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Ebay advice - seller changed listing after I bought!

£0.00 @ eBay
I bought some led candles from an ebay seller. I specifically wanted remote control re-chargable candles and I spoke to the seller regarding this before I bought them. The seller sent the candles th… Read More
bakersqueek Avatar
2y, 6m agoPosted 2 years, 6 months ago
I bought some led candles from an ebay seller. I specifically wanted remote control re-chargable candles and I spoke to the seller regarding this before I bought them.
The seller sent the candles then emailed and told me that the candles were not remote control! They have since amended their ebay listing, but this was completed after I had paid.
I explained that the item was not what I wanted, and they have tried to offer me a £1.00 touchscreen pen as compensation. Will I be liable to pay the return postage fees given that the seller has advertised the item incorrectly and the listing was amended after I had bought the item?

Bakersqueek
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bakersqueek Avatar
2y, 6m agoPosted 2 years, 6 months ago
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Best Answer
open up a case as 'item not as described' and if its not resolved with seller, let ebay sort it.

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(19) Jump to unreadPost an answer
Responses/page:
#1
The item you bought cannot have its listing changed. They can update future listings and in this case have they updated the listing to state "this item is not remote control operated)" or something along those lines? So as to add more detail to thier listing rather than a complete change.

Did you get an answer from the seller before committing to buy? If NO, you have bought what was advertised, at the time. You are at fault for rushing to buy, However that said. It does not mean you can't return them to the seller but you will have to pay return postage. Unless the buyer stated to you in a message prior to buying that they WERE remote operated and in that case they would then be liable to pay for return postage. WHICH YOU SHOULD ONLY SEND BY A RECORDED METHOD.
#2
if you go through ebay and they agree with you they will cover return cost sometimes so worth an option..
#3
Click on purchases and it will have the item details at the time you bought it, these cannot be changed. Make sure your correct then challenge the seller. If no resolution open a case
#4
Thank you all for taking the time to reply. They were listed as remote control operated, and that was amended after I bought them. I also have an email from the seller apologising for their error, so I can provide that to ebay as proof. I just didn't want to be liable for the return postage due to their error.
#5
mclovin9091
The item you bought cannot have its listing changed. They can update future listings and in this case have they updated the listing to state "this item is not remote control operated)" or something along those lines? So as to add more detail to thier listing rather than a complete change.

Did you get an answer from the seller before committing to buy? If NO, you have bought what was advertised, at the time. You are at fault for rushing to buy, However that said. It does not mean you can't return them to the seller but you will have to pay return postage. Unless the buyer stated to you in a message prior to buying that they WERE remote operated and in that case they would then be liable to pay for return postage. WHICH YOU SHOULD ONLY SEND BY A RECORDED METHOD.

What a load of tosh. Which fantasy book did you get this info from?

OP, just put in a returns claim that item is not as described, the seller then is forced to pay for return postage costs.
#6
NEtech
mclovin9091
The item you bought cannot have its listing changed. They can update future listings and in this case have they updated the listing to state "this item is not remote control operated)" or something along those lines? So as to add more detail to thier listing rather than a complete change.

Did you get an answer from the seller before committing to buy? If NO, you have bought what was advertised, at the time. You are at fault for rushing to buy, However that said. It does not mean you can't return them to the seller but you will have to pay return postage. Unless the buyer stated to you in a message prior to buying that they WERE remote operated and in that case they would then be liable to pay for return postage. WHICH YOU SHOULD ONLY SEND BY A RECORDED METHOD.

What a load of tosh. Which fantasy book did you get this info from?

OP, just put in a returns claim that item is not as described, the seller then is forced to pay for return postage costs.

If the item is described as it was when he purchased, how can he send it back "not as described"? or are you referring to sending it back by recorded means?

Would you care to explain why you believe i am wrong, feel free state your reference for such information, rather than talk rubbish?
#7
bakersqueek
Thank you all for taking the time to reply. They were listed as remote control operated, and that was amended after I bought them. I also have an email from the seller apologising for their error, so I can provide that to ebay as proof. I just didn't want to be liable for the return postage due to their error.

Doesn't sound like you'll have any issues sending the item back or getting a refund, as the seller has openly admitted their error (may have been an oversight on their part), there is no need to open a case.

Just wait for the items to arrive and ask the seller to arrange payment for the return (but ensure it is recorded/tracked) or willing to add the return postage cost to your refund.

Depending on the value of the item and postage the seller may just say that you keep the item and still give a refund.
#8
open up a case as 'item not as described' and if its not resolved with seller, let ebay sort it.
#9
Thanks everyone, the seller is being a bit of a pain. They have now offered me a £5 refund (I paid £45 including delivery), but the candles are no good to me as they are not remote control (as had been listed). I have opened a case with e-bay so hopefully they can sort it.
#10
mclovin9091
NEtech
mclovin9091
The item you bought cannot have its listing changed. They can update future listings and in this case have they updated the listing to state "this item is not remote control operated)" or something along those lines? So as to add more detail to thier listing rather than a complete change.

Did you get an answer from the seller before committing to buy? If NO, you have bought what was advertised, at the time. You are at fault for rushing to buy, However that said. It does not mean you can't return them to the seller but you will have to pay return postage. Unless the buyer stated to you in a message prior to buying that they WERE remote operated and in that case they would then be liable to pay for return postage. WHICH YOU SHOULD ONLY SEND BY A RECORDED METHOD.

What a load of tosh. Which fantasy book did you get this info from?

OP, just put in a returns claim that item is not as described, the seller then is forced to pay for return postage costs.

If the item is described as it was when he purchased, how can he send it back "not as described"? or are you referring to sending it back by recorded means?

Would you care to explain why you believe i am wrong, feel free state your reference for such information, rather than talk rubbish?

Did you read the original post?

They clearly state that the seller changed the listing AFTER they purchased it. So yes, it was sold 'not as described'.

100% the OP will get a refund and the seller MUST pay for return postage.

All the buyer needs to do is go to the transaction and choose the return from the pull down menu and use 'not as described'. Ebay will automatically make the seller pay for the return of the item.
#11
mclovin9091
bakersqueek
Thank you all for taking the time to reply. They were listed as remote control operated, and that was amended after I bought them. I also have an email from the seller apologising for their error, so I can provide that to ebay as proof. I just didn't want to be liable for the return postage due to their error.

Doesn't sound like you'll have any issues sending the item back or getting a refund, as the seller has openly admitted their error (may have been an oversight on their part), there is no need to open a case.

Just wait for the items to arrive and ask the seller to arrange payment for the return (but ensure it is recorded/tracked) or willing to add the return postage cost to your refund.

Depending on the value of the item and postage the seller may just say that you keep the item and still give a refund.

DO NOT DO THIS!

To be covered all correspondence must be done through Ebay.

DO open a case and that way you are covered and you have done everything correct by Ebay terms and conditions. You will 100% get your money back, but make sure you send them back via a tracked courier.
#12
NEtech
mclovin9091
bakersqueek
Thank you all for taking the time to reply. They were listed as remote control operated, and that was amended after I bought them. I also have an email from the seller apologising for their error, so I can provide that to ebay as proof. I just didn't want to be liable for the return postage due to their error.

Doesn't sound like you'll have any issues sending the item back or getting a refund, as the seller has openly admitted their error (may have been an oversight on their part), there is no need to open a case.

Just wait for the items to arrive and ask the seller to arrange payment for the return (but ensure it is recorded/tracked) or willing to add the return postage cost to your refund.

Depending on the value of the item and postage the seller may just say that you keep the item and still give a refund.

DO NOT DO THIS!

To be covered all correspondence must be done through Ebay.

DO open a case and that way you are covered and you have done everything correct by Ebay terms and conditions. You will 100% get your money back, but make sure you send them back via a tracked courier.

Really, do not do this why? You really are an idiot. Again feel free to explain why anyone shouldn't do as i have said???

1. Where do i say speak to the seller outside Ebay? (I didn't)

2.Care to explain how ANYONE can change the details of a listing which has ended? (No you can't no one can, they can however change future listings. Which has been done in this case)

3. I do agree that baskersqueek will get a full refund.

4. The seller is not denying that they have made an error, therefore why start a case? (The only reason to open a case straight away, without contacting the seller is that you are just being an ****. 99 times out of the 100 contact to the seller 1st, is resolved there with no need to escalate things.)
#13
mclovin9091
NEtech
mclovin9091
bakersqueek
Thank you all for taking the time to reply. They were listed as remote control operated, and that was amended after I bought them. I also have an email from the seller apologising for their error, so I can provide that to ebay as proof. I just didn't want to be liable for the return postage due to their error.

Doesn't sound like you'll have any issues sending the item back or getting a refund, as the seller has openly admitted their error (may have been an oversight on their part), there is no need to open a case.

Just wait for the items to arrive and ask the seller to arrange payment for the return (but ensure it is recorded/tracked) or willing to add the return postage cost to your refund.

Depending on the value of the item and postage the seller may just say that you keep the item and still give a refund.

DO NOT DO THIS!

To be covered all correspondence must be done through Ebay.

DO open a case and that way you are covered and you have done everything correct by Ebay terms and conditions. You will 100% get your money back, but make sure you send them back via a tracked courier.

Really, do not do this why? You really are an idiot. Again feel free to explain why anyone shouldn't do as i have said???

1. Where do i say speak to the seller outside Ebay? (I didn't)

2.Care to explain how ANYONE can change the details of a listing which has ended? (No you can't no one can, they can however change future listings. Which has been done in this case)

3. I do agree that baskersqueek will get a full refund.

4. The seller is not denying that they have made an error, therefore why start a case? (The only reason to open a case straight away, without contacting the seller is that you are just being an ****. 99 times out of the 100 contact to the seller 1st, is resolved there with no need to escalate things.)

1) 1. Where do i say speak to the seller outside Ebay?
I did not say you did, you said just return the item to the seller and they will refund. This is not the correct way to do things, you must open a return case through Ebay to be fully covered, Ebay will contact the seller and tell them how to proceed and force them to pay for return postage as the item was not as described. This is standard procedure.

2.Care to explain how ANYONE can change the details of a listing which has ended? (No you can't no one can, they can however change future listings. Which has been done in this case)
What planet are you on? Who mentioned anything about an ended listing?

3. I do agree that baskersqueek will get a full refund.
I am pleased we agree on something, but there is a chance they may not get a refund if they return the item without using Ebays returns procedure as the seller could get funny.

4. The seller is not denying that they have made an error, therefore why start a case? (The only reason to open a case straight away, without contacting the seller is that you are just being an ****. 99 times out of the 100 contact to the seller 1st, is resolved there with no need to escalate things.)
You do not know much about Ebay do you? You are not opening a case against the seller, you are opening up a returns procedure which is now a standard feature of the Ebay system.

Come back in a day or two when you have read up and learnt the Ebay system.
#14
NEtech

1) 1. Where do i say speak to the seller outside Ebay?
I did not say you did, you said just return the item to the seller and they will refund. This is not the correct way to do things, you must open a return case through Ebay to be fully covered, Ebay will contact the seller and tell them how to proceed and force them to pay for return postage as the item was not as described. This is standard procedure.

2.Care to explain how ANYONE can change the details of a listing which has ended? (No you can't no one can, they can however change future listings. Which has been done in this case)
What planet are you on? Who mentioned anything about an ended listing?

3. I do agree that baskersqueek will get a full refund.
I am pleased we agree on something, but there is a chance they may not get a refund if they return the item without using Ebays returns procedure as the seller could get funny.

4. The seller is not denying that they have made an error, therefore why start a case? (The only reason to open a case straight away, without contacting the seller is that you are just being an ****. 99 times out of the 100 contact to the seller 1st, is resolved there with no need to escalate things.)
You do not know much about Ebay do you? You are not opening a case against the seller, you are opening up a returns procedure which is now a standard feature of the Ebay system.

Come back in a day or two when you have read up and learnt the Ebay system.

You could come back later after you have a better grasp on English.

1. Where did i say "return the item to seller and they will refund" (The way you have worded that makes it seem like i said to send the item back 1st, which is incorrect)

2. When you purchase something you get (if multiple items of the same are for sale) a copy of the listing at the time of purchase, so should any problems arise both parties have a copy of the listing at time of sale or to prevent sellers changing the description after purchase.

4.Jeez, you stated "DO open a case" in your own post numbered 11. Now you claim its a "returns procedure"

As for reading up on Ebays system, I do not concern myself with what they think they are allowed to do. The OPs "problem" is dealt with by the Sale of Goods Act.

Companies such as Ebay/Amazon and of course others of similar nature try to take advantage of i'll or uninformed people. Such as the recent change by Ebay to charge you if you end an item early. Should that happen a polite request for the money to refunded must be met as they charge an insertion fee (albeit waive this fee much of the time), therefore the claim that they are providing a service and that's why they are going to charge you for removing the listing has already been paid for (the insertion fee that they choose to waive)
#15
mclovin9091

4.Jeez, you stated "DO open a case" in your own post numbered 11. Now you claim its a "returns procedure"

Yes I certainly did, but you seem to miss out the small fact that in post number 10 I said open a returns procedure and I gave them a quick rundown on how to do it. So, when I said open a case in post 11 the OP knows that I meant a returns case. Which for you is something that you have never heard of on Ebay so your contribution to this thread is pointless.

NEtech
All the buyer needs to do is go to the transaction and choose the return from the pull down menu and use 'not as described'. Ebay will automatically make the seller pay for the return of the item.

You just hear what you want to hear and go on and waffle on about stuff that has not even happened. You live in cuckoo land.

You even say from the off that the seller sounds OK and that they will refund if they return the item. Yet from the first post the OP said the seller is being a pain and trying to fob them off.

I really have no idea what thread you are reading but it certainly is not this one.

http://livebydesignnotbydefault.co.uk/wp-content/uploads/2012/05/cloud-cuckoo-land2.jpg


Edited By: NEtech on Dec 30, 2014 23:13
#16
mclovin9091
The item you bought cannot have its listing changed. They can update future listings and in this case have they updated the listing to state "this item is not remote control operated)" or something along those lines? So as to add more detail to thier listing rather than a complete change.

Did you get an answer from the seller before committing to buy? If NO, you have bought what was advertised, at the time. You are at fault for rushing to buy, However that said. It does not mean you can't return them to the seller but you will have to pay return postage. Unless the buyer stated to you in a message prior to buying that they WERE remote operated and in that case they would then be liable to pay for return postage. WHICH YOU SHOULD ONLY SEND BY A RECORDED METHOD.
This is the right answer. eBay have already thought this through, trust me. A seller can not change the description of an item you have bought, they can however immediately change a listing after you have bought an item, but that has nothing to do with the purchase you have just made. On eBay it even states when the seller has altered a listing, in case you wanted to buy another of the same item, but none of this affects your purchase.
You might be getting confused and clicking on the item now with the new description and thinking that it now relates to your old purchase, but it doesn't. To find the original description either go through 'My eBay' or click on the current listing and on the topit should mention something about seeing the description for the item you bought.
#17
NEtech
They clearly state that the seller changed the listing AFTER they purchased it. So yes, it was sold 'not as described'.
It doesn't mater what they state, it is impossible for a seller to change a listing after it has ended. Just take two seconds to think about what would happen if this were possible and then you will suddenly realise it's impossible. For example:

Seller creates listing for BMW car with nice new engine
Buyer buys BMW car
Seller changes listing to say that car has no engine
Buyer not happy

I want to know how you could possibly think that eBay would allow those set of events to take place.

People used to do almost that on eBay many a year ago buy having the item description on an image which is located on their own website (or just a random image hosting site), then when the listing ends just change the picture for one which gives a different description. Very cheeky indeed.
#18
MIDURIX
mclovin9091
The item you bought cannot have its listing changed. They can update future listings and in this case have they updated the listing to state "this item is not remote control operated)" or something along those lines? So as to add more detail to thier listing rather than a complete change.

Did you get an answer from the seller before committing to buy? If NO, you have bought what was advertised, at the time. You are at fault for rushing to buy, However that said. It does not mean you can't return them to the seller but you will have to pay return postage. Unless the buyer stated to you in a message prior to buying that they WERE remote operated and in that case they would then be liable to pay for return postage. WHICH YOU SHOULD ONLY SEND BY A RECORDED METHOD.
This is the right answer. eBay have already thought this through, trust me. A seller can not change the description of an item you have bought, they can however immediately change a listing after you have bought an item, but that has nothing to do with the purchase you have just made. On eBay it even states when the seller has altered a listing, in case you wanted to buy another of the same item, but none of this affects your purchase.
You might be getting confused and clicking on the item now with the new description and thinking that it now relates to your old purchase, but it doesn't. To find the original description either go through 'My eBay' or click on the current listing and on the topit should mention something about seeing the description for the item you bought.

What are you talking about?

I have no idea why you are waffling on about changing the description. I know all about this, I have not said any different. Yes the seller changed the listing after the OP purchased but that then would be the new updated listing, I never said it had anything to do with the original listing that they purchased from.

You really are off on one here.

The OP stated that the seller changed the listing after they had shipped the item. We all know the original listing stays the same in the Ebay history, nobody has said any different, you are the one who is having an argument with yourself regarding this.

You really have lost the plot.
#19
NEtech
You really have lost the plot.

I'd give up mate. There's a couple of posters who appear to be wilfully misreading your posts and who have their own little opinion of how ebay should work, not how it actually works. You've given good accurate advice. Let them squabble amongst themselves.

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