Hi any opinions in this would be really appreciated.
mum in law ordered a coat for my son from debenhams for christmas and sent it via them early so he could wear it for his school trip tomorrow. It didn't arrive after the 5 days, I tracked it and it said delivered, rang cust services and it had been delivered somewhere about half an hr from my house and they had already started returning it to debenhams. Person I spoke to said they would send replacement out today - great. Didn't arrive turns out delivery people have sent it with wrong courier and it now won't arrive until Friday. Meaning my son won't have it for his trip, I have also wasted about an hour calling their cust services so will be billed for that. I've emailed their head office and all I got was sorry about that it should be with you Friday. Does anyone have any experience with this kind of thing and should I be entitled to any refund at all. Thanks a lot. Alice