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eBay question

£0.00 @ eBay
Hello - quick question about selling on eBay would appreciate some opinions. I sell an odd laptops for friends or two (being a slightly more aware about it). Sold one on eBay (£500+) with 14 days retu… Read More
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7m, 2w agoPosted 7 months, 2 weeks ago
Hello - quick question about selling on eBay would appreciate some opinions. I sell an odd laptops for friends or two (being a slightly more aware about it). Sold one on eBay (£500+) with 14 days return. The buyer was lovely to deal with & quickly left good feedback. Though more than 3 weeks after purchase, contacted me to say they're not sure if its suitable for his work, that he wanted CAD laptop instead of gaming laptop. And wants to swap for another laptop I listed (return and money on top). I'm slightly not sure what to do - 2 weeks return is pretty much the max I can really work with (I'm not pc world lol). 3 weeks+ in my mind is a while using the laptop (honestly I'm not sure if anything happened to it in the time / it has no warranty); moreover the postage back and forth will be ££. Shall I suggest the buyer sell the laptop himself? As lovely as the buyer is, I don't really want to be open to more than necessary risks (also not sure if they'll end up returning the next one). In my mind eBay is more of a buy it & use it site, instead of a buy it &if you don't like it return it.
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7m, 2w agoPosted 7 months, 2 weeks ago
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#1
I'm not 100% clued up on specs required for CAD or gaming but he sounds like he should be.
So based on that, he should have known better when he bought it 3 weeks ago, I would be very suspicious of this and would be wary of letting him return it.
He might end up wanting to return the other laptop as well then you're stuck with both laptops.
This PayPal free returns might have something to do with it as well.
I'd go with your gut instinct on this, look at his feedback etc and make your mind up on this.
#2
You are not obligated to accept the return if you put down 14 day return policy. However, if he were willing to pay postage for the new laptop and pay to return the old one, then overall there is no real difference. So long as the laptop he returns is in equal condition to what you sent it as, otherwise tell him you will have to deduct money if it's not sent back in the condition he received it in.
#3
How many Laptops have you sold for friends in the last year?
You could be classed as a business seller.
Also selling for friends is a sure fire way of finding yourself with some serious problems.
#4
Hi, it the 14 day period has past then i think you have offered sufficient time to allow the buyer to return it within the specified period. He/She had plenty of time to know what they were going to use it for. Also, the buyer had the opportunity to ask any question they had prior to purchase. Buyers and Sellers can all be nice but a refund policy is a policy. You can say, you can offer a partial refund and deduct 5% but that is up to you.
#5
punji
Hi, it the 14 day period has past then i think you have offered sufficient time to allow the buyer to return it within the specified period. He/She had plenty of time to know what they were going to use it for. Also, the buyer had the opportunity to ask any question they had prior to purchase. Buyers and Sellers can all be nice but a refund policy is a policy. You can say, you can offer a partial refund and deduct 5% but that is up to you.
Refund policies mean nothing on Ebay , if a buyer wants a return/refund there are ways for them to engineer this unfortunately :(
#6
Treboeth
punji
Hi, it the 14 day period has past then i think you have offered sufficient time to allow the buyer to return it within the specified period. He/She had plenty of time to know what they were going to use it for. Also, the buyer had the opportunity to ask any question they had prior to purchase. Buyers and Sellers can all be nice but a refund policy is a policy. You can say, you can offer a partial refund and deduct 5% but that is up to you.
Refund policies mean nothing on Ebay , if a buyer wants a return/refund there are ways for them to engineer this unfortunately :(

That is true, but if a seller is smart he also can work around this. I sold a printer many years ago, the buyer wanted a refund after 6 months!!! she made a claim on ebay and lost, she took it to small claims court (printer was 250), i went through the evidence that it was working, provide documentation from a desktop engineer confirming it was working before it was postage, the court date came but she never turned up! if your smart and everything is covered then your guaranteed to win a case.
#7
Personally I would just be polite with them and kindly refuse. Explain that you only offer 14 days for returns and that time has elapsed. You've been more generous than most, I never offer returns for unwanted items.
#8
I know this is OT, but do you realise the potential issues you have in selling for other people?

Buyers have 180 days to claim SNAD and in that 6 months, your friends will have spent their money and won't want to be giving it back to you to fund your negative balance in Paypal.
#9
joshp
Personally I would just be polite with them and kindly refuse. Explain that you only offer 14 days for returns and that time has elapsed. You've been more generous than most, I never offer returns for unwanted items.


explain to them the laptop isn't wasn't urs do u can't swap it buy he can sell it and buy another one why should u pay all the fees to ebay and paypal and have the hassle for returns postage etc etc. to deal with. ask him to come in person and speak with ur fried if he's got another laptop to sell buy u seem fishy selling lots of laptops and lots of ur fried got them aswell lol are u sure they ain't knicking them and passing them onto to get rid of them fast
#10
muddassarsardar
joshp
Personally I would just be polite with them and kindly refuse. Explain that you only offer 14 days for returns and that time has elapsed. You've been more generous than most, I never offer returns for unwanted items.


explain to them the laptop isn't wasn't urs do u can't swap it buy he can sell it and buy another one why should u pay all the fees to ebay and paypal and have the hassle for returns postage etc etc. to deal with. ask him to come in person and speak with ur fried if he's got another laptop to sell buy u seem fishy selling lots of laptops and lots of ur fried got them aswell lol are u sure they ain't knicking them and passing them onto to get rid of them fast


?? oO
Can you break that up and write it so we can read it ;)
#11
I'd say buyer has nothing to rely on but your good will, and it possible he/she may even be preying on it. I'd recommend what joshp says - apologetically refuse and point them at the original listing on refunds.
#12
oh come on folks... this is someone with a sideline as a trader. he/she is saying it's for a friend as he/she isn't paying tax on the trading.

however, the buyer is making an excuse to want to return the machine when it presumably matches its description.
#13
do what most ebay sellers do on ebay when they get stupid questions... don't respond. if he wants to return it that badly, he'll open a bogus case. but he may not want the hassle.
#14
That was a 'quick question'? oO
#15
jonnithomas
oh come on folks... this is someone with a sideline as a trader. he/she is saying it's for a friend as he/she isn't paying tax on the trading.
however, the buyer is making an excuse to want to return the machine when it presumably matches its description.

Wait - aren't most people on hukd ebay users? oO I think in the end - I don't know if anything happened to the item in the time - so won't really want to take extra risk. Thanks for the feedback guys.
#16
Quicklite
jonnithomas
oh come on folks... this is someone with a sideline as a trader. he/she is saying it's for a friend as he/she isn't paying tax on the trading.
however, the buyer is making an excuse to want to return the machine when it presumably matches its description.
Wait - aren't most people on hukd ebay users? oO I think in the end - I don't know if anything happened to the item in the time - so won't really want to take extra risk. Thanks for the feedback guys.
Just blame it on fee's. Say you had to pay full fees on the last one but the one you have listed now is part of a £1 fee promotion so if he was to swap and you re-list the old one you will be paying the fee again (which is like £50 id imagine) and thats before any postage costs. Or explain that you were selling on behalf of somebody else who you have already passed payment onto
#17
Quicklite
jonnithomas
oh come on folks... this is someone with a sideline as a trader. he/she is saying it's for a friend as he/she isn't paying tax on the trading.
however, the buyer is making an excuse to want to return the machine when it presumably matches its description.
Wait - aren't most people on hukd ebay users? oO I think in the end - I don't know if anything happened to the item in the time - so won't really want to take extra risk. Thanks for the feedback guys.


yes, I'm sure they are.

my point was that you do seem to be a trader and not as you put it selling laptops for friends. as you know business trading on ebay means that you should declare your sales for tax on those profits. a private individual using ebay to sell their own items pays no tax on those sales.

I have nothing against either type of seller. However, I do resent people running a business and not declaring that business for tax.
#18
Positive feedback has been recieved, I would ignore his messages

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