I had standard broadband with EE but have recently upgraded to fibre broadband (max 76 mbps). EE sent out the Brightbox 2 router a week ago and I received an email today saying it was ready to be connected. Our old broadband had stopped working so today was definitely the switchover day.
In the shop I was told that I would need an engineer to install fibre broadband for a charge of £50. I said this was ridiculous so they said they'd do it for £25.
Now that i've plugged in the new router, I am getting 12 mbps (up from a pathetic 4 mbps with standard broadband, but still massively below the minimum 40 mbps I was guaranteed).
I've looked at the EE website and it says the router is plug & play, but that you can also request an engineer if you wish.
I just wondered if anyone has EE fibre broadband and what needs to be done to install it properly. I haven't paid for the engineer yet, and would avoid it if possible, but surely he has to do something serious to warrant £50 rather than just connect the cables like I have done.
I know d/l speeds need a week or so to 'stabilise', but if I was receiving true fibre broadband at the moment, then surely it would be much higher already?
Any advice/experience would be much appreciated.