Hi, I was wondering if anyone can give any help or advice. I bought a XBox One recently that came with a Fifa 17 digital code, football games are not really my thing, so I decided to sell it on EBay. I had someone pay the full price I wanted for it and the money was duly deposited into the Paypal account I've got. So I sent over the code via EBay messaging.
Since then, the person who bought the code has since put in a claim to Paypal claiming that the purchase was unauthorized and trying to make a claim it's not valid. She's emailed me and claimed she's a 64 year old pensioner and that she's been scammed. I checked the code I have, found it has since been used by the person.
Would it be best for me to ring Paypal and explain the situation? anyone had any similar experiences? Any help would be most appreciated.