I recently had an offer from Ebay, if I sold something within the next week I would be given a £10 voucher……….Great offer :-) I’ve not sold anything for months and months (due to all the hassle and EBay fees you get hammered with) so I reckon it was to entice me back. Anyway long story short I sold something and got awarded my voucher. I used said voucher to buy some weed & feed costing £10.12. The seller had stated it was a 2.8kg bag and it should cover 200sqm, the actual item he sent was 1.6kg box and covered 80sqm so I contacted them and was offered a 50% refund and that I could keep the item. I declined and said I would prefer to return and buy elsewhere as since purchasing numerous other places were selling it cheaper anyway.
So the return went smoothly but when I was refunded the only thing I got back was 12p, the voucher wasn’t re-issued. So I contacted Ebay and spoke to an advisor who couldn’t help, so I asked to speak to a manager. They phoned me straight back, but again after explaining the issue and the manager agreeing it was no fault of my own and that I had basically thrown away £10 he again told me he couldn’t do anything about it other than he would contact the promotions team and get them to add me to a similar promotion next time there was one. I said surely there should be some kind of warning explaining vouchers cannot be re-issued as if I’d have known I’d have gone down the route of keeping said item rather than returning it and getting nothing.
Anyway the reason for my post I just wanted to make people aware if buying and using a voucher be aware you will lose it if you have an issue with the item you buy……..and in my eyes this is totally wrong and the voucher should be re-issued as I’ve actually done nothing wrong.
Rant over :-)