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eBay returns advice

£0.00 @ eBay
So I purchased a jml dri buddi from eBay a few weeks ago and didn't use it immediately but two weeks after. Upon turning it on I noticed the on light did not come on, but the actual unit worked fin… Read More
zainarafiq Avatar
7m, 2w agoPosted 7 months, 2 weeks ago
So I purchased a jml dri buddi from eBay a few weeks ago and didn't use it immediately but two weeks after.
Upon turning it on I noticed the on light did not come on, but the actual unit worked fine. I let it continue to run for the maximum time and when it stopped i went to turn the dial back to start again, but I got a slight electric shock.
Although the unit works so to speak it obviously has electrical faults so I started the returns process.
Seller accepted and I've got a return label. I've never done this before so what I would like to know is do I have to pay return postage and can I choose what method I use or does it have to be via the same courier seller used?
Thanks in advance.
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zainarafiq Avatar
7m, 2w agoPosted 7 months, 2 weeks ago
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#1
depends what their returns policy is to if they refund you your postage costs to return.... you don't have to return via same method... I advise to send recorded delivery so you have proof that they have received it
#2
Collectplus is who I use as it's a reasonable price and you can insure it and get it signed. He has agreed to take it back, thats the good news. The bad is normally you have to return at your expense. Good Luck
#3
What was the reason you gave on the returns case? That denotes who pays for returns postage. If you have a label, I assume it isn't prepaid?
#4
if you tell eBay that item is faulty, seller should bear the cost of returning the faulty goods. make sure that you keep the proof of postage better if its recorded or signed for. once the faulty items received by is seller you'll get you money.
#5
If it's a business seller then they should refund the cost of return also has it's faulty, You should use a trackable method so you can prove you have posted it. Try to keep return costs to a minimum though.
#6
The eBay returns process

eBay returns lets you give your buyers an efficient way to return an item for a refund.

If you specify in the Returns policy section of a listing that you accept returns, a buyer can start a return for that item for any reason, including changing their mind about a purchase. We'll guide both you and your buyer through the process, step by step.

A buyer starts the return process.

You get an email letting you know that the buyer has started a return. In addition, funds may be temporarily set aside in your PayPal account for that sale.

You review the return request.

The email allows you to reply to the return request with one of the following actions within 8 calendar days of receiving the request:

Accept the return: Provide the buyer with an eBay generated return postage label or upload your own return postage label to send the item back to you.

Refund the buyer: Issue a refund and allow the buyer to keep the item.

Offer a partial refund: You have one chance to offer a partial refund amount and the buyer keeps the item.

Send a message: Reply to the buyer directly. Sending a message to the buyer does not approve the return request.

We ask the buyer to return the item to you within 14 working days* from when they first opened the return. The buyer is instructed to pack the item carefully and return it in the same condition as it was received. Learn more about the item condition policy for returns.

You provide an RMA number and postage address, if needed.

If you've set your returns preferences to use RMA numbers, multiple return addresses, or both, you'll have 2 working days to provide the information after a buyer starts a return.

If you don't provide an RMA number, the buyer will return the item without one. A unique return ID will be included on the postage label and packing slip. This will allow you to find the item easily in your returns dashboard in My eBay.

If you don't provide a specific return postage address as part of your returns automation rules, the buyer will send the item to your primary return postage address.

We'll ask the buyer to post the item within 14 working days from when they opened the return or from when you provided the information for the return.

You can track the status of a return and specify an RMA and return address in the Returns section of My eBay.

The buyer posts the item back to you.

If you chose to use an eBay generated label, we provide the buyer with a return postage label. We'll also give the buyer a packing slip to print and enclose in the return package. On the packing slip is a unique returns ID generated by us, along with the buyer's ID. If you use RMA numbers, they'll be on the packing slip too.

The returns label will use Collect+, Royal Mail or Parcelforce labels based on package weight and your buyer's preference. If an item is being returned because it wasn't as described, we'll default the buyer to the cheapest option available for the package weight. Delivery confirmation is automatically included so you can track the status of the return package.

If you choose to provide your own return postage label, you can upload an image of the label (PNG, JPEG, BMP, GIF, or PDF) with the carrier information and tracking number. When accepting a return, select the “Upload a postage label” option. Upload the image of the label and select the postage carrier. If for some reason the tracking number doesn’t’ appear, please provide the tracking number.

If you choose to use an untracked return label, your buyer will not be required to provide proof of delivery of the return if eBay is asked to step in and help, and you will be responsible for the reimbursement amount. Learn more about the eBay Money Back Guarantee.

If you fail to send your buyer a return shipping label within the allocated timeframe, eBay may provide the buyer with an eBay generated label instead.

You receive the item.

If you're issuing a refund, thoroughly inspect the item to be sure it meets the item condition policy for returns before refunding the buyer. You'll need to issue a refund within 6 working days of receiving the returned item. After you've issued a refund, your eBay final value fees will show as a credit on your next seller invoice.

If you don't issue a refund within 6 working days of receiving a returned item, and you haven't reported a returns issue to us, we may ask PayPal to reverse the buyer's payment to refund the amount. If you don't have sufficient funds in your PayPal account to cover the refund, we may refund the buyer and include the refund amount on your seller invoice as a fee, payable through your automatic payment method on file with us.

*Working days are weekdays – Monday to Friday. Saturdays, Sundays, and bank holidays aren't working days.
#7
windym
What was the reason you gave on the returns case? That denotes who pays for returns postage. If you have a label, I assume it isn't prepaid?


Faulty or not as described. The label just has their address on it.
#8
shauneco
If it's a business seller then they should refund the cost of return also has it's faulty, You should use a trackable method so you can prove you have posted it. Try to keep return costs to a minimum though.



No its a private seller.
#9
Private seller can still get stung for return postage
Depends how you open a dispute


Edited By: Bradleigh on Oct 07, 2016 13:43
#10
zainarafiq
shauneco
If it's a business seller then they should refund the cost of return also has it's faulty, You should use a trackable method so you can prove you have posted it. Try to keep return costs to a minimum though.
No its a private seller.
Ok, it's upto you to pay return postage, I've heard sometimes if you go via the dispute process or contact Ebay they sometimes issue you return postage labels. Hopefully he'll use good will and refund postage costs, If they refuse then suggest paying half towards postage costs, The seller is probably genuine and already lost out once so probably fair if you think about it.
#11
shauneco
zainarafiq
shauneco
If it's a business seller then they should refund the cost of return also has it's faulty, You should use a trackable method so you can prove you have posted it. Try to keep return costs to a minimum though.
No its a private seller.
Ok, it's upto you to pay return postage, I've heard sometimes if you go via the dispute process or contact Ebay they sometimes issue you return postage labels. Hopefully he'll use good will and refund postage costs, If they refuse then suggest paying half towards postage costs, The seller is probably genuine and already lost out once so probably fair if you think about it.

Not any more, ebay amended the return rules last year. When an item is 'not as described' (a faulty item would fall into that category), ebay rules now state the seller is responsible for return postage irrespective of whether they are a business or private seller.

http://pages.ebay.co.uk/help/buy/return-item.html#process

http://sellercentre.ebay.co.uk/private/returns
#12
spoo
shauneco
zainarafiq
shauneco
If it's a business seller then they should refund the cost of return also has it's faulty, You should use a trackable method so you can prove you have posted it. Try to keep return costs to a minimum though.
No its a private seller.
Ok, it's upto you to pay return postage, I've heard sometimes if you go via the dispute process or contact Ebay they sometimes issue you return postage labels. Hopefully he'll use good will and refund postage costs, If they refuse then suggest paying half towards postage costs, The seller is probably genuine and already lost out once so probably fair if you think about it.
Not any more, ebay amended the return rules last year. When an item is 'not as described' (a faulty item would fall into that category), ebay rules now state the seller is responsible for return postage irrespective of whether they are a business or private seller.http://pages.ebay.co.uk/help/buy/return-item.html#processhttp://sellercentre.ebay.co.uk/private/returns

Wow, Thanks for the update.
#13
shauneco
spoo
shauneco
zainarafiq
shauneco
If it's a business seller then they should refund the cost of return also has it's faulty, You should use a trackable method so you can prove you have posted it. Try to keep return costs to a minimum though.
No its a private seller.
Ok, it's upto you to pay return postage, I've heard sometimes if you go via the dispute process or contact Ebay they sometimes issue you return postage labels. Hopefully he'll use good will and refund postage costs, If they refuse then suggest paying half towards postage costs, The seller is probably genuine and already lost out once so probably fair if you think about it.
Not any more, ebay amended the return rules last year. When an item is 'not as described' (a faulty item would fall into that category), ebay rules now state the seller is responsible for return postage irrespective of whether they are a business or private seller.http://pages.ebay.co.uk/help/buy/return-item.html#processhttp://sellercentre.ebay.co.uk/private/returns
Wow, Thanks for the update.

No probs.

One of the things which annoys me the most about ebay is they don't publicise significant rule changes like this at all well.
#14
zainarafiq
windym
What was the reason you gave on the returns case? That denotes who pays for returns postage. If you have a label, I assume it isn't prepaid?
Faulty or not as described. The label just has their address on it.

As the other poster said, Ebay returns for SNAD are now the problem of the seller.

Ask the seller to send you a prepaid tracked label (ask within the case). If they fail to do it, on the 8th day you can escalate the case. It is best to do this by phone to Ebay and cite the reason that the seller is not supplying a prepaid tracked label. The case will go in your favour and Ebay will either give you a returns label (and bill it to the seller) or they will just refund you and tell you to keep the item.

Just to add to this, I take it, you were within the 30 days from estimated or actual delivery date when you opened the case?

Edited By: windym on Oct 07, 2016 15:50
#15
windym
zainarafiq
windym
What was the reason you gave on the returns case? That denotes who pays for returns postage. If you have a label, I assume it isn't prepaid?
Faulty or not as described. The label just has their address on it.

As the other poster said, Ebay returns for SNAD are now the problem of the seller.

Ask the seller to send you a prepaid tracked label (ask within the case). If they fail to do it, on the 8th day you can escalate the case. It is best to do this by phone to Ebay and cite the reason that the seller is not supplying a prepaid tracked label. The case will go in your favour and Ebay will either give you a returns label (and bill it to the seller) or they will just refund you and tell you to keep the item.

Just to add to this, I take it, you were within the 30 days from estimated or actual delivery date when you opened the case?


Sorry for the late reply, yes I opened it about a week and a half later. Thanks to everyone for responding, I really appreciate it. In future I think I'll avoid buying electrical items via eBay.

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