Looking for some advice people!
Basically, I sold an item on eBay on 19th august, and buyer has only just today (27th September) opened a case because it doesn't work properly. I know it works fine because I tested it before I sent it, but the buyer is demanding a full refund (I'd have to refund it in full plus original postage plus return postage).
What I'm worried about is if it's returned in a different condition to what I sent it like, i.e. missing parts or modified etc.
I've told them what to do in regards to the issue they say they're having, but what should I do now?