Do you think I'm entitled to any refund? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit
Expired

Do you think I'm entitled to any refund?

£0.00 @ entitled to
Hi any opinions in this would be really appreciated. mum in law ordered a coat for my son from debenhams for christmas and sent it via them early so he could wear it for his school trip tomorrow. It… Read More
aliceinponderland1 Avatar
2y, 6m agoPosted 2 years, 6 months ago
Hi any opinions in this would be really appreciated.
mum in law ordered a coat for my son from debenhams for christmas and sent it via them early so he could wear it for his school trip tomorrow. It didn't arrive after the 5 days, I tracked it and it said delivered, rang cust services and it had been delivered somewhere about half an hr from my house and they had already started returning it to debenhams. Person I spoke to said they would send replacement out today - great. Didn't arrive turns out delivery people have sent it with wrong courier and it now won't arrive until Friday. Meaning my son won't have it for his trip, I have also wasted about an hour calling their cust services so will be billed for that. I've emailed their head office and all I got was sorry about that it should be with you Friday. Does anyone have any experience with this kind of thing and should I be entitled to any refund at all. Thanks a lot. Alice
Other Links From entitled to:
aliceinponderland1 Avatar
2y, 6m agoPosted 2 years, 6 months ago
Options
Best Answer
aliceinponderland1
Yes I did start to write compensation in the title but it sounded like it was going to be a question about blame and claim lol. Yes wouldn't have minded so much about delays etc but it's that they delivered it to completely wrong person and then the second one sent to a completely different courier so the or mistakes. Was just asking if people had refunds for calls made etc, not shopping advice thanks plankton.

Its infuriating in this day and age for deliveries to go so badly wrong sometimes, but unfortunately its just complete luck of the draw.

They may send you a small gift voucher or something, or a discount card but I think it would only be as a goodwill gesture.

All Responses

(20) Jump to unreadPost an answer
Responses/page:
#1
If you return it then yes you are entitled to a refund.
#2
chancer. ...stuff always takes longer to arrive in the weeks before xmas...learn your lesson and order earlier next year.
#3
Once my package didn't arrive and they gave me a full refund
#4
I think you mean compensation not refund...

And no, delays happen especially at this time of year.

Its annoying and unfortunate, but that's it.
#5
PLANKT0N0
chancer. ...stuff always takes longer to arrive in the weeks before xmas...learn your lesson and order earlier next year.

Pointless comment

If a supplier states a delivery time then it should be delivered on time. All reputable suppliers know the "expected rush/problems associated with Christmas deliveries" and compensate for it by re-evaluating the delivery times.

Yes a greater number of failed/erroneous deliveries occur and that is expected but to state it's because of Christmas is a complete fail.

Edited By: philphil61 on Dec 16, 2014 17:00
#6
Yes I did start to write compensation in the title but it sounded like it was going to be a question about blame and claim lol. Yes wouldn't have minded so much about delays etc but it's that they delivered it to completely wrong person and then the second one sent to a completely different courier so the or mistakes. Was just asking if people had refunds for calls made etc, not shopping advice thanks plankton.
#7
aliceinponderland1
Yes I did start to write compensation in the title but it sounded like it was going to be a question about blame and claim lol. Yes wouldn't have minded so much about delays etc but it's that they delivered it to completely wrong person and then the second one sent to a completely different courier so the or mistakes. Was just asking if people had refunds for calls made etc, not shopping advice thanks plankton.

Its infuriating in this day and age for deliveries to go so badly wrong sometimes, but unfortunately its just complete luck of the draw.

They may send you a small gift voucher or something, or a discount card but I think it would only be as a goodwill gesture.
#8
Thank you
#9
philphil61

If a supplier states a delivery time then it should be delivered on time. All reputable suppliers know the "expected rush/problems associated with Christmas deliveries" and compensate for it by re-evaluating the delivery times.

Yes a greater number of failed/erroneous deliveries occur and that is expected but to state it's because of Christmas is a complete fail.

In a perfect world perhaps. All couriers including the Royal Mail were caught out by Black Friday/Cyber Monday and that has had a knock-on effect into the busiest Christmas weeks.

The OP had two bad luck incidents. They may be able to squeeze a couple of quid out of the retailer if they plead their case hard enough but there's no entitlement. If the coat goes back then M-I-L will get a refund.
#10
Entitled is probably the wrong word, but it's more than reasonable to ask for a little something extra from Debenhams in light of what's gone on.

I'd send a letter explaining the situation to Debenhams and make sure you outline exactly what you want (e.g. £50 of vouchers). They might not meet your expectations, but they'll certainly try, and you'll get certainly something out of it.

No excuse for making these kinds of mistakes from them and I'm sure they'll rectify it.
#11
I dont think that it would be wrong to send them over an email and explain the situation and im sure they may send out a little something because of the hassle.
I do not agree at all that you should have ordered sooner or expect delays, the delays were not caused by christmas being busier but because mistakes were made, so I dont think it is unreasonable to send over an email and see what they say. Had they sent it to the correct address then you would have had it in plenty of time and im sure they will agree with that. Hope you get it sorted.
#12
If they have stated a delivery time and date and have not hit then you are in a stronger position than if they stated something like 3-5 days.
But if the courier is to blame for delivering to the wrong address, then it is also the responsibility of Debenhams.

I would ask for the Customer Services Manager and ask what they are going to do, not if they can do something.
#13
I dont think you will get any compensation. These retailers only want to mak money and dont compensate.
I had a problem with gap in the past they sent me wrong size jeans THREE times and it was to take with me to the holiday and never did and all they say sorry and here is 10% off you next purchase!

Edited By: toto123 on Dec 16, 2014 18:53
#14
PLANKT0N0
chancer. ...stuff always takes longer to arrive in the weeks before xmas...learn your lesson and order earlier next year.
But they advirtise recently oder by 10pm for next day delivery
#15
You never know. I recently reserved a charm bracelet advent calendar from argos and asked my 17 year old son to collect. He came back with a bracelet that was advertised at £40. The advent calendar was posted on this site and was by then out of stock everywhere so i phoned customer services to sort it as my local store weren't answering. I received a £10 voucher for my honesty. Lol. I also had one a few months ago from them for a different problem. It depends on the company and how much they value your custom.
#16
Thank you, appreciate all the helpful comments, I tweeted debs and they said it wasn't good and have given me an email address to contact, so just waiting to hear back. Thanks all
#17
Hi. I ordered 5 bikes for click and collect on the black Friday Tesco deal at £8. 2 arrived 2 days late and the other 3 arrived on the 5th day. I complained to Tesco customer service, laying it on pretty thick. They said they usually only give 10% compensation as a 'goodwill gesture' but they offered me £20 refunded back to my card. Total win, as this meant that I officially paid £20 for the 5 bikes!! :)
Argos delivered late, however and I was only offered a refund on the delivery costs I had paid.
Different for every company I suppose, as others have said.
Really do hope they do give you some kind of gesture as an apology though. Despite it being a busy period-they royally messed up in the first place and had a second chance to redeem themselves, and failed in this instance also.

Edited By: foxykelli on Dec 16, 2014 21:47
#18
Anything ordered online or over the phone is covered by the distance sellers act. You can legally change your mind about wanting it by the time it gets here. All buissnesses have to comply with this. Just say it took too long so you went Down Next and bought one and it's no longer required
#19
Phone them from WEQFORU app. 0344 800 8877 It's free. I bet they will give you some sort of partial refund (delivery charge or 10% off).
#20
you'll only get a full refund if you return the item. be sure to keep proof of postage for the return, as they've lost one of my returns before, and only refunded after i uploaded a jpeg of the proof of postage receipt.

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!