hi there basically energylinx are refusing to pay cashback this is the reason they gave me
"Thanks for your email
I have searched our system and found that you requested a switch Extra Energy on 30/11/2016 online via the Energylinx Website. However you have now used a cash back site and cannot claim any cash back for this switch."
seems silly I used energylinx for this transfer they confirm the transfer via email so i don't understand why they are saying I have used a cashback I probably used one for a comparison at some point it's not like the cookies haven't tracked or anything they have full proof it's gone through via there site or are they correct assuming I did use a cashback site at some point.