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EBay Scammer for Digital Code

£0.00 @ eBay
Hi, I was wondering if anyone can give any help or advice. I bought a XBox One recently that came with a Fifa 17 digital code, football games are not really my thing, so I decided to sell it on EBay.… Read More
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4m, 1w agoPosted 4 months, 1 week ago
Hi, I was wondering if anyone can give any help or advice. I bought a XBox One recently that came with a Fifa 17 digital code, football games are not really my thing, so I decided to sell it on EBay. I had someone pay the full price I wanted for it and the money was duly deposited into the Paypal account I've got. So I sent over the code via EBay messaging.

Since then, the person who bought the code has since put in a claim to Paypal claiming that the purchase was unauthorized and trying to make a claim it's not valid. She's emailed me and claimed she's a 64 year old pensioner and that she's been scammed. I checked the code I have, found it has since been used by the person.

Would it be best for me to ring Paypal and explain the situation? anyone had any similar experiences? Any help would be most appreciated.
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4m, 1w agoPosted 4 months, 1 week ago
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#1
unless you sent the physical card by recorded delivery and can prove the registered address on PayPal received it then there is nothing you can really do as seller protection from PayPal will only cover physical items sent
#2
Click on make a postage label and find their address, pay them a visit and discus the matter in person ;)
#3
Unfortunately you have pretty much no recourse. Selling codes on eBay is a complete gamble I am afraid. You are bound to get burned eventually. If you can, you are better off selling either in person or though a forum (like the buy/sell forum on HUKD) to someone with good feedback. That way you have control of who you are selling to.
#4
yes send them all the details of the usage and let them know you will be bringing friends for an Xbox party.
#5
I'm afraid Luckyluke is right, had this issue a number of times.

Paypal will only rule the case in your favour if you've sent the item physically via recorded delivery and the item has actually been shown as delivered. You'll also get charged £14 by PayPal for a reversal fee, when this happens get in contact with PayPal and they will likely cancel that charge.

Last one I had, the item wasn't shown by royal mail as delivered - they obviously screwed up the tracking.. which meant I lost the case.. I've had to try and claim the cost back off Royal Mail but not sure if I'll be successful.

I now sell everything like that face to face via Gumtree etc
#6
Whilst LuckyLuke is right I would at least present the evidence...

but people now know how to play the game on ebay.
#7
What do I need to know about expanded Buyer Protection?

We’re extending UK buyer protection to enable coverage for intangibles (services, digital goods, travel, event tickets and other intangible items). From 17 June 2014, we’ll review UK buyer disputes regarding intangible items where the customer claims they have not received the item, or if the service or goods are not as described. We’re also extending the time for UK buyers to open a dispute from 45 to 180 days from the payment date.

You should be prepared to provide compelling evidence that you provided the intangible item and it was as you described it to be, should a buyer dispute a transaction.

Purchases by UK buyers of most items can be covered except real estate, businesses, vehicles, custom-made items, industrial machinery, items equivalent to cash and items prohibited by PayPal’s Acceptable Use Policy or that violate eBay’s prohibited or restricted items policy.

We expect your business will be able to benefit from this change too because of the extra confidence buyers will have when shopping for intangible items.

PayPal will consider all claims on their merits. If, as a seller, you can show us that you did provide the goods or services as described, we may (but are not obliged to) reject the buyer’s claim.

What do I need to do?

Be prepared to provide PayPal with ‘compelling evidence’ to prove that you provided the intangible item and that it was as you described it to be (just as you do for tangible items).

For example, if you sold a music download, you might consider providing proof that you sent the buyer the link to the download and proof that the buyer accessed the download, giving dates and times (illustrative example only).
#8
Inform ebay about the whole situation. An email to the buyer of the code is evidence plus send the information that the code was used and it was used after you sent the code to the buyer.
#9
Also I think if its that the "paypal" account was hacked... that isn't on the seller anyway... paypal would deal with that internally... its not actually anything to do with the seller surely? same as if a credit card is stolen or used fraudulently... they don't chase shop owners etc...
#10
I would see if Microsoft can give you the date and time the code was redeemed so you can compare it to when they reported their issue also worth seeing what other details they can possibly give you.
#11
I wonder if the '64 year old pensioner' has any dodgy grandchildren!

Let's face it... Not only has this person been so unfortunate as to have their paypal hacked but they've also had their ebay account hacked and managed to go into messages and get the fifa code!

I do appreciate that you can link your paypal account to ebay but this all smells a little fishy to me!
#12
So in theory could I send the code to the address I've got when they purchased, via Recorded Delivery and use that as my evidence as well? I've got another full five days before the claim expires...
#13
FTCom
So in theory could I send the code to the address I've got when they purchased, via Recorded Delivery and use that as my evidence as well? I've got another full five days before the claim expires...

No as the date would be after the claim was raised.
#14
Hi. This happened to me recently too. The advice here is correct that you must post it to their house recorded delivery. People saying if you haven't done that now there's nothing you can do are actually wrong.
1. Post it recorded delivery now. Even if you don't have the code just post a empty envelope.When the post office attaches the label, take a picture.
2. Send the picture and tracking number to paypal.
3. Once it has been signed for or refused delivery. Contact paypal and they will refund your money.

Those are the steps I followed and got my money back. Paypal cover you if you post the item and can prove it. Nothing says you can't post it now or after a dispute is opened.
#15
This is worrying. I've recently sold an Xbox live code and had this lady give me the exact reason ie not her purchase and account hacked etc...she hasn't requested a refund as of it- thankfully
#16
Tommy14566
Hi. This happened to me recently too. The advice here is correct that you must post it to their house recorded delivery. People saying if you haven't done that now there's nothing you can do are actually wrong.
1. Post it recorded delivery now. Even if you don't have the code just post a empty envelope.When the post office attaches the label, take a picture.
2. Send the picture and tracking number to paypal.
3. Once it has been signed for or refused delivery. Contact paypal and they will refund your money.
Those are the steps I followed and got my money back. Paypal cover you if you post the item and can prove it. Nothing says you can't post it now or after a dispute is opened.

Surely that's fraud as doing that is the reverse of the OP's problem if the seller was dodgy then any seller could not send the code to a buyer then send an empty envelope to their address signed for and thus the buyer gets scammed by the seller oO I can't see how that would work.
#17
FTCom

Hi, I was wondering if anyone can give any help or advice. I bought a XBox One recently that came with a Fifa 17 digital code, football games are not really my thing, so I decided to sell it on EBay. I had someone pay the full price I wanted for it and the money was duly deposited into the Paypal account I've got. So I sent over the code via EBay messaging.
Since then, the person who bought the code has since put in a claim to Paypal claiming that the purchase was unauthorized and trying to make a claim it's not valid. She's emailed me and claimed she's a 64 year old pensioner and that she's been scammed. I checked the code I have, found it has since been used by the person.
Would it be best for me to ring Paypal and explain the situation? anyone had any similar experiences? Any help would be most appreciated.

Why dont you contact the company from who the code is provided by and say the code does not work and you have proof of purchase? tell them the code is invalid or is being used.
#18
You'll lose the claim case. There is no way of winning it. Paypal will not look at this in way for your favour even if you provide them with evidence. Your only bet is after the case was closed contacting Paypal and getting reimbursed through their one time good gesture policy which will be highlighted on your account for their future references. That's why I find it safer using a credit card rather Paypal. There are tons of horror incidents about Paypal if you do a simple google search.
#19
FTCom
So in theory could I send the code to the address I've got when they purchased, via Recorded Delivery and use that as my evidence as well? I've got another full five days before the claim expires...


well no but the evidence is there that other person says the account has been hacked if you tell all that the paypal ebay then I assume u should get your money back it will be on paypal ebay to investigate if the account has actually been hacked or not. it would be pretty simple for them to do this they can check what ip as used to do the transaction. there's no dispute wether the code was sent or not. it's just a person saying I recieved a item but it's got nicked.So it depends on what usually happens in these situations a. does buyer need pay for it or b. seller. or c. company whom is in charge and usally it's the company if as other person says he has been hacked. They should. look into it and if it's from his own address the login and paypal transaction then more than likely it's someone from his family who has nicked it or even he has himself.
#20
This happened with me and a NowTV prepaid card I sold, After exchanging a couple of emails with customer services at PayPal and getting no joy, I rang them and spoke to someone in person and they said they could see what the buyer had tried to do to get out of paying, apologized and credited me the money that they had claimed for against me. Paypal rep Couldn't have been nicer and didn't quibble at all.
#21
so just to get 2 facts clear

you sent the code by eBay messaging to the same eBay user that mae teh bid? yes?

the name on the paying PayPal account is the same as the name of the XBox user that has redeemed the code? yes?

if yes to both and you have docuemnted evidence - screen grabs of xbox online account etc then this should be dealt with favourably by PayPal ....... teh buyer was stupid enough to use the same name on teh paypal and xbox accounts !!

EliTom
#22
Love the down votes in here.

Next time sell digital codes elsewhere, on this site for example. Sucks I know.
#23
Why do people keep saying you will lose? You won't. Follow the steps Tomy said. I did the same.

Post the item now tracked delivery to the address. When it's either signed for or refused it will be tracked. You have done what you need to to be protected by PayPal sellers rights. Phone them and tell them the tracking number and your account will be reimbursed then and there.

Seriously do not listen to all the people telling you it's over. It's very simple... if you post and have proof you will be covered. No where does it say in a dispute when the product has to be posted. This unauthorised payment is a issue between the bank and paypal now. Just cover your back with the tracked postage tomorrow and you'll be fine.
#24
post a house party advert on facebook, at there address, so a bunch of drunk yobs turn up. make sure you find the local school near there house and put reference's to the party on the school fb page. don't forget to mention the free beer

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