eBay Nectar Voucher - Cancelling Purchase - HotUKDeals
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eBay Nectar Voucher - Cancelling Purchase

£0.00 @ eBay
I am cancelling a purchase made with eBay Nectar Voucher. According to Terms, I should get the voucher value back. Does this work, or will I lose the voucher? Read More
raj75 Avatar
8m, 1w agoPosted 8 months, 1 week ago
I am cancelling a purchase made with eBay Nectar Voucher. According to Terms, I should get the voucher value back.

Does this work, or will I lose the voucher?
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raj75 Avatar
8m, 1w agoPosted 8 months, 1 week ago
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Best Answer
I am fairly certain that I had my voucher reinstated the very next day after the return was completed (eg: seller issued refund after receiving the goods back or the Ebay returns system forcing a refund).

Seems strange that Ebay themselves don't know how it works. Did you phone them?

Edited By: SUMMONER on Nov 19, 2016 01:41

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#1
As long as your return all items purchased in that transaction, yes. You can check your vouchers here.
#2
SUMMONER
As long as your return all items purchased in that transaction, yes. You can check your vouchers here.
Thanks.. Do you know how long it takes to get the voucher refunded back?

Contacted eBay, they don't have much idea. Google search reveals one discussion here ->https://www.paypal-community.com/t5/About-Payments/Nectar-Voucher-Refund/td-p/783996. But not much help.
#3
I am fairly certain that I had my voucher reinstated the very next day after the return was completed (eg: seller issued refund after receiving the goods back or the Ebay returns system forcing a refund).

Seems strange that Ebay themselves don't know how it works. Did you phone them?

Edited By: SUMMONER on Nov 19, 2016 01:41
#4
SUMMONER
I am fairly certain that I had my voucher reinstated the very next day after the return was completed (eg: seller issued refund after receiving the goods back or the Ebay returns system forcing a refund).
Seems strange that Ebay themselves don't know how it works. Did you phone them?
I chatted with them..
First they said I won't get the voucher refunded. Then, I pointed to the Terms and they then agreed I will get it refunded.
I asked how long does it take to refund, to which they said 'they need to investigate what voucher was used for purchase' and they will get back to me within 48 hrs.
#5
Give them a call on Monday, during normal working hours when the regular staff are on shift, instead of the weekend/out of hours stand ins. I am sure you are going to get a straight answer then.

You can get the phone number/one time pass code to call via the link below:
http://ocsnext.ebay.co.uk/ocs/cusr?from_ocs=1&levelHierarchy=4a3a1&query=1357&st=6&topicName=Promotional+credits+or+discounts

Edited By: SUMMONER on Nov 19, 2016 02:04

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