Would be grateful if someone could advise. Slightly long - basically Parcelforce left an item without signature.
Sold my old DSLR on eBay - very old, so not too costly :) sent it via Parcelforce last Thursday (basic coverage). Was suppose to arrive last Friday, latest tracking info is "out for delivery" from Friday, but it's not been updated since. Buyer said his address (office) closes at 5pm (they've reception though) - whereas parcelforce delivers upto 6pm. Buyer was quite insistent about getting it Friday so contacted parcelforce (apparently spoke for ages). I got a message on Monday from the buyer it wasn't delivered yet. Called Parcelforce to chase-up - they went to speak to the driver - and on Monday night, Parcelforce local depot said it was delivered Monday to reception (there is no signature / confirmation of delivery still). Tuesday, buyer got into office, no item. He called Parcelforce who also called - they said it was delivered on Friday (?). In both cases it's a bit suspicious as there is no signature (not suppose to leave it without a signature). Today, the buyer tells me the driver went to the address with a form to get delivery just now and had a go at the receptionist (oh dear). I'm slightly conscious that from the sound of it - parcelforce didn't get the signature.
What's the best course of action? Call parcelforce, put in a claim on the ground the item is not been received (no signature) - meanwhile refund the buyer out of pocket lose a bit cash (they've opened a case), try to leave without a neg feedback?