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Ebay and Paypal Help

£0.00 @ eBay
Hoping someone can help with the below. Long story short, purchased a engine from a seller on Ebay, paid via paypal linked to a debit card. Engine was stated as good condition, but is actually kno… Read More
h4rry07 Avatar
5m, 1w agoPosted 5 months, 1 week ago
Hoping someone can help with the below.

Long story short, purchased a engine from a seller on Ebay, paid via paypal linked to a debit card.
Engine was stated as good condition, but is actually knocking (faulty) ... Seller is saying cancel the dispute and i'll come have a look or let paypal deal with it. Seller seems a fairly new person, but has now removed all listings. been roughly 35 days since purchase.

anyone know which side paypal will side with with a used item? Plus can anything actually be done as it seems like the seller has shut shop.

Thanks in advance.
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h4rry07 Avatar
5m, 1w agoPosted 5 months, 1 week ago
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Best Answer
h4rry07
reefvodka6
Do not close the dispute claim. Otherwise you left with nothing. Paypal sort it out for you. Just make sure you send the engine back through courier you can track on line
Thanks for response... Only concern is that account probs. shut, is it still possible for paypal to deal with?
hope that makes sense.

Paypal can still go back to his bank or where he withdrew the money and take it back out again. Its in their T&C's ultimately paypal will pay you even if they cant recover it..... but they will.

Again sellers have very little cover with ebay or paypal. its loaded in favour of the buyer and paypal.

All Responses

(24) Jump to unreadPost an answer
Responses/page:
#1
Do not EVER remove a dispute.
Ever.
#2
Do not close the dispute claim. Otherwise you left with nothing. Paypal sort it out for you. Just make sure you send the engine back through courier you can track on line
#3
Erubadhron
Do not EVER remove a dispute.
Ever.

Yes Sir... Lol
#4
keep the case OPEN and get a REFUND. do not let him come over to have a look just claim the item is not as described and faulty and get your money back quick.
#5
reefvodka6
Do not close the dispute claim. Otherwise you left with nothing. Paypal sort it out for you. Just make sure you send the engine back through courier you can track on line

Thanks for response... Only concern is that account probs. shut, is it still possible for paypal to deal with?
hope that makes sense.
#6
Agree with the above comments. If you close a dispute you cant open a new one. hence the seller wants it closed before they help. Once closed you'll never hear from them again.

Ebay and Paypal side with the buyer 99% of the time in these things so dont worry, you'll get your money back and the sellet knows it too
#7
h4rry07
reefvodka6
Do not close the dispute claim. Otherwise you left with nothing. Paypal sort it out for you. Just make sure you send the engine back through courier you can track on line
Thanks for response... Only concern is that account probs. shut, is it still possible for paypal to deal with?
hope that makes sense.

Paypal can still go back to his bank or where he withdrew the money and take it back out again. Its in their T&C's ultimately paypal will pay you even if they cant recover it..... but they will.

Again sellers have very little cover with ebay or paypal. its loaded in favour of the buyer and paypal.
#8
Had this happen last week, seller had sent me broken toys, I asked him to replace them or refund, he said "Yeah sure! Just close the dispute down first and I will send you a ton of new ones!"
Obviously I ignored him and said refund please.
If you close it thats it, ebay n paypal will believe you managed to sort things, and the seller gets off scot free, just push the claim, you'll get your dosh back. xxx
#9
jdpwest
Agree with the above comments. If you close a dispute you cant open a new one. hence the seller wants it closed before they help. Once closed you'll never hear from them again.
Ebay and Paypal side with the buyer 99% of the time in these things so dont worry, you'll get your money back and the sellet knows it too

Thanks for response. tried contacting seller via messages but they stopped responding so decided to open a dispute... Surprisingly they contacted straight away after dispute being logged.
#10
Carriecakes
Had this happen last week, seller had sent me broken toys, I asked him to replace them or refund, he said "Yeah sure! Just close the dispute down first and I will send you a ton of new ones!"
Obviously I ignored him and said refund please.
If you close it thats it, ebay n paypal will believe you managed to sort things, and the seller gets off scot free, just push the claim, you'll get your dosh back. xxx

Thanks for the response.... i'll stick to the dispute option
#11
ebay check into your personal messages at this point between you and the seller to investigate the matter deeper
#12
h4rry07
Erubadhron
Do not EVER remove a dispute.
Ever.
Yes Sir... Lol
Didn't mean to come across quite as abrupt xD

But yeah, closing a dispute is the worst thing you can do :)
#13
After so many days you can escalate the case to eBay and they will get your refund for you. Pretty sure it's well into the time you can ask for assistance from eBay so go on your eBay and into the open case and it should come up with about 3 options, One being not as described or faulty or something along these lines.. and the option to request a refund. eBay the sorts it for you.. if you haven't already done this do it asap good luck

Edited By: LeahMinttoutou on Feb 09, 2017 23:39
#14
Did you open the dispute with PayPal or eBay? Also this is important, as it was a engine, did you collect the item or was it delivered?

If it was collected then you will lose the dispute.

Edited By: joshp on Feb 09, 2017 23:40
#15
joshp
Did you open the dispute with PayPal or eBay? Also this is important, as it was a engine, did you collect the item or was it delivered?
If it was collected then you will lose the dispute.

According to paypal policy, whether he picked it up or not shouldn't make a difference. Vehicles aren't covered though, so this could be a problem. The advice above is good though, don't close the case. If the seller ignores you, paypal should refund.
#16
An engine is not a vehicle though, it's a car part :)
#17
If you open dispute on time and there is money in the account than luck is on your side.
#18
jdpwest
h4rry07
reefvodka6
Do not close the dispute claim. Otherwise you left with nothing. Paypal sort it out for you. Just make sure you send the engine back through courier you can track on line
Thanks for response... Only concern is that account probs. shut, is it still possible for paypal to deal with?
hope that makes sense.
Paypal can still go back to his bank or where he withdrew the money and take it back out again. Its in their T&C's ultimately paypal will pay you even if they cant recover it..... but they will.

Again sellers have very little cover with ebay or paypal. its loaded in favour of the buyer and paypal.

The only problem is, you can open an paypal account without bank account
#19
joshp
Did you open the dispute with PayPal or eBay? Also this is important, as it was a engine, did you collect the item or was it delivered?
If it was collected then you will lose the dispute.

This. ^^

Ebay do not allow any protection on collection. Paypal do, but only for SNAD (significantly not as described). Neither cover motor vehicles although engines are not specifically itemised as being excluded.

Be warned though, that if you win the dispute (assuming it was opened with Paypal) you will have to send the item back tracked to get a refund. That will be costly.

Have a read of section 13 https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full?locale.x=en_GB
#20
windym
joshp
Did you open the dispute with PayPal or eBay? Also this is important, as it was a engine, did you collect the item or was it delivered?
If it was collected then you will lose the dispute.
This. ^^
Ebay do not allow any protection on collection. Paypal do, but only for SNAD (significantly not as described). Neither cover motor vehicles although engines are not specifically itemised as being excluded.
Be warned though, that if you win the dispute (assuming it was opened with Paypal) you will have to send the item back tracked to get a refund. That will be costly.
Have a read of section 13 https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full?locale.x=en_GB

Not necessarily. Talk to ebay about it. I had a similar situation with a set of alloys that turned out to be scrap. I raised a dispute and then talked to ebay to explain that I wasnt going to pay £60 to return something that was pretty much worthless.
I got a full refund. Although I had managed to get a partial acknowledgement from the seller that they weren't actually as good as he'd claimed.
#21
joshp
Did you open the dispute with PayPal or eBay? Also this is important, as it was a engine, did you collect the item or was it delivered?
If it was collected then you will lose the dispute.

Not clued up on this stuff, but i did the dispute in eBay?
#22
BigP50000
ebay check into your personal messages at this point between you and the seller to investigate the matter deeper

in the messages they where saying that they will come and have a look.
#23
joshp
Did you open the dispute with PayPal or eBay? Also this is important, as it was a engine, did you collect the item or was it delivered?
If it was collected then you will lose the dispute.

It was delivered by the seller.
#24
Erubadhron
Do not EVER remove a dispute.
Ever.
+1

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