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eBay refund and PayPal fees

£0.00 @ eBay
I sold an item and buyer paid then requested cancellation, so I accepted and cancelled via eBay app. [no point having an unhappy customer and hassle of a return, but I don't wish to debate this sub… Read More
whatyadoinsucka Avatar
5m, 3w agoPosted 5 months, 3 weeks ago
I sold an item and buyer paid then requested cancellation, so I accepted and cancelled via eBay app.

[no point having an unhappy customer and hassle of a return, but I don't wish to debate this subject here today]

Looking at my PayPal today , purchase £7

Money received £6.56, 44p fee

On the refund £6.76 and PayPal 24p fee added back to £7

My balance is now down 20p is that right ?

Never even thought about it before, but do all refunds charge a fee.
Other Links From eBay:
whatyadoinsucka Avatar
5m, 3w agoPosted 5 months, 3 weeks ago
Options
Best Answer
thecasualbrowse
No it doesnt work like that. I just had the same. I refunded via paypal and then go to ebay and cancel order stating buyer cancelled. They then credit your account with a final value fee credit. I suggest you contact ebay directly to discuss the issue
Ebsy refund you listing / FV fees. Paypal refund you less 20p fee

All Responses

(32) Jump to unreadPost an answer
Responses/page:
#1
Yes... scum bags
#2
Did you know that there are eBay forums that can give you more specific advice?
#3
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
#4
No it doesnt work like that. I just had the same. I refunded via paypal and then go to ebay and cancel order stating buyer cancelled. They then credit your account with a final value fee credit. I suggest you contact ebay directly to discuss the issue
#5
Paypal charge 3.4% and 20p on a standard account for monies received. When you refund, you are reimbursed the 3.4% fee but not the processing fee of 20p.
#6
thecasualbrowse
No it doesnt work like that. I just had the same. I refunded via paypal and then go to ebay and cancel order stating buyer cancelled. They then credit your account with a final value fee credit. I suggest you contact ebay directly to discuss the issue

Yes,but Paypal still keep 20p
#7
Ive just refunded 85 quid from my paypal. It says 0 with the refund and not negative. Not sure if serious. Anyways GL
#8
https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full?locale.x=en_GB#8

A3.4.1 Full refunds
If you fully refund a Commercial Transaction payment, we will retain the Fixed Fee portion of the Commercial Transaction Fee.

* A Commercial Transaction is any transaction which isn't sent via Friends & Family.

If your Paypal "income" is less than £1500 a month, then the fees are 3.4% and 20p.
#9
Will I get my transaction fee back?

If you refund a payment, we’ll retain the fixed portion of the fee you were charged when you received the payment. We’re not charging a fee for the refund, but simply retaining the fee, which has already been collected from your PayPal account.

Example:
A buyer sends £100 to a seller
Assuming the seller is on the standard fee rate (3.4% plus 20p), the seller receives £96.40 into their PayPal account
The seller later decides to issue a full refund to the buyer
During the refund, PayPal credits the merchant £3.40
The buyer receives a full refund of £100
#10
20p fee is retained ever time you refund a payment
#11
deb8z
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
Why is it a joke? PayPal still has to process BOTH transactions and they are in no way at fault that your buyer wants to cancel a transaction.
#12
ipswich78
deb8z
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
Why is it a joke? PayPal still has to process BOTH transactions and they are in no way at fault that your buyer wants to cancel a transaction.

Because that's my opinion (_;)
#13
It used to be free, but they changed it several years ago.
#14
Ring paypal and say buyer wanted to cancel and hope they refund that 20 pence!!! That's what I did and it worked
#15
Used Paypal and eBay since maybe 2004 and never noticed this! Well spotted oO
#16
In a fair world they should pass this charge on to the buyer.. if THEY cancel..

Edited By: Dawsy on Jan 26, 2017 08:48: edit
banned#17
**** me mate it's 20p. stop being a peasant .
#18
Scrumpert
**** me mate it's 20p. stop being a peasant .

Its only 20p to paypal too, they could refund it all if its just 20p :|
#19
thecasualbrowse
No it doesnt work like that. I just had the same. I refunded via paypal and then go to ebay and cancel order stating buyer cancelled. They then credit your account with a final value fee credit. I suggest you contact ebay directly to discuss the issue
Ebsy refund you listing / FV fees. Paypal refund you less 20p fee
#20
deb8z
ipswich78
deb8z
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
Why is it a joke? PayPal still has to process BOTH transactions and they are in no way at fault that your buyer wants to cancel a transaction.
Because that's my opinion (_;)
Ah right, well you know what they say about opinions... I prefer to work on facts.
#21
Scrumpert
**** me mate it's 20p. stop being a peasant .

Have you seen Superman 3?
#22
ipswich78
deb8z
ipswich78
deb8z
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
Why is it a joke? PayPal still has to process BOTH transactions and they are in no way at fault that your buyer wants to cancel a transaction.
Because that's my opinion (_;)
Ah right, well you know what they say about opinions... I prefer to work on facts.

I prefer not to argue on a shopping forum,I've seen you in action before (_;)
#23
Dawsy
In a fair world they should pass this charge on to the buyer.. if THEY cancel..

But they can't, because eBay has to compete with Amazon and other online shops that allow buyers to return everything for free, even have their return collected by a courier, for any or no reason. You can order 10 things from a high street retailer knowing that you'll only keep the best one, and they do it with no cost or hassle. That's why everyone says eBay is stacked against the seller, they always side with the buyer, etc. - because if they didn't, they would be at a major disadvantage and this would make it harder to sell/you'd have to sell even more cheaply than 'real' shops.
#24
Scrumpert
**** me mate it's 20p. stop being a peasant .

just checking if this was the case and it is, i can handle 20 pence, just never notcied it before, and i have refunded numerous idiots who decide they bid but dont want it, easier than shippnig and the buyer claiming its broken, not arrived etc etc
#25
deb8z
ipswich78
deb8z
ipswich78
deb8z
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
Why is it a joke? PayPal still has to process BOTH transactions and they are in no way at fault that your buyer wants to cancel a transaction.
Because that's my opinion (_;)
Ah right, well you know what they say about opinions... I prefer to work on facts.
I prefer not to argue on a shopping forum,I've seen you in action before (_;)
Surprisingly I don't really like arguing either - you may find that hard to believe.

However, lots of misinformed people on this website (that's not aimed at you) and also people who don't understand commerce. Too many people expect something for nothing and I like to try and help them understand why that isn't always for the best.
#26
dodgymix
thecasualbrowse
No it doesnt work like that. I just had the same. I refunded via paypal and then go to ebay and cancel order stating buyer cancelled. They then credit your account with a final value fee credit. I suggest you contact ebay directly to discuss the issue
Ebsy refund you listing / FV fees. Paypal refund you less 20p fee
eBay don't refund listing fees, only final value fees. Listing fees are essentially paying for advertising on their site/them hosting your photos for however long the auction is up for, and a sale you issue a refund on might just be one of many from a multiple item listing or might have other bidders you can send a second chance offer on, or at least if you do have to relist the item it should count as unsold so you should be able to list it for free the second time.
#27
ipswich78
deb8z
Yeah,imagine the huge sellers and how many cancellations they have to do and Paypal keep 20p each time,it's a joke.
Why is it a joke? PayPal still has to process BOTH transactions and they are in no way at fault that your buyer wants to cancel a transaction.

Because if I'd done this on FS section, folks would think it's a joke :D
#28
I've been a business seller for over 9 years and never noticed this. Shocking!
#29
squiff
I've been a business seller for over 9 years and never noticed this. Shocking!

Did you attend the Ed Balls Business School too?
#30
3guesses
squiff
I've been a business seller for over 9 years and never noticed this. Shocking!
Did you attend the Ed Balls Business School too?

I might as well have done!
#31
I have only just noticed this too, can't believe it!!!
#32
mrman007
I have only just noticed this too, can't believe it!!!


Me 3 never notice this before.

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