Ebay item delivered to neighbour, buying claiming not received - HotUKDeals
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Ebay item delivered to neighbour, buying claiming not received

Alistair1234 Avatar
2y, 1m agoPosted 2 years, 1 month ago
Sold and item on eBay for £250, Bowers & Wilkins A5 speaker. Posted the item a week later via collect+, a week and a half after that, the buyer emailed to say they hadn't received it.

I tracked the package online and it was delivered to their next door neighbour

The buyer went next door, who claimed not to have received anything. Collect+ sent me the surname and signature of whoever apparently signed for it, the buyer claims this is nothing like the name of that neighbour.

Collect+ have now marked the item as lost, I didn't take out the extra insurance, just paid for the signature.

Am I being scammed? Buyer claims the neighbour is an elderly couple who wouldn't know what to do with a speaker so they won't have kept it.

help
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Alistair1234 Avatar
2y, 1m agoPosted 2 years, 1 month ago
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Top Responses

(1)
Ask buyer if they are absolutely sure that parcel wasn't delivered or left in a " safe place" as you will have to report to police to get a crime number to claim off your insurance ( don't specify which insurance ) . Might just work - if they're just a novice scammer the threat of police getting involved (of course they wont ) might just lead to them "finding " the parcel.

Edited By: rogparki on Dec 09, 2014 15:48: spelling

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#1
Unlucky i think you're screwed should have payed the extra for insurance.
#2
Probably scammed. Scrimping on insurance? You live and learn.
#3
And even if it is an elderly couple next door, that doesn't automatically mean they are gonna turn their nose up at an easy few quid.
#4
i'd never send anything that valuable uninsured.

also, I always tell the buyer i've posted it and give the tracking details in a separate message so they can see it's been delivered and can't feign ignorance.
#5
Try raise it with eBay and supply them with the details Collect+ have given you. The fact they've changed the status to lost seems like they no longer want to take responsibility and it may be your only chance!
#6
£300 plus insurance is only £5 at collect plus should have payed the extra mate.
#7
Beware the elderly.
#8
Ask buyer if they are absolutely sure that parcel wasn't delivered or left in a " safe place" as you will have to report to police to get a crime number to claim off your insurance ( don't specify which insurance ) . Might just work - if they're just a novice scammer the threat of police getting involved (of course they wont ) might just lead to them "finding " the parcel.

Edited By: rogparki on Dec 09, 2014 15:48: spelling
banned#9
rogparki
Ask buyer if they are absolutely sure that parcel wasn't delivered or left in a " safe place" as you will have to report to police to get a crime number to claim of your insurance ( don't specify which insurance ) . Might just work - if they're just a novice scammer the threat of police getting involved (of course they wont ) might just lead to them "finding " the parcel.

This^^^

I do this if items havent apparently shown up, I say police will probably come round to make a report, this usually scare them . I say lets give it a few more days in case it went to a different neighbour and they've just been busy.
#10
Have you checked a list of surnames matching the one on the signature tracking to see if there are any near to the buyers address. Have known parcels go to the wrong street but correct house number.

Edited By: barneybar on Dec 09, 2014 15:48
#11
Pay a visit with Mr.Baseball bat.
#12
Recently sold a speaker on here and paid the extra for the insurance, dont regret it one bit. That 3 quid could end up losing you 250 pounds! But you only learn from your mistakes and it was unfortunate you got scammed.
#13
Couldn't Collect+ get some more detailed info. from the delivery driver as to who actually signed for it. Surely they could ask the driver to re-visit next door and say whether it was the elderly person who answers the door being the one who signed for it on the day?
#14
Thanks for all the responses so far.

I don't need to be told I should have gone for the extra insurance, I realise that now.

The guy has got an eBay name about tech, as if he is some sort of part time IT seller, however is feedback score is only around 150. He says the elderly couple next door get plenty of delivery for him and normally phone his wife to come over and collect.

He's mentioned Grandkids when we were talking about the item not being delivered, so I assume it's not some 19 year old kid trying to scam me.


barneybar
Have you checked a list of surnames matching the one on the signature tracking to see if there are any near to the buyers address. Have known parcels go to the wrong street but correct house number.

How would I do that?

The surname given on the Collect+ tracker is TON, which is a bit of a strange one.
#15
JohnR5319
Couldn't Collect+ get some more detailed info. from the delivery driver as to who actually signed for it. Surely they could ask the driver to re-visit next door and say whether it was the elderly person who answers the door being the one who signed for it on the day?

They've said they already interviewed him and checked the geo tag to make sure he was in the right area. Nothing else offered yet.
#16
upset brown pant
i'd never send anything that valuable uninsured.

also, I always tell the buyer i've posted it and give the tracking details in a separate message so they can see it's been delivered and can't feign ignorance.

Why would it be any different that I send the tracking details after the delivery rather than as soon as I sent it?
#17
Retro89
Pay a visit with Mr.Baseball bat.

400 mile round trip unfortunately
#18
Hi Alistair, something is definely not right here. My neighbours name is not Ton, in fact nothing like it. I went to see them last night with the signature, and they confirmed its not their signature or name. It clearly was sent signed for on delivery, but wasn t signed or delivered to number 69.
#19
Hi there, yes,I m pretty keen to receive it too. Been researching speakers for months. Really worried now. The fact it s a large box is a concern as it s not the sort of thing you d forget easily, and Christine is very mentally sharp indeed. If you can confirm the person who signed for it I ll drop by after work tomorrow. Apologies for the delays, but this is now really worrying. John
#20
examples of his messages
#21
Hi Alistair, thanks for getting back to me. Trying to remain calm. My wife s already asked our neighbour (on Friday I think), if they remember receiving anything and they didn t - but it s now weeks ago - so who knows what s happened . They re a lovely elderly couple who don t even know what eBay is, let alone know what to do with a speaker, and I don t want to go back with what amounts to accusing them of stealing. As I say, I receive an awful lot of parcels, and they re often delivered to 69, and the elderly lady there rings my wife to go and collect it, or there s generally a delivery card left in our letter box. Either way this just doesn t seem right. I can t deal with Collect Plus as I m not the direct customer. Can you ask them to confirm the surname of the person who signed for it?
#22
Alistair1234
Hi Alistair, something is definely not right here. My neighbours name is not Ton, in fact nothing like it. I went to see them last night with the signature, and they confirmed its not their signature or name. It clearly was sent signed for on delivery, but wasn t signed or delivered to number 69.
Neighbour could have faked signature maybe he told them to fake it as they regularly take deliveries for him and it's a valuable item.
#23
Alistair1234
Hi Alistair, thanks for getting back to me. Trying to remain calm. My wife s already asked our neighbour (on Friday I think), if they remember receiving anything and they didn t - but it s now weeks ago - so who knows what s happened . They re a lovely elderly couple who don t even know what eBay is, let alone know what to do with a speaker, and I don t want to go back with what amounts to accusing them of stealing. As I say, I receive an awful lot of parcels, and they re often delivered to 69, and the elderly lady there rings my wife to go and collect it, or there s generally a delivery card left in our letter box. Either way this just doesn t seem right. I can t deal with Collect Plus as I m not the direct customer. Can you ask them to confirm the surname of the person who signed for it?
Sounds like hes having you on.


Edited By: kman0013 on Dec 09, 2014 16:41
#24
.

Edited By: Alistair1234 on Dec 09, 2014 16:50
#25
easy way to resolve this:

1- call cc and ask to speak to the driver
2- phone up the neighbour

trust me u will quickly find out the whereabouts of the wondering speakers. obviously do mention that you will need to file a crime report and expect a interview from the local bobby.


make sure all calls are recorded
#26
redmouse2
easy way to resolve this:

1- call cc and ask to speak to the driver
2- phone up the neighbour

trust me u will quickly find out the whereabouts of the wondering speakers. obviously do mention that you will need to file a crime report and expect a interview from the local bobby.


make sure all calls are recorded

Don't know who CC is, but if you mean Collect+, I can't speak with driver.

How do you find the telephone number to a random address? Haven't done it in years. BT only let you do it with the surname, which I don't have.
[HUKD Deal Editor]#27
I think this is now the 4th story in as many days regarding eBay sales where dispatch choice has been a downfall, heart goes out to you mate, but are people yet genuinely learning yet?
#28
http://2.bp.blogspot.com/-3OapVjmxnc4/UmE9vxXV2MI/AAAAAAAAB3c/Hy689v1McTk/s320/granny+dancing.gif
#29
BuzzDuraband
I think this is now the 4th story in as many days regarding eBay sales where dispatch choice has been a downfall, heart goes out to you mate, but are people yet genuinely learning yet?

This is the 350th item i've sold on eBay and the first to ever have a problem. So yes, I have now learned, but I don't need repeated messages from people saying it's a mistake, eBay is full of scammers etc.

I've posted this to see if there is anyway I can resolve my situation.

2 people have said have you tried calling the neighbours, but no one has mentioned how you can possibly find the number.

The buyer has now confirmed the surname of the neighbour which is completely different to TON. BT phonebook doesn't give have a record for that address.
#30
How much did it sell for compared to how much you are covered for?
As they have marked it down as lost, then it is their responsibility to pay up for it, but obviously only up to the limit of your service.

Insurance is a pain in the backside with couriers, I sent a £400 PC to someone on here and by the time it arrived it didn't work anymore, had to refund and have it sent back, cost me the best part of £150 to get it sorted out, and the courier wouldn't pay a penny because electronics etc are not covered for damage, even though I forked out a fair few coins to cover it for the full amount, obviously, I didn't read it clearly and that was just if it got lost.

Good luck in sorting it all out though bud.
#31
Sounds like you are being scammed.

Does the collect+ tracking details still show parcel being 'delivered' time and date etc, you really need the tracking to still show these details and NOT the parcel being 'lost'.

Has the buyer filed a 'item not received' claim against you yet? Its best if buyer files a claim so you can message via the resolution centre, some scam artist will NOT file a claim due to anxiety and fear of being caught, ebay taking action against them regarding fraud etc etc.

You need to contact ebay by phone call, you need to explain the situation to them. The buyer may have other dishonest similar activity recorded on his account, ebay have a great security program that flag certain buyers that act suspiciously.

ebay will tell you that as long as you have tracking, and can show the item being delivered, even to the next-door neighbour, that any claim will still be found in your favour. The buyer must contact his local Police station to file a stolen parcel, he must also give his neighbours details as this is part of his story and where the parcel was delivered.

The chances are, the buyer will not contact his Police station, will not get a crime number, and most probably will not file a ebay or PayPal claim.

You just need to hope and pray that Collect+ dont changed the tracking details to item 'Lost' if this happens you stand no chance of winning any 'item not received' claim, as PayPal will expect you to have taken out insurance and will claim lost/missing parcel via the courier.

I dont see why the Collect+ service have said item is 'Lost' even though the parcel tracking stated the parcel has been delivered to neighbour.

Phone ebay, phone PayPal and phone Collect+ and make sure you keep the tracking details as parcel being delivered.




Edited By: Da11as on Dec 09, 2014 18:33
#32
I have had thing "left with neighbours" that were literally 10 doors away, nothing I can do about that but wait to see if some random person finds my home and tells me where it was left, can't expect the buyer to knock on every door in the area.
#33
Alistair1234
[

2 people have said have you tried calling the neighbours, but no one has mentioned how you can possibly find the number.
.

You asked the buyer for his neighbours phone number, he obviously has it as the neighbour often phones his wife to say they have parcels for him. It will be interesting to see what the buyer says when you asked for the neighbours phone number..

You should also write a short letter to his neigbour explaining what has happened, asking did they hand over the parcel to the person in question (your buyer). Send the letter recorded and also include a stamped self address envelope so the old couple can reply to you at no cost to them.

This will then get you the answers you want...

If the buyers story is true, then the neighbour is to blame.
#34
It's possible the driver had it.

It's possible the elderly couple had a younger relative at their home who answered the door.

It's possible a random person in the street saw the delivery driver attempt to deliver and then walk down the road and the random person pulled a fast one and pretended he was the neighbour going into the elderly neighbours house.

You have no proof of what actually happened and can only accept the evidence of the courier who has supplied an address and signature. Unfortunately you didn't pay for insurance so the courier is unlikely to be of any more help in this matter.

However, you can do a little research and look up the buyers name, see if they have facebook and get a look at them on there and see if there are any incriminating pictures of your item! You can also find out from the electoral role the names of everyone in the street, although that might cost you.
#35
I would also look on ebay and gumtree to see if the speaker is being offered for sale in the area that you posted it to.
#36
Send round Big Rick.........
#37
Ask the couriers to send the driver back to wherever he left it and get it back?

We had a parcel once which was left at no 4, the neighbour of no 6 who it was for ... problem was it was the wrong road! Courier went back collected it, and redelivered to the correct address ... worth a try
#38
Get in google maps see if you can view the house see if you can see if its a old persons house like the way the house is and unattended to garden or clues.. Just a thought
#39
where do you stand legally with dropping off to a neighbour's place?
What if recipient lives in a dodgy area and/or has issues with neighbours?
Unless someone has specifically requested it, I think it's a very dangerous practice with inevitable problems. Even if it only happened 2% of the time, a courier of their size would end up having lots of lost parcels (it could be a calculated practice that reduces cost of re-delivery e.g. supermarkets lose more stock through self-service but the loss is dwarfed by the savings on staff apparently)

If I sent something to someone and required a signature, and they delivered it elsewhere and thought that would be satisfactory without checking with either party, I would feel very entitled to claim


the buyer is sounding a little genuine in their messages, but that means nothing
from what i've observed on this board and elsewhere, even supposedly good buyers may try and pull a fast one when there's the sniff of a scam
#40
you should have bought insurance

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