eBay & Carry On with a Buyer for a Faulty Laptop - HotUKDeals
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eBay & Carry On with a Buyer for a Faulty Laptop

£0.00 @ eBay
Evening All, I'm in a bit of a pickle here and hoping to get some input from other members with regards to eBay - basically I sold an older Lenovo ThinkPad as a 'spares & repairs' item, with litera… Read More
Scotty Boy Avatar
6m, 6d agoPosted 6 months, 6 days ago
Evening All,

I'm in a bit of a pickle here and hoping to get some input from other members with regards to eBay - basically I sold an older Lenovo ThinkPad as a 'spares & repairs' item, with literally the only testing being booting it up into BIOS, confirming there was no passwords set-up in the BIOS and that the bundled HDD (which was secure erased on a different computer) was picked up via the start-up menu within the BIOS.

I now have the buyer coming back to me advising that the laptop is missing the WiFi Card but also that onboard Sound Card is also not working - now I had listed the laptop as having an item condition of 'For parts or not working', the listing title included 'Spares & Repairs', the listing description included a statement of 'BEING SOLD AS SEEN - NOT FULLY TESTED, ONLY BOOTED UP TO BIOS' and finally I also listed it as having a 'No Returns' option.

So the question is how do I respond to this, as I can see the buyer already lining me up for bad feedback but also potentially asking for a refund - call it a hunch based upon the wording of his messages. Any input is greatly appreciated.
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Scotty Boy Avatar
6m, 6d agoPosted 6 months, 6 days ago
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Daftfool666
Ferris
Read this thread earlier, and I reckon even if the buyer had left negative feedback you would have been able to get it removed - I sold a spares/repair tablet that a buyer bought, paid for... and then read the listing. He then proceeded to send me 20 messages in 30 minutes (more than one a minute at times) asking for a refund, and when I hadn't responded within 40 whole minutes he opened a claim on PayPal. I refunded him within a couple of hours of his 'purchase', but then a month later he left me negative feedback claiming item not as described.
I contacted eBay, they checked that I had indeed listed as "For parts/not working", and confirmed that as such it met one of the criteria for feedback removal, which they did, so back to 100% :)
By the way, OP, a little tip for selling incomplete laptops without hard drives etc: make yourself a Linux live USB stick and a Windows live USB stick as a way to test the Wi-Fi, sound etc without having to open up the machine itself. Once everything's running you can produce photographic/video evidence that all the parts work before listing/sending. Between them, Windows 7 and Linux will pick up most hardware.` Quick, easy, and considerably less risk of damaging your own stock!
Refund = claiming responsibility in eBays mind.
Why did refund if you had no need to?

Simply because the buyer had admitted it was his fault, and the cancellation request was received within seconds of the purchase (i.e. I hadn't even sent an item off). It's true that I could have sent the item off anyway, but as the buyer had already indicated he didn't want it, getting the matter concluded without having to get eBay involved in a dispute over return postage was just more sensible all round - until he left negative feedback. And it's not "claiming responsibility in eBay's mind", as eBay agreed I was not at fault.

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#1
'Not fully tested' is pretty obvious; if they believe everything should work after a clean install they've not read the description.
#2
Hi. We had a similar situation with an iPhone we sold recently as faulty & for spares. We contacted eBay and asked for them to step in as we'd clearly listed as faulty and explained the fault in as much detail as we could. eBay we're really helpful and sided with us.
Must warn you though the risk you take is that eBay's decision is final so if it doesn't go your way you have to accept that. Hope you get it sorted.
#3
had somebody previously claim on something id sold as spares or repair,ebay found in my favour as its listed as spares so they have to expect not working and incomplete .
#4
If that was me being the buyer I'd basically know I'm buying a parcel of parts which has the added bonus of being in one piece and loading up.. However your right it is listed correctly as spares and not fully tested so just reply advising uve got no idea as it was mentioned that it wasn't a fully working unit

You have done enough to cover your a*s so don't worry

Edited By: hiralv on Dec 19, 2016 19:32
#5
If parts are actually missing I would have expected to be told in the description. Bits present but not working is as described.
#6
Sold as seen doesn't mean anything when selling on eBay like that as the buyer is not seeing the item before purchasing it. You stated not fully tested, so that should cover you.

I did send back an Ipad Mini sold as spares or repairs, winning a case but that was because the seller sold it to me as iCloud unlocked when it was instead locked to iCloud. He told me in private messages it was unlocked and I bought it thinking I would repair it and it could be usable again but not the case when it was locked.

Anyway that's to say selling as spares or repairs doesn't guarantee that a case cannot be opened against you. If you had stated that laptop has this and this fault but other than that it works fine and the buyer then finds other faults not listed they can claim it's not as described, but in your case I think they can't complain.
#7
Was this a buy now? or was there bidding on it and if so how many bidders
#8
Carefully respond back to them and refer them to your description of the item before they made the purchase. If they refuse your explanation, call customer services yourself to report the issue, lay emphasis on the fact that item was described as " good for spares and repairs"band other descriptions given.
#9
Not fully tested means you didn't check everything was present and/or working. Simple.
#10
Thanks all for the responses - @developers, I literally hadn't opened up the laptop to look at all to see if any components were missing and to the best of my knowledge there wasn't anything missing when I shipped it; all I confirmed that the HDD (including it's mounting kit, screws & bay cover) along with the battery were present for sale.

I'm going to leave it until tomorrow before I respond to the buyer but I'm hacked off that it took him/her so long to get back to my regarding this, as the laptop was sold on back in early November and today was the first time I heard back from them after I asked them to leave me feedback to conclude the sale. :-(

Edited By: Scotty Boy on Dec 19, 2016 19:37
#11
iscom
Was this a buy now? or was there bidding on it and if so how many bidders

It was an auction item with a low starting bid price of £32 with a total of three bidders in place.
#12
Make sure you write to eBay that not fully tested means that you didn't check that everything was working or present. This if the buyer was to open a case against you.
#13
sounds too me that its just the drivers that are missing
#14
mr_geese
Sold as seen doesn't mean anything when selling on eBay like that as the buyer is not seeing the item before purchasing it. You stated not fully tested, so that should cover you.

Thanks for that - I did include, I thought, enough photographs on the listing to show it's condition along with a lot of details as well on it's state along with specifying quite clearly that the laptop was accessible to the BIOS & sold as seen...starting to think that maybe I shouldn't be selling items as spares & repairs via eBay now! :-(
#15
HamanBasher
sounds too me that its just the drivers that are missing

I haven't responded yet to the buyer to find out what's showing within the BIOS, as to be honest I was out for a couple of drinks today (okay it was quite a few!!!) and I wanted to have my head on straight before responding to him/her.
#16
Scotty Boy
mr_geese
Sold as seen doesn't mean anything when selling on eBay like that as the buyer is not seeing the item before purchasing it. You stated not fully tested, so that should cover you.
Thanks for that - I did include, I thought, enough photographs on the listing to show it's condition along with a lot of details as well on it's state along with specifying quite clearly that the laptop was accessible to the BIOS & sold as seen...starting to think that maybe I shouldn't be selling items as spares & repairs via eBay now! :-(

I sold some phones and a laptop as spares or repairs. I always clearly say I cannot guarantee whether this or that works if I haven't tested that particular aspect because I know what some people are like :p.
Some sellers just say not working and don't specify anything else.

Just keep it polite with the buyer like you have done so far and explain that not fully tested means you haven't performed thorough testing of all the functions and components, so you couldn't be aware of the missing wifi card or faulty sound as you haven't been able to test them.

To be fair, from pictures only they wouldn't be able to see a missing wifi card or verify that the sound is faulty. That's why "sold as seen" makes no sense when the item isn't being collected.
#17
mr_geese
Scotty Boy
mr_geese
Sold as seen doesn't mean anything when selling on eBay like that as the buyer is not seeing the item before purchasing it. You stated not fully tested, so that should cover you.
Thanks for that - I did include, I thought, enough photographs on the listing to show it's condition along with a lot of details as well on it's state along with specifying quite clearly that the laptop was accessible to the BIOS & sold as seen...starting to think that maybe I shouldn't be selling items as spares & repairs via eBay now! :-(
I sold some phones and a laptop as spares or repairs. I always clearly say I cannot guarantee whether this or that works if I haven't tested that particular aspect because I know what some people are like :p.
Some sellers just say not working and don't specify anything else.
Just keep it polite with the buyer like you have done so far and explain that not fully tested means you haven't performed thorough testing of all the functions and components, so you couldn't be aware of the missing wifi card or faulty sound as you haven't been able to test them.
To be fair, from pictures only they wouldn't be able to see a missing wifi card or verify that the sound is faulty. That's why "sold as seen" makes no sense when the item isn't being collected.

What I had specified in the listing was the following...which I thought would have been enough, especially as the title of the listing had included "(Spares & Repairs)" at the end of it as well. :-(

*** SPARES & REPAIRS ***

It comes with 4GB of DDR3 RAM (2 x 2GB DDR3 SODIMMs) installed, a 160GB 7200RPM HDD with the full HDD mounting kit & screws (including the HDD bay cover in place), a type 47++ battery (untested but takes a charge), a UK keyboard, an integrated webcam in the LCD assembly, an integrated fingerprint scanner on the palmrest along with a Microsoft Windows 7 Professional COA License is attached to the base of the ThinkPad (note that the license key is full legible, it has been merely edited out of the attached digital pictures for security purposes).

It comes with signs of wear & tear including minor marks on the outer body of the ThinkPad, it's missing the model type & serial number label on the base of the ThinkPad (that information was obtained by accessing the BIOS directly), it has some shiny keys on the keyboard (all of the keys are fully legible) - finally it appears that the original LCD assembly has been replaced at some point, as the faceplate shows it's for an X200s ThinkPad and I can see the LCD is a CCFL model based upon the brightness levels (using the Fn and Home & End keys on the keyboard).

It could make an excellent fixer upper or a donor system for repairing other X200/X200s/X201 ThinkPads.

*** BEING SOLD AS SEEN - NOT FULLY TESTED, ONLY BOOTED UP TO BIOS ***

NO SHIPPING TO OUTSIDE OF THE UK
NO COLLECTION
PAYMENT VIA PAYPAL ONLY
NO BIDS FROM MEMBERS WITH LESS THAN 10 POSITIVE FEEDBACK ENTRIES
NO RETURNS
*** IT DOES NOT COME WITH A MAINS POWER ADAPTER ***
#18
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
#19
Tell them to sod off & let either go to ebay yourself or see if they do. This is buyers remorse thinking they'll be able to fix it up & it'd beyond them.

Chancing their arm politely flip them off, say sorry item as described if you still feel strongly about it open a claim, or just say you'll open a claim with ebay. I bet they'll shut up & **** off
#20
wouldnt be suprised if the buyer has removed wifi card and sound card ? and although sold as spares will claim its missing and claim you didnt mention it regardless if faulty or not.
#21
Also im sure i read under ebay terms "no returns" means zilch.
#22
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.

Christ!!! That's just insane!

Rich44
Tell them to sod off & let either go to ebay yourself or see if they do. This is buyers remorse thinking they'll be able to fix it up & it'd beyond them.
Chancing their arm politely flip them off, say sorry item as described if you still feel strongly about it open a claim, or just say you'll open a claim with ebay. I bet they'll shut up & **** off

Mmm, that's something to consider from my end.

farmeruk1
wouldnt be suprised if the buyer has removed wifi card and sound card ? and although sold as spares will claim its missing and claim you didnt mention it regardless if faulty or not.

It's funny you say that, as that's something I had considered (didn't want to, but it is something I am considering) - the sound card for the X201 series is basically a separate unit, which has a USB 2 Port along with the Sound Out & Microphone Ports on it (in some cases it also has a Modem Dial-Up RJ11 Port) as well. I need to hunt out the pics I took of the outer chassis but I'm pretty sure it was there in place, as it's not something that can be easily removed!

farmeruk1
Also im sure i read under ebay terms "no returns" means zilch.

SNAP!!! But unfortunately from what I'm reading here on this thread and on other threads (local to HUKD & other sites) it doesn't appear to be the case when it comes to dealing with eBay! :-( It seems eBay take the side of the 'purchaser' rather than the 'seller' 99.99% of the time! :-(
#23
My last 2 items sold on ebay both pulled a fast one. Stopped selling there.

last item was a portable sound bar with radio.Buyer claimed radio didnt work (radio not digital) it did work but reception was not good as i had one myself. Either i paid for it to be returned (after paying for delivery)i ended up giving £20 partial refund.

Other item was a cordless answer phone. Buyer claimed it didnt work and sent it back, it came back in a used condition covererd in tobacco and smelt of smoke and and worked lol . i gave refund and took postage of it, and refused to pay for return postage. They left bad feedback.

All you can do is move on.

Good luck and post the outcome, although im sure i already know what it will be but as its near xmas i may be proved wrong.

Edited By: farmeruk1 on Dec 19, 2016 21:27: add on
#24
And what i meant be ebay dont accept the term "No Returns" as it means nothing for the seller. i use to always use "no returns" as seller gets stung for postage and returns and will always end up out of pocket.
#25
I have been a business seller on eBay for 8-10 years with a feedback score of over 15,000.

You have four options here.

1. Apologise, admit you didn't know if they were in the lappy or not when you posted it, ask them to send it back at their cost and when you get it back, refund them minus postage costs. Agree that with them beforehand.

2. Basically tell them to get stuffed, although not literally. Tell them your terms were there for them to read before they placed a bid and in bidding, they were agreeing to your terms. No returns means exactly that (eBay or no eBay) and in the listing, you explained that it was completely untested and was sold as seen.

3. Issue a full refund and move on

4. Completely ignore them and let them neg you.

These are not necessarily my opinions, nor are they in any kind of order of recommendation. They are just your options. Personally, I'd take a day or two to think carefully about what you want to do.

I've just had another idea. And it's so stupid it might actually work. On your PROOF of postage, courier service, whatever, there MIGHT be a weight of the product and packaging recorded. If the buyer sends the lappy back to you, using the same packaging, you can weigh it again to see if anything has been removed. I honestly don't know what I'd do, but remember eBay don't ALWAYS side with the buyer. They have a reputation of doingso, but if they don't open a claim, you'll never know. Personally, I think - THINK - I would be gentle and polite, try to reason with them, and either ask them to return it at their expense for a refund of the bidding price only, and let them neg you if that's what you want to do. As it happens, negative feedback doesn't really mean that much. It's upsetting and frustrating, but it's better than losing £50 or whatever.

Whatever you decide, good luck!
#26
I just thought of an option 5: Offer them a partial refund to cover the costs of buying the 'missing' parts.

Somebody really likes voting replies down, don't they? What a sad, pathetic waste of a life you are. Find something useful to do!

Edited By: squiff on Dec 19, 2016 22:13: somebody who needs to get a life
#27
Don't cave in; I recently fought eBay on a similar issue where they sided with the buyer. I submitted my 'defence' (who'd have known that eBay had become a parliament) and won on the 'not fully tested' statement I made after threatening legal action. I suspect they refunded the buyer from my PayPal account and then refunded me after I won
#28
Thanks all for your input - I'm still thinking about how to respond to the buyer (will be doing it today/tomorrow) but I had a quick look over at eBay regarding item condition and found the following interesting information from them.

For parts or not working
An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller’s listing for full details.
#29
Just a head's up that I've replied back to the buyer and essentially advised that it was listed as spares & repairs...just waiting to see what he/she comes back with and then I'll take it forward. Thanks all for advice provided but I do have a suspicion that I'm either going to get bad feedback and/or it's going to be escalated by the buyer. :-(
#30
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
sorry but your case is totally different
sealed in your case meant absolutely zero
sealed means a proper seal else every item sold can be sealed by slapping on 1cm of selotape
#31
Scotty Boy
Thanks all for your input - I'm still thinking about how to respond to the buyer (will be doing it today/tomorrow) but I had a quick look over at eBay regarding item condition and found the following interesting information from them.For parts or not working
An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller’s listing for full details.

I hope it works out for you, without losing money and ideally, without the negative feedback too!
#32
Scotty Boy
Just a head's up that I've replied back to the buyer and essentially advised that it was listed as spares & repairs...just waiting to see what he/she comes back with and then I'll take it forward. Thanks all for advice provided but I do have a suspicion that I'm either going to get bad feedback and/or it's going to be escalated by the buyer. :-(
You sound as if you are a commercial trader as opposed to a private seller. If so, you should consider exactly how you want to conduct your business interests - of course you need to comply with all aspects of the law which can be very tricky when describing items for sale. Using terminology like "sold as seen" and "spares or repair" are not really applicable. E-bay IMHO is not very helpful towards traders - it has set terminology which people just pick on - including their No returns phrase. If the make and model of the laptop you sold normally includes a wifi card then I would expect one to be there unless you specifically said it was missing.

Being in business as a trader esp. on e-bay can be a real pain and we all need to start somewhere. Customers themselves can be a real pain also - they expect 100% quality for the lowest possible amount of money and anything which falls short risks complaints.
The e-bay business model has an emphasis on buyers - if there are no buyers there is no e-bay, so yes they will always tend to side with the buyer rather than the seller.
In my view, you should refund 100% the price paid upon successful return of item at buyers cost. Insist, it is returned in the original internal packaging. Why? It is simple good customer service. I know it hurts - but the old adage of the customer always being right (even when they are wrong) rings true.
If, on the other hand you are a private seller - then stick it out!
#33
also traders have to accept returns too due to distance selling
#34
squiff
Scotty Boy
Thanks all for your input - I'm still thinking about how to respond to the buyer (will be doing it today/tomorrow) but I had a quick look over at eBay regarding item condition and found the following interesting information from them.For parts or not working
An item that does not function as intended or is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller’s listing for full details.
I hope it works out for you, without losing money and ideally, without the negative feedback too!

Thanks for that - I'm just waiting to see what happens. :-(

tardytortoise
Scotty Boy
Just a head's up that I've replied back to the buyer and essentially advised that it was listed as spares & repairs...just waiting to see what he/she comes back with and then I'll take it forward. Thanks all for advice provided but I do have a suspicion that I'm either going to get bad feedback and/or it's going to be escalated by the buyer. :-(
You sound as if you are a commercial trader as opposed to a private seller. If so, you should consider exactly how you want to conduct your business interests - of course you need to comply with all aspects of the law which can be very tricky when describing items for sale. Using terminology like "sold as seen" and "spares or repair" are not really applicable. E-bay IMHO is not very helpful towards traders - it has set terminology which people just pick on - including their No returns phrase. If the make and model of the laptop you sold normally includes a wifi card then I would expect one to be there unless you specifically said it was missing.
Being in business as a trader esp. on e-bay can be a real pain and we all need to start somewhere. Customers themselves can be a real pain also - they expect 100% quality for the lowest possible amount of money and anything which falls short risks complaints.
The e-bay business model has an emphasis on buyers - if there are no buyers there is no e-bay, so yes they will always tend to side with the buyer rather than the seller.
In my view, you should refund 100% the price paid upon successful return of item at buyers cost. Insist, it is returned in the original internal packaging. Why? It is simple good customer service. I know it hurts - but the old adage of the customer always being right (even when they are wrong) rings true.
If, on the other hand you are a private seller - then stick it out!

I'm a private seller mate and thanks for the input - again just waiting to see what happens but at the same time I have made it quite clear in the listing that the laptop in question was only tested up to the BIOS only. No further testing was carried out by myself along with stating that in the listing's description notes, which I thought would be more than enough.

mrwhitelabel
also traders have to accept returns too due to distance selling

True but I'm not a trader, as I'm a private seller and it was delivered to to the buyer back on December 8th, so I'm surprised it took him/her that long to get back to me regarding it...pretty odd IMHO but I'm just starting at this on the eBay front.

Edited By: Scotty Boy on Dec 20, 2016 21:38
#35
brilly
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
sorry but your case is totally different
sealed in your case meant absolutely zero
sealed means a proper seal else every item sold can be sealed by slapping on 1cm of selotape

Not exaclty, sealed in this case meant the plastic wrapper a 30 year old magazine was delivered in. And in this case also I had no idea the person who would buy it wouldn't just rip open the plastic bag to read the magazine.
#36
PulisOut
brilly
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
sorry but your case is totally different
sealed in your case meant absolutely zero
sealed means a proper seal else every item sold can be sealed by slapping on 1cm of selotape
Not exaclty, sealed in this case meant the plastic wrapper a 30 year old magazine was delivered in. And in this case also I had no idea the person who would buy it wouldn't just rip open the plastic bag to read the magazine.

I'm starting to think that selling via eBay is pretty much a right pain in the a**e!!! :-(
#37
Scotty Boy
PulisOut
brilly
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
sorry but your case is totally different
sealed in your case meant absolutely zero
sealed means a proper seal else every item sold can be sealed by slapping on 1cm of selotape
Not exaclty, sealed in this case meant the plastic wrapper a 30 year old magazine was delivered in. And in this case also I had no idea the person who would buy it wouldn't just rip open the plastic bag to read the magazine.
I'm starting to think that selling via eBay is pretty much a right pain in the a**e!!! :-(

It is, I'm only doing it because I have stock to clear after closing my own online shop down. Trading for 15+ year tried all the markets and eBay is good to get rid of stuff but yes a right pain. For example I've had a parcel go missing a few weeks ago and the buyer posts messages everyday asking where it is eventhough I've told him I did to wait 14 days for a response from the delivery company. He also thinks it's their fault he was out when the tried to delivery 3 times !!. For that I'll lose about £40 and he'll no dought give bad feedback too. But once this stock is cleared I won't use it as a seller again.
#38
Scotty Boy
mr_geese
Scotty Boy
mr_geese
Sold as seen doesn't mean anything when selling on eBay like that as the buyer is not seeing the item before purchasing it. You stated not fully tested, so that should cover you.
Thanks for that - I did include, I thought, enough photographs on the listing to show it's condition along with a lot of details as well on it's state along with specifying quite clearly that the laptop was accessible to the BIOS & sold as seen...starting to think that maybe I shouldn't be selling items as spares & repairs via eBay now! :-(
I sold some phones and a laptop as spares or repairs. I always clearly say I cannot guarantee whether this or that works if I haven't tested that particular aspect because I know what some people are like :p.
Some sellers just say not working and don't specify anything else.
Just keep it polite with the buyer like you have done so far and explain that not fully tested means you haven't performed thorough testing of all the functions and components, so you couldn't be aware of the missing wifi card or faulty sound as you haven't been able to test them.
To be fair, from pictures only they wouldn't be able to see a missing wifi card or verify that the sound is faulty. That's why "sold as seen" makes no sense when the item isn't being collected.
What I had specified in the listing was the following...which I thought would have been enough, especially as the title of the listing had included "(Spares & Repairs)" at the end of it as well. :-(
*** SPARES & REPAIRS ***
It comes with 4GB of DDR3 RAM (2 x 2GB DDR3 SODIMMs) installed, a 160GB 7200RPM HDD with the full HDD mounting kit & screws (including the HDD bay cover in place), a type 47++ battery (untested but takes a charge), a UK keyboard, an integrated webcam in the LCD assembly, an integrated fingerprint scanner on the palmrest along with a Microsoft Windows 7 Professional COA License is attached to the base of the ThinkPad (note that the license key is full legible, it has been merely edited out of the attached digital pictures for security purposes).
It comes with signs of wear & tear including minor marks on the outer body of the ThinkPad, it's missing the model type & serial number label on the base of the ThinkPad (that information was obtained by accessing the BIOS directly), it has some shiny keys on the keyboard (all of the keys are fully legible) - finally it appears that the original LCD assembly has been replaced at some point, as the faceplate shows it's for an X200s ThinkPad and I can see the LCD is a CCFL model based upon the brightness levels (using the Fn and Home & End keys on the keyboard).
It could make an excellent fixer upper or a donor system for repairing other X200/X200s/X201 ThinkPads.
*** BEING SOLD AS SEEN - NOT FULLY TESTED, ONLY BOOTED UP TO BIOS ***
NO SHIPPING TO OUTSIDE OF THE UK
NO COLLECTION
PAYMENT VIA PAYPAL ONLY
NO BIDS FROM MEMBERS WITH LESS THAN 10 POSITIVE FEEDBACK ENTRIES
NO RETURNS
*** IT DOES NOT COME WITH A MAINS POWER ADAPTER ***

Considering the detailed description of what was on offer and was spares and sold as not tested I don't think he should have any comeback. You never listed it as having wi-fi so I can't see any justification of that claim.
#39
PulisOut
brilly
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
sorry but your case is totally different
sealed in your case meant absolutely zero
sealed means a proper seal else every item sold can be sealed by slapping on 1cm of selotape
Not exaclty, sealed in this case meant the plastic wrapper a 30 year old magazine was delivered in. And in this case also I had no idea the person who would buy it wouldn't just rip open the plastic bag to read the magazine.
thats not 'sealed' though - thats 'in original bag' which has been opened the contents possibly removed etc etc then reclosed with a bit of tape
#40
brilly
PulisOut
brilly
PulisOut
Fact is ANY buyer can claim a refund & return from eBay by just saying the item is not as description. Just do a return and move on. I recently had to do a return for a item over £400 because the buyer thought the item should have been heat sealed and not sealed with sellotape...My description "sealed". When I relisted the item I £200 for it so that buyer cost me £209 for nothing.
sorry but your case is totally different
sealed in your case meant absolutely zero
sealed means a proper seal else every item sold can be sealed by slapping on 1cm of selotape
Not exaclty, sealed in this case meant the plastic wrapper a 30 year old magazine was delivered in. And in this case also I had no idea the person who would buy it wouldn't just rip open the plastic bag to read the magazine.
thats not 'sealed' though - thats 'in original bag' which has been opened the contents possibly removed etc etc then reclosed with a bit of tape

Err ...NO.

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