Hi, need some help please.
Bought a cheap nokia phone from ebay. Seller sent the phone using Hermes delivery. The day it was suppose to deliver i was away. I checked the tracking and it said. Delivered through letterbox. Checked the post box and surrounding. Nothing found. Contacted Hermes they said they cant disclose details more than what it says on tracking i have to involve sender. Now ebay seller has got something serious going on in her life and cant chase the delivery company. I asked ebay to step in and ebay closed the case in seller favor saying as item marked as delivered so they wont do anything more unless i have written confirmation from delivery company.
What are my options here any suggestion .