I ordered a laptop from Ebuyer at the beginning of December.
In tracking, it said it was at depot, however a week went by and it didn't get any closer to being delivered.
I assumed they were just overwhelmed as stated on the news etc.
Now they are refusing to refund? Where do I stand and what can I do?
They sent it via Yodel, and they can tell it hasn't been received.
Update: Called again, no luck.
Update Again: Emailed with details of all of the relevant distance selling acts, including links to each section of the online version available which I believe were applicable.
They will "Call me on Monday".
Don't really see why a customer has to tell them about distance selling regulations to get them to do what they are meant to.
Update: Refund has now been issued after a few more emails, clarification on procedures and similar issues for future custom has been asked for. (See thread posts for updates)