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Email virus ?

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Hi My mum received this suspicious email from customerservice biggestlosersociety saying "Thank you for your order from us. If your order has been sent by a trackable service you will be sent a… Read More
pothead13 Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
Hi

My mum received this suspicious email from customerservice biggestlosersociety saying

"Thank you for your order from us. If your order has been sent by a trackable service you will be sent a further email with a link to track your order. If you have any questions about your order please contact us

Your order confirmation is below. Thank you again for your business."

It also has my dads name and address on it and payment by credit card (he does not use his details online.

it allso includes a link that opens a zip file containing

a customer order status. lnk file ( this was not opened) i assume this a virus?

Just really concerned how they have got my dads name and address ?
pothead13 Avatar
1m, 2w agoPosted 1 month, 2 weeks ago
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Responses/page:
#1
Make sure that your parents check their bank accounts, if no money has been taken then assume it's bogus. Scammers are very smart these days and people's details are easily obtained through the electoral register and other areas.

You were right not to open the zip file, mark it as spam. These fake order emails are becoming more popular (I get them now and again), so unless it's from a company you absolutely know you ordered from then it's best to delete them.

BUT if money was taken from their accounts without them ordering anything then they need to take this matter up with their bank's theft and fraud department and in extreme cases possibly with the police.

Hope this helps.


Edited By: Adamskiman on Apr 07, 2017 02:29
#2
Adamskiman
Make sure that your parents check their bank accounts, if no money has been taken then assume it's bogus. Scammers are very smart these days and people's details are easily obtained through the electoral register and other areas.

You were right not to open the zip file, mark it as spam. These fake order emails are becoming more popular (I get them now and again), so unless it's from a company you absolutely know you ordered from then it's best to delete them.

BUT if money was taken from their accounts without them ordering anything then they need to take this matter up with their bank's theft and fraud department and in extreme cases possibly with the police.

Hope this helps.



thanks for advice will make sure they check banks.

i did click the link by accendent which downloading the zip but did not open the file which was inside it (winrar) hope I'm safe ?
#3
What can happen is that a friend's, or relatives computer system has a virus. Their contact list with names, addresses, and contact details are then hijacked, and their information is used as a template to create another malicious e-mail which has an attached worm, or virus. Unfortunately with viruses if you're system is already infected, the disguised infected files and directories could be hidden, or have already re-written the core operating system and sometimes the anti-virus software itself. Thus it's advisable to use an online anti-virus checker (i'll link you to Kaspersky or others - https://www.kaspersky.co.uk/free-virus-scan )* or re-install the Operating system after cleaning (formatting the hard-drive/SSD). As a precaution always use a paid subscription Anti-Virus and Firewall as their database or definitions of viruses, worms etc are updated quicker, and they prevent the attacks or downloads in the first place through warning the user.

i did click the link by accendent which downloading the zip but did not open the file which was inside it (winrar) hope I'm safe ?

Usually an user can download a file (SAVE AS / TO) to the hard drive, without an issue. The problem occurs when you've run the program or opened up the file, whatever the extension (i.e. rar, exe, etc). Always use save as, then right-click the file and run an anti-virus check. If unsure don't open up the file or download in the first place. Don't forget to examine carefully the e-mail addresses on the template as usually the speeling mistaakes, fake addre$ses, give the fraudster away immediately.

REMEMBER a bank, building society will never request your response via an e-mail. If you are worried contact the bank, or institution via the telephone or in person. Also Ebay or Paypal go through their official links (google it), never the clickable link in an e-mail.

*If worried google Kaspersky Online Scan.




Edited By: nemesiz on Apr 07, 2017 07:02: Grammar .
#4
It's not a virus per-se its more spam, that .lnk file you mentioned is a shortcut which'll probably link you to a phising site to hoover up whatever information you put in.

Unfortunately most consumer products can't stop spam coming in, all it'll do would be to warn you. So its most important for yourself to be aware it happens and don't fall for it.
#5
Download and run:
https//free.drweb.com/download+cureit+free/
Just in. Case something else downloaded after clicking link.

Then look here and put your email address in to see if it any details of accounts etc have been stolen:
https//haveibeenpwned.com/
#6
Malwarebytes is a good, free program to remove particularly nasty infections such as ransomware. It has rescued us several times, over the years, when the usual anti virus programs couldn't cope. https://www.malwarebytes.com/ Check it's compatible with your current anti virus system before downloading, of course.
#7
Tbh i'd use something avtest rates highly, use HitmanPro as a second opinion and if you're unsure then use VirusTotal to check any suspect files against all of the AV engines at once.
#8
thanks all, going to do a clean install of windows and run some virus checkers to be safe

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