Faulty laptop (4 weeks old) from Very.. What's my rights? - HotUKDeals
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Faulty laptop (4 weeks old) from Very.. What's my rights?

traythegreat Avatar
2y, 5m agoPosted 2 years, 5 months ago
As above..
Wish if never bought from them!
Mouse pad stopped working.
Now when get to log on screen and input password just goes black screen..
What are my rights before I get on the phone to these clowns please?
traythegreat Avatar
2y, 5m agoPosted 2 years, 5 months ago
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(14) Jump to unreadPost an answer
Responses/page:
#1
Sale of Goods Act applies. Within 6 months,the burdon of proof is on the retailer ( not the manufacturer) to prove the item did not have an inherent fault when delivered. After six months, the owns is on the buyer to prove a fault existed.


Call them up and tell them it has broken. Explain how you have been using it according to the manufacturers instructions. Explain your rights and wish to exercise the SOG act.

They are entitled to repair or replace or refund at their expense the item. this could be a collect service, repair and return to you; or a direct exchange for an identical replacement item or a full refund.

Some companies such as PC world/ currys will try and fob you off to the manufacturer but the responsibility is with the retailer / business.

You should not be out of pocket for any costs in the end so keep receipts and agree for them to reimburse any additional direct costs ( pnp but not petrol to the store). Easiest is for them to arrange collection.

They are within their rights to do repair or replace first as an option. Then if it cannot be fixed or you experience the same problem you have justification for a full refund.

They have ( I think) 30 days as a reasonable period to rectify the problem before it becomes excessive and you could argue a refund.

Keep a list of all phone conversations and who you speak to, email records etc.

It also depends if you want to keep the laptop after a repair, or have lost confidence In it. If you want to keep it, you could just deal with the manufacturer directly.
#2
It also depends on how many days since arrival. Some companies have a 28 day Dead on arrival policy whereby they will refund if you have a problem within this timeframe.
#3
Can u boot to recovery? If so try to recover it before you take it in, it could be software related.
Is there a key which disables the touchpad?

Lastly, remove the mains and and battery if its removable, hold the power button for 10 seconds, restore power and boot it up. Does this make any difference?

Edited By: slackrat77 on Jun 19, 2014 16:38
#4
Just checked,they wantyoutocontact the manufacturer. However, you would have underSOG goto them first and say you want repair/replacement and get them to organise it.
#5
Hardly fair to call them clowns before you've even spoken to them - It's not as though they deliberately sold you a faulty item, and they certainly didn't manufacture it!
#6
However, what is the model of he laptop? Some have a mousepad off button in the track pad in a corner by double tapping in quick succession to enable and disable. Also, do you have a plug in mouse you can try?
#7
redcastle
However, what is the model of he laptop? Some have a mousepad off button in the track pad in a corner by double tapping in quick succession to enable and disable. Also, do you have a plug in mouse you can try?

Yep, my HP laptop does that. Quite a few laptops have shortcuts which let you disable the trackpad. Maybe check this first?
#8
I have had this laptop for 33 days in total ( even tough only used it for 19 days) do I HAVE to accept a repair?? Just means a huge inconvenience of having no laptop whilst it goes off and awaiting return?
#9
redcastle
However, what is the model of he laptop? Some have a mousepad off button in the track pad in a corner by double tapping in quick succession to enable and disable. Also, do you have a plug in mouse you can try?

It's a Lenovo g500
#10
Unfortunately yes, you do have to accept it and it is an inconvienence but they will want to fix it first and they are allowed to. Other companies such as amazon just tell you to send it back but at the end of the day, Very are within their rights to do so. They should make reasonable efforts to fix the problem ( within 28-30 days) and if not, then ask for a refund as you think the same laptop may do it again. If you paid on credit card you also have some protection and could speak them about the Consumer Credit Act as they are jointly liable for it.
#11
redcastle
Unfortunately yes, you do have to accept it and it is an inconvienence but they will want to fix it first and they are allowed to. Other companies such as amazon just tell you to send it back but at the end of the day, Very are within their rights to do so. They should make reasonable efforts to fix the problem ( within 28-30 days) and if not, then ask for a refund as you think the same laptop may do it again. If you paid on credit card you also have some protection and could speak them about the Consumer Credit Act as they are jointly liable for it.

Thanks very much for your informative advice. I shall give them the opportunity to repair it .
#12
You are more than welcome hope you manage to get the problem fixed
#13
Anybody please correct me if I'm wrong. If the person accepts a repair, and it then goes wrong am I right you then loose your right to a new one, or refund later on should it go wrong again.
#14
Land it back. I bought a Toshiba from them last year which developed a faulty headphone jack after about two weeks. Has to contact Toshiba directly and arrange for them to collect and test... But once they discovered the fault I got a full refund on my very account

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