2m agoPosted 2 years, 2 months ago
Pretty simple really. I sold an item, then had a refund request from the buyer;

Dec. 19:The buyer requested a return
Comments:i receive the case but is not what i expect is with only one face you can fold it , and also i receive only one , please i want my money back

I escalated it through Ebay on their advice (my reasons for the refund request being unfair are listed in the first comment).

Is there any real point in me following this up with Ebay? Or do I just suck it up and accept that buyers can request refunds for the most spurious of reasons?
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wenttoabetterplace Avatar
2y, 2m agoPosted 2 years, 2 months ago
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Best Answer
banned
Personally I would just allow the buyer to return at their own expense, your listing stated 2 cases and the buyer says you only sent one (even though the details on one case says it has now been sold) eBay will pull you up on that and refund the buyer.

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#1
.

Edited By: wenttoabetterplace on Jan 03, 2015 15:13: .
banned#2
Personally I would just allow the buyer to return at their own expense, your listing stated 2 cases and the buyer says you only sent one (even though the details on one case says it has now been sold) eBay will pull you up on that and refund the buyer.
#3
Im with you totally....I had 100% feedback for ten years, then one buyer decided they didn't want my perfectly good and as described item and told me if I didnt refund they would give bad feedback. ...I refused.....got bad feedback. ...and ebay still refunded them...I was furious, and cant even leave bad feedback on the buyer who is probably trying this trick on other unwitting sellers.
#4
very rarely, it favours the buyer more than the seller,
#5
sorry....just realised your grumble is with PayPal, mine was with ebay, but its the same issue.
#6
Holly1985
Personally I would just allow the buyer to return at their own expense, your listing stated 2 cases and the buyer says you only sent one (even though the details on one case says it has now been sold) eBay will pull you up on that and refund the buyer.


PLANKT0N0
Im with you totally....I had 100% feedback for ten years, then one buyer decided they didn't want my perfectly good and as described item and told me if I didnt refund they would give bad feedback. ...I refused.....got bad feedback. ...and ebay still refunded them...I was furious, and cant even leave bad feedback on the buyer who is probably trying this trick on other unwitting sellers.

n1ttygr1tty
very rarely, it favours the buyer more than the seller,

Thanks for your replies. I guess I'll just have to suck it up and accept that despite Ebay making £200 off me in the last month or so, they STILL favour the buyer.

What annoys me most is that the ebayer has negative feedback already for selling trainers and what not that are covered in dog hair and stink of smoke. Whereas I sell a factory sealed iPad cover with a full description & capitalised comment stating that one cover was already sold, and somehow fall foul of Ebay's dispute process.

I guess I should have figured I wouldn't win. After all, only buyers can leave negative feedback. Sellers just have to take everything on the chin.

I wish Ebay didn't have such a monopoly.
#7
PLANKT0N0
sorry....just realised your grumble is with PayPal, mine was with ebay, but its the same issue.

Haha....it is with Ebay - I've updated the title :)
#8
wenttoabetterplace
Holly1985
Personally I would just allow the buyer to return at their own expense, your listing stated 2 cases and the buyer says you only sent one (even though the details on one case says it has now been sold) eBay will pull you up on that and refund the buyer.
PLANKT0N0
Im with you totally....I had 100% feedback for ten years, then one buyer decided they didn't want my perfectly good and as described item and told me if I didnt refund they would give bad feedback. ...I refused.....got bad feedback. ...and ebay still refunded them...I was furious, and cant even leave bad feedback on the buyer who is probably trying this trick on other unwitting sellers.
n1ttygr1tty
very rarely, it favours the buyer more than the seller,
Thanks for your replies. I guess I'll just have to suck it up and accept that despite Ebay making £200 off me in the last month or so, they STILL favour the buyer.
What annoys me most is that the ebayer has negative feedback already for selling trainers and what not that are covered in dog hair and stink of smoke. Whereas I sell a factory sealed iPad cover with a full description & capitalised comment stating that one cover was already sold, and somehow fall foul of Ebay's dispute process.
I guess I should have figured I wouldn't win. After all, only buyers can leave negative feedback. Sellers just have to take everything on the chin.
I wish Ebay didn't have such a monopoly.

But make SURE you receive the case back from the buyer - (you will have to pay for the return postage as it now lies at the sellers feet to pay return costs).
#9
118luke
wenttoabetterplace
Holly1985
Personally I would just allow the buyer to return at their own expense, your listing stated 2 cases and the buyer says you only sent one (even though the details on one case says it has now been sold) eBay will pull you up on that and refund the buyer.
PLANKT0N0
Im with you totally....I had 100% feedback for ten years, then one buyer decided they didn't want my perfectly good and as described item and told me if I didnt refund they would give bad feedback. ...I refused.....got bad feedback. ...and ebay still refunded them...I was furious, and cant even leave bad feedback on the buyer who is probably trying this trick on other unwitting sellers.
n1ttygr1tty
very rarely, it favours the buyer more than the seller,
Thanks for your replies. I guess I'll just have to suck it up and accept that despite Ebay making £200 off me in the last month or so, they STILL favour the buyer.
What annoys me most is that the ebayer has negative feedback already for selling trainers and what not that are covered in dog hair and stink of smoke. Whereas I sell a factory sealed iPad cover with a full description & capitalised comment stating that one cover was already sold, and somehow fall foul of Ebay's dispute process.
I guess I should have figured I wouldn't win. After all, only buyers can leave negative feedback. Sellers just have to take everything on the chin.
I wish Ebay didn't have such a monopoly.

But make SURE you receive the case back from the buyer - (you will have to pay for the return postage as it now lies at the sellers feet to pay return costs).

I am hoping the buyer sends it back by standard post rather than signed for....in which case, I'll have no qualms about claiming I never received it. This was the Ebayer's response to my #1 post above;

Comments:i will report you and your account will be suspended because you didn t specific in description what you say

It annoys me that she didn't have to provide any evidence to support her claim. She just makes an incoherent justification for a refund, doesn't reply to any of my 5 points of contention, and then still wins the dispute.

Ah well, we live and learn :)
#10
EBay and PayPal suck. They always favour the buyer, don't listen to your complaints, ignore your messages , take your money. Too big to care, too arrogant to listen. Reminds me of Tesco.....
#11
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.

It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.

They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
#12
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.

It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.

They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol

Would also be fraud.
Would hope Royal Mail won't pull you up on it.

Edited By: teh arn on Jan 03, 2015 14:56
#13
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.

It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.

They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol

I have no sympathy for her. She is a pretty rude woman - and did not respond to any of my 5 points of contention. Had she have done, I would have been more willing to give her a refund. I just hate it when people take advantage of a situation....and when they essentially make a threat (that I will be banned from Ebay etc etc).
More annoyingly, she has multiple negative feedback marks against her profile for wrongly listing items -- or sending out awful products that are covered in dog hair and that stink of smoke! I can only imagine the kind of condition the cover will be returned in! & if it does come back looking awful, I know Ebay won't help me!

Eurrgh. Ebay.
#14
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.

It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.

They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol

Would also be fraud.
Would hope Royal Mail won't pull you up on it.

How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
#15
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...

They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
#16
sarkymark1
EBay and PayPal suck. They always favour the buyer, don't listen to your complaints, ignore your messages , take your money. Too big to care, too arrogant to listen. Reminds me of Tesco.....

Tesco are pretty good with their responses and help to customers; no where near as bad as paypal or ebay.
#17
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...

They would investigate if they wanted to; they've done it before to many people that have tried the same thing.

I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.
#18
teh arn
sarkymark1
EBay and PayPal suck. They always favour the buyer, don't listen to your complaints, ignore your messages , take your money. Too big to care, too arrogant to listen. Reminds me of Tesco.....

Tesco are pretty good with their responses and help to customers; no where near as bad as paypal or ebay.

I agree with that. I've had no problems with Tesco
#19
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.

Well you've just admitted on an open forum (With links to your ebay account) that you would be fine committing fraud.

It would be very easy for them to investigate it and it would be some coincidence if it actually happened.
Especially if they were sent the comments and links.
#20
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.

Well you've just admitted on an open forum (With links to your ebay account) that you would be fine committing fraud.

It would be very easy for them to investigate it and it would be some coincidence if it actually happened.
Especially if they were sent the comments and links.

I can't see any links to my Ebay account ;)
#21
the seller sounds stupid beyond belief but you have really shot yourself in the foot with your weird listing.
why list them together and create potential confusion?
which one is box 1? you had already listed an individual cover separately earlier, I don't know why you listed two different items in the same listing and this is possibly the bit that will trip you up. and why you didn't just take a fresh picture and amend the listing when the first one sold is beyond me too.


i still don't understand how the seller could've misunderstood what they were buying but given their standard of english, I can't imagine they've got much common sense. why would you buy an item like this without knowing its specifics (i.e. the way it covers the iPad).
i think you should dig your heels in and say that the item was as described, and according to what the eBay guy told you, you don't have to refund until she proves you didn't give what you promised. i don't know the specific rules for dealing with your multiple listing, but if they adopt a common sense policy, anyone would see that she was only getting one smart cover
#22
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.
Well you've just admitted on an open forum (With links to your ebay account) that you would be fine committing fraud.
It would be very easy for them to investigate it and it would be some coincidence if it actually happened.
Especially if they were sent the comments and links.
I can't see any links to my Ebay account ;)

You were too slow, I've already got the pages saved etc.
Would be easy for them to verify.
#23
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.
Well you've just admitted on an open forum (With links to your ebay account) that you would be fine committing fraud.
It would be very easy for them to investigate it and it would be some coincidence if it actually happened.
Especially if they were sent the comments and links.
I can't see any links to my Ebay account ;)

You were too slow, I've already got the pages saved etc.
Would be easy for them to verify.

Quite the HUKD police force.
If you had bothered reading any of what had been written, you would realise why it would be a bit of an injustice to support the other Ebayer in this!
Anyway, do as you will...and I will do as I intend.
Good day
#24
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.
Well you've just admitted on an open forum (With links to your ebay account) that you would be fine committing fraud.
It would be very easy for them to investigate it and it would be some coincidence if it actually happened.
Especially if they were sent the comments and links.
I can't see any links to my Ebay account ;)
You were too slow, I've already got the pages saved etc.
Would be easy for them to verify.
Quite the HUKD police force.
If you had bothered reading any of what had been written, you would realise why it would be a bit of an injustice to support the other Ebayer in this!
Anyway, do as you will...and I will do as I intend.
Good day

The auction wasn't laid out in the best way; it's easy to see why they were confused, the items should have been listed separately, as a multiple quantity, and/or with individual pictures rather than one picture of both together.

You have to list things on ebay as if the other users are stupid.
#25
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
wenttoabetterplace
teh arn
redcastle
Yep fully agree with above. Wait until you've received the item in hand. I too would also check to ensure its not opened/swapped also.
It would be difficult for the buyer unless they used signed for if it doesn't arrive because the buyer would then have to get you to fill out paperwork to say it hadn't been received so they can claim the money back!! I for one wouldn't entertain helping them since they are mugging you off for their own mistake.
They appear to have basically looked at the "number for sale" 2 ( 1 sold) bit and then thought oh I get two! Lol
Would also be fraud.
Would hope Royal Mail won't pull you up on it.
How could they? If a product isn't signed for, then there is no proof that it arrived at its destination...
They would investigate if they wanted to; they've done it before to many people that have tried the same thing.
I struggle to see how any such investigations would lead to anything but a dead end...
The whole point of signed for post is to guarantee the arrival of the item at the other end. If the Ebayer doesn't pay for the signature, then I'm certainly not going to make their life easy when it comes to getting a refund from me.
If they hadn't have been so horrible to deal with, I wouldn't ever have entertained the idea of doing such a thing. But they do not deserve my concern...and they won't get it.
Well you've just admitted on an open forum (With links to your ebay account) that you would be fine committing fraud.
It would be very easy for them to investigate it and it would be some coincidence if it actually happened.
Especially if they were sent the comments and links.
I can't see any links to my Ebay account ;)
You were too slow, I've already got the pages saved etc.
Would be easy for them to verify.


Oh I read the lot.
#26
DennisG
the seller sounds stupid beyond belief but you have really shot yourself in the foot with your weird listing.
why list them together and create potential confusion?
which one is box 1? you had already listed an individual cover separately earlier, I don't know why you listed two different items in the same listing and this is possibly the bit that will trip you up. and why you didn't just take a fresh picture and amend the listing when the first one sold is beyond me too.


i still don't understand how the seller could've misunderstood what they were buying but given their standard of english, I can't imagine they've got much common sense. why would you buy an item like this without knowing its specifics (i.e. the way it covers the iPad).
i think you should dig your heels in and say that the item was as described, and according to what the eBay guy told you, you don't have to refund until she proves you didn't give what you promised. i don't know the specific rules for dealing with your multiple listing, but if they adopt a common sense policy, anyone would see that she was only getting one smart cover

I wouldn't have even had to relist the item if the original (non-paying) auction winner had actually paid for the item. By the time Ebay had confirmed I would get a fee refund, it was nearing Christmas and I was not going to get back to my computer in time to edit the photo (I was away on extended business). So I just relisted the auction, amending the details to reflect that it was only the one that was for sale.
In hindsight, that photo was a mistake. But then again, the Ebayer also complained about the fact it was just a screen protector rather than a full wraparound cover....so even if my photo had been correct, Ebay would still probably have sided with the buyer for the fact it wasn't a full wraparound cover (even though it explicitly states it is just a screen cover).

Live and learn!
#27
PLANKT0N0
Im with you totally....I had 100% feedback for ten years, then one buyer decided they didn't want my perfectly good and as described item and told me if I didnt refund they would give bad feedback. ...I refused.....got bad feedback. ...and ebay still refunded them...I was furious, and cant even leave bad feedback on the buyer who is probably trying this trick on other unwitting sellers.


similar thing with me, the 100% is obly fir the last year of feedback, 1 year after my only neg feedback im back too 100%
#28
eternaldragonuk
PLANKT0N0
Im with you totally....I had 100% feedback for ten years, then one buyer decided they didn't want my perfectly good and as described item and told me if I didnt refund they would give bad feedback. ...I refused.....got bad feedback. ...and ebay still refunded them...I was furious, and cant even leave bad feedback on the buyer who is probably trying this trick on other unwitting sellers.

similar thing with me, the 100% is obly fir the last year of feedback, 1 year after my only neg feedback im back too 100%

Fortunately, they haven't left negative feedback, and they are also now listed as 'no longer a registered user"...so I dare say they probably won't be able to leave feedback. Fingers crossed.
#29
wenttoabetterplace

I wouldn't have even had to relist the item if the original (non-paying) auction winner had actually paid for the item. By the time Ebay had confirmed I would get a fee refund, it was nearing Christmas and I was not going to get back to my computer in time to edit the photo (I was away on extended business). So I just relisted the auction, amending the details to reflect that it was only the one that was for sale.
In hindsight, that photo was a mistake. But then again, the Ebayer also complained about the fact it was just a screen protector rather than a full wraparound cover....so even if my photo had been correct, Ebay would still probably have sided with the buyer for the fact it wasn't a full wraparound cover (even though it explicitly states it is just a screen cover).

Live and learn!

really hope they do just use a bit of common sense and find in your favour. it's obvious the buyer is 5 bob short of a shilling in the upstairs department as they are paying £25+ for an official accessory without being able to establish exactly what it is.
yep, live and learn, although you'll def learn if they find in your favour and not lose out anything at the same time.

if it makes you feel any better, eBay did rule against me as a buyer about 10 years ago (which is why i set up a 2nd account, to protect my feedback as i sold on there too, and sellers used to be able to give negatives in those days) when someone sent me a cheapo horrible alternative to the item I bought. can't remember ebay's reasons why, all i remember is they found in the seller's favour even though it was clearly a completely different model, different design, different features etc
#30
I'm a business seller on Ebay & one of the items that I sell are new childrens dresses. All the sizes with measurements are in the listing so buyers can make sure they get the correct size. I had a buyer who told me that the seams had come undone on the dress she bought after her daughter had only worn it once. Then made a point of telling me that she had got the next size up to be on the safe side. I told the buyer to return the dress & when it arrived I was disgusted. The tulle skirt was covered in holes, the underskirt was covered in stains and the seams had split due to the dress being worn by someone too big for it ( this was confirmed by a dressmaker). The buyer had also said that they wanted a replacement, rather than a refund, but could they have the next size up as it would last longer!! I phoned Ebay up & explained the situation. The buyer had obviously ordered a small size, squeezed her daughter in to it, ripping it in the process & then completely ruined the dress. Ebay told me that if I didn't refund or replace the dress, then if she opened a case against me they would find in her favour, because I couldn't prove to them that I hadn't sent the dress out in that state!! The guy from Ebay was very nice & agreed that it was quite obvious that the buyer was at fault & even blocked the buyer for me. He said unfortunately because of Ebays policy, cases are very seldom found in favour of the seller as sellers can very rarely PROVE the condition of the item when they send it out. Photos don't prove anything , because there's no guarantee the item in the photo is in fact the item that is sent out!! I ended up refunding the buyer (but not return postage) as I didn't want a case opened up or negative feedback being left. I'd just sold the last dress in the bigger size she wanted so just refunded her.
If I ever get any complaints from buyers, I just refund. Saves having cases opened against you that you won't win or being left negative feedback. If it's non receipt of an item, I ask them to wait another week before I refund them.
#31
googan4ever
I'm a business seller on Ebay & one of the items that I sell are new childrens dresses. All the sizes with measurements are in the listing so buyers can make sure they get the correct size. I had a buyer who told me that the seams had come undone on the dress she bought after her daughter had only worn it once. Then made a point of telling me that she had got the next size up to be on the safe side. I told the buyer to return the dress & when it arrived I was disgusted. The tulle skirt was covered in holes, the underskirt was covered in stains and the seams had split due to the dress being worn by someone too big for it ( this was confirmed by a dressmaker). The buyer had also said that they wanted a replacement, rather than a refund, but could they have the next size up as it would last longer!! I phoned Ebay up & explained the situation. The buyer had obviously ordered a small size, squeezed her daughter in to it, ripping it in the process & then completely ruined the dress. Ebay told me that if I didn't refund or replace the dress, then if she opened a case against me they would find in her favour, because I couldn't prove to them that I hadn't sent the dress out in that state!! The guy from Ebay was very nice & agreed that it was quite obvious that the buyer was at fault & even blocked the buyer for me. He said unfortunately because of Ebays policy, cases are very seldom found in favour of the seller as sellers can very rarely PROVE the condition of the item when they send it out. Photos don't prove anything , because there's no guarantee the item in the photo is in fact the item that is sent out!! I ended up refunding the buyer (but not return postage) as I didn't want a case opened up or negative feedback being left. I'd just sold the last dress in the bigger size she wanted so just refunded her.
If I ever get any complaints from buyers, I just refund. Saves having cases opened against you that you won't win or being left negative feedback. If it's non receipt of an item, I ask them to wait another week before I refund them.

Thanks for taking the time to write that. I have found the whole 'dispute' process to be infuriating. It would be fine if Ebay told me from the outset that I was unlikely to win the case. I would have just sucked it up, and given a refund. But having to deal with a rude Ebayer who does not provide any evidence to support her claims (and who has multiple negative feedbacks).....and then have Ebay support that person. Galling!!
I guess Ebay are just playing it safe with the DSR regulations etc. But for a new Ebay user like me who was contemplating selling more heavily, I am now backtracking rapidly! I have excellent feedback - with many of the Ebayers saying I am the best and most helpful person they have dealt with...but clearly that holds no water with Ebay's CS department. As such, I simply have no faith in the system. Fortunately, I have sold most of the stuff I intended to sell - so I don't need to use Ebay at the moment. But when I do have cause to use it in the future, I will try my very best to invite Ebayers to purchase goods outside of the Ebay system as I don't think Ebay deserve any of the commission they earn given the way they treat their sellers.

I hope you have more luck in the future - and don't have any further problems with disingenuous buyers!
#32
nice info googan even though it paints a depressing picture


sorry betterplace, although you have great DSRs and some good comments in your feedback (obviously doing it right as several buyers have gone out of their way to write positively), there is no way anyone could ever consider a score of 32 to be excellent. in my eyes, 32 means newbie and potential risk. they have seller(s) who sell million(s) of items a year so they may listen to them to a degree, but they're not going to bend over backwards to placate someone who's sold 20 items and 'thinking seriously of using it again in the future'
#33
DennisG
nice info googan even though it paints a depressing picture


sorry betterplace, although you have great DSRs and some good comments in your feedback (obviously doing it right as several buyers have gone out of their way to write positively), there is no way anyone could ever consider a score of 32 to be excellent. in my eyes, 32 means newbie and potential risk. they have seller(s) who sell million(s) of items a year so they may listen to them to a degree, but they're not going to bend over backwards to placate someone who's sold 20 items and 'thinking seriously of using it again in the future'

All very fair points. I guess I am just glad I discovered the unjustness of Ebay's dispute system early on. If I do begin selling in a bigger way, I will factor in at least a 3% returns rate for unfair claims such as this one.
At least the value of the auction is low - so I don't need to concern myself with a loss either way. I just thought that on principle alone, it was worth going through the disputes process.
#34
"We'd like to let you know that this request was automatically closed on 13 Jan, 2015. We had asked the buyer to respond to the request with tracking information but didn't hear back from the buyer. The item won't be returned to you and the buyer won't be issued with a refund."

It all worked out well in the end :) . Thanks for the various replies from all of you on this thread. I've learned a few things that will hopefully help me avoid this situation in the future.

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