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EE contract

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I upgraded my 25gb EE data sim to 32gb when it was discounted from £29 down to £14.50 on here at the start of March, when the bill came at the end of March it was £46. Despite 2 phone calls to them… Read More
enceladus Avatar
2w, 6d agoPosted 2 weeks, 6 days ago
I upgraded my 25gb EE data sim to 32gb when it was discounted from £29 down to £14.50 on here at the start of March, when the bill came at the end of March it was £46.

Despite 2 phone calls to them and their promise to sort it out the cost of the contract still shows as £29 when I log in to my account and I have not received a refund. What other action can I take if this is not resolved soon?
enceladus Avatar
2w, 6d agoPosted 2 weeks, 6 days ago
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#1
Ring 150 once again and ask to speak with the manager. 2nd line (managers) can sort things out immediately

Edited By: seb19871 on Apr 08, 2017 08:29: typo
#2
Email the CEO, that's what I done and kept doing everyday until someone replied. In the end it got sorted, I got a more discounted contract, money back and everything finally all sorted.
#3
My discounts didn't show in the summary page but were on the bill. Ring EE ask them to listen to your previous call and it will all get sorted....easy does it
#4
You won't see the discounted price in your account summary - it will show the full price. The discount is often listed in 'add ons'. I believe that your first bill is always more expensive because you pay for two months upfront, but I could be wrong. I'm pretty sure whenever I upgrade with EE my first bill is much more expensive though.

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