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Email Help

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Hi there. I am having problems with microsoft outlook and using tesco.net through it. I know this error message has been going around for years. I have looked on the internet for solutions and hav… Read More
scubapaula Avatar
2y, 3m agoPosted 2 years, 3 months ago
Hi there.
I am having problems with microsoft outlook and using tesco.net through it.
I know this error message has been going around for years. I have looked on the internet for solutions and have come up with nothing.
ERROR MESSAGE
Task 'email address - Sending' reported error (0x800CCC78) : 'Cannot send the message. Verify the e-mail address in your account properties. The server responded: 452 4.7.0 [f11-1] too many messages sent’

Now I have tried all sorts to fix it.
Changing the ports.
Ticking the encrypted connection box
Changing the mail format type.
Also have tried adding a new .pst file and it still gives me the same message.
I haven't deleted the old pst file as i am playing with things I don't quite understand and deleting things makes me twitchy.
Any help and advice would be great.
scubapaula Avatar
2y, 3m agoPosted 2 years, 3 months ago
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Responses/page:
#1
I would say the clue is "too many messages sent"

Try deleting the emails in your sent box.
#2
Thanks for your reply. Oh I have done that too. Its my dads mail and sent items and deleted items are no more.
#3
try removing the email account completely from outlook then readding be careful when setting up ports, SSL and the server addresses
#4
Ok this might sound obvious but have you gone directly to the Tesco email account via the web?
Outlook can be configured to remotely wipe emails when deleted from the client software or to just leave them on the email account. This can cause capacity issues which are not shown in the outlook client.
So go to https://email.tesco.net/login/ and login.
Can you send an email from here?
Does the email account show any capacity issues?
#5
No if we log on to tesco its all fine and dandy. Its just when you have it through outlook which my father prefers. tesco mail is a ugly to use.
#6
Have you ticked the "Outgoing Server requires Authentication" box in the settings?
#7
Just found this on one of the Microsoft forums

SOLUTION


OK, I phoned (0)344 800 2400 microsoft support and they were very helpful. I spoke to Ram who was great. Basically my OUtlook data file had run out of space as over the years I had sent too many attachments. I needed to change my pst file

I had to go onto control panel and show small icons.

Then I had toclick on Mail 32 bit

Then I created new profile called something (does't matter). You can control which profile you use by clicking 'always use this profile'


I then opened outlook with old profile and exported to pst file from email file including subfolders.

I then did another export to different pst file from outlook data file including subfolders.

I then closed outlook and went back into mail32 bit in control panel to change profile to new profile.


I then imported the 2 exported pst files. And everything worked!
#8
yes i have tried ticking the outlook servery require authentication
I have also tried the add another .pst file.
As I said in my first post i dont want to delete the old one just in case. But once you have added a new one you just make that the default and off you go. BUT it still comes back with an error message after sending a couple of mails.
#9
Did you find a solution? I too have been having this problem with tesco (since early December) and tried the things you have suggested above to no avail!
#10
No I have not found a solution to this and all the chats on line and on forums say all the same thing and send you round in circles.
Its getting really annoying. So you have the same issue... well glad we are not the only ones. keep me posted if you do find a solution please Toomuchtrouble.
#11
OK lets for one moment assume the message you are receiving is accurate and telling the truth.
In this case your e-mail server at Tesco is saying your sent mail box is full up - but it may well be another mail box. You say you have deleted the sent mails on your device but if the messages are repeating then the server mail boxes still have too many mails in there - so log on to the server - look at all the mailboxes and delete those emails you do not need.
Next thing is to establish exactly how important all this mail is to you. Delete any emails you do not need to keep - when you delete any mail either off your device or the server make sure you also check the deleted items folder and make sure you delete from those also. Next, back-up your existing email - verify that you have backed it up safely. Delete Outlook - and then re-install. Re-install outlook and restore your saved emails.
Talk to your ISP about all this - they should be giving you support - that is what you are paying them for. Of course not all ISPs are all that good.
Longer term think about changing ISP and think about changing to using a web-mail based email client - its just a familiarity issue I know - but worth while persevering - ask yourself whether it is really necessary for you to store your emails on your device.

Edited By: tardytortoise on Jan 09, 2015 12:52
#12
Hi tardytortoise. thanks so much for your reply.
Can I ask a silly question. how do you long onto the server and delete from there.
Its my fathers mail I am trying to fix and he wont really use things like yahoo or hotmail as he is nearly 70 and obviously doesnt like change and doenst want to change his email address as he has had it for years.
I have deleted all mails from sent items and deleted items.
not too keen about deleting outlook and re installing it as for me i am sure something will go wrong and make it all worse. I am not that much of an IT guru.
thanks for your help people.
#13
Use imap instead of pop3

This keeps outlook in sync with the tesco email server
#14
scubapaula
Hi tardytortoise. thanks so much for your reply.
Can I ask a silly question. how do you log onto the server and delete from there.
Its my fathers mail I am trying to fix and he wont really use things like yahoo or hotmail as he is nearly 70 and obviously doesnt like change and doenst want to change his email address as he has had it for years.
I have deleted all mails from sent items and deleted items.
not too keen about deleting outlook and re installing it as for me i am sure something will go wrong and make it all worse. I am not that much of an IT guru.
thanks for your help people.
You should be able to speak to Tesco who I guess is your Internet Service Provider to find out the best way to log onto their email servers. Many years ago I used Tesco and had to log on from time to time to clear out emails.
BTW - your father doesn't have to change his email address or his ISP - he just needs to use something like Outlook - but the cloud version rather than your device version, Outlook, Gmail and others have the ability to collect and deliver your emails from the tesco account.
#15
Well I have read a lot of comments about tesco and there help which is not very helpful and my father wont ring and ask them as the phone number is a prime rate one.. and i am sure they wont actually help at all with it all.
He is using outlook at the moment and thats whats having the problem. When you log onto tesco itself it seems to be better.
He is an old man so wont be using the cloud or anything like that.. he doesnt want change.. just wants it fixed so he can send mails.
Luckily its not like he gets a load he has to reply too. but he does forward things on a lot.
#16
A number of points:-
To call Tesco.net you dial an 0345 number which costs the same as any other call - it is not premium rate.
Alternatively, if you wish you can write to them or email - all the details are there on their web site.
You seem to have now dismissed the error message about the server responding too many messages sent and concluded its something to do with Outlook. You could be right - up to you though on how you go about fixing.
You have described the issues very well so I think I'd be tempted to write a letter to Tesco pointing out the messages dispalyed and the things you have tried. You should also let them know your fathers situation. Maybe you could ask them in the letter to call you and your father - giving them a few options when it would be convenient for you. If you don't let them try and fix it for you then you will never know exactly how good/bad a support service they provide. Hope this helps and good luck.
#17
Thanks for your reply. yeah he wont even call that number.. and to be honest they will give him lots of things to try that he wont understand. He is 70. So I wouldnt really want to put him through all that. I was there at Christmas to help him with this but I have gone home now and dont live near him so i am trying to get a bunch of possible answers to try later.
I have contacted tesco today actually .. funny you must of read my mind.
They came back actually quite quickly.. And there answer is... !!!!
change the password..

Now i dont think thats going to fix the problem.
But hey ill see if he can manage that one..
thanks for your help with this though.
#18
I had exactly the same problem. Eventually after a lot of messing about I found the fix in Outlook.

Go into the Outlook account setting, highlight the email account and select change.
Select more setting.
Select the Outgoing Server tab
Tick My outgoing server (SMTP) requires authentication ...it should be ticked anyway
Select Log on using
Put in the tesco.net email address and password
Tick Remember Password....
#19
thanks for your reply.. I have tried this and it doesnt make any difference i am afraid.
#20
I've been having the same problem, it's very intermittent so I don't actually think it has anything to do with the number of messages sent. Since I almost never use my tesco account via their web page, there aren't any sent items on there. I tried creating a new profile, no luck. I'm pretty sure it must be a bug or something getting corrupted in Outlook so I suspect we'll just have to bite the bullet, back everything up and either do a system restore or delete and re-install Outlook.

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