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email address for o2

£0.00 @ O2
Hi Does anyone know of an active email address for o2 customer services? Thanks Read More
Chickedy Avatar
8m, 3d agoPosted 8 months, 3 days ago
Hi

Does anyone know of an active email address for o2 customer services?

Thanks
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Other Links From O2:
Chickedy Avatar
8m, 3d agoPosted 8 months, 3 days ago
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Best Answer
I used [email protected] last week to make my complaint thru email, which has been resolved now.

Hope it helps.

All Responses

(7) Jump to unreadPost an answer
Responses/page:
#1
Companies do not like giving out email address. Try using their website Contact us and see if you can send them an email through that else use their online chat facility.
#2
use live chat or contact them via twitter
http://www.o2.co.uk/help/guru
#3
Thanks, i did use their online form but received an email saying that, that service is no longer available. I have spoken to the live chat advisors several times but don't have a resolution to my problem. I will try twitter, thanks
#4
Have you tried calling?

With social engineering being a common issue I can see why emails are hardly used now, a ticket system would be good though.
#5
If it's a real problem and CS can't resolve it, write in (paper and pen) send recorded post.

I used work for Orange (per EE) and the email team used to get thousands a day and as it was a team of about 6, they were always months behind replying.
#6
I used [email protected] last week to make my complaint thru email, which has been resolved now.

Hope it helps.
#7
steve1221
If it's a real problem and CS can't resolve it, write in (paper and pen) send recorded post.
I used work for Orange (per EE) and the email team used to get thousands a day and as it was a team of about 6, they were always months behind replying.
Thanks for that

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