A few weeks ago a friend bought an iPhone USB charger from CO-OP for £5. Upon plunging it in, it fried his phone! (SHOCK(pun intended))
He returned it to CO-OP who offered to refund or replace the charger, however he was not overly happy with this as you can imagine as he didn't have a phone to plug it in to! Eventually CO-OP agreed to send the charger off to their supplier and get back to him. Several weeks later he gets an email from their supplier (Poundland) confirming the charger was indeed faulty and agreed to refund and replace the charger as a goodwill! Obviously he was expecting CO-OP or Poundland to offer a more generous amount to replace his phone.
Do 'we' as consumers have any legal rights in this situation? Is it worth taking to Trading Standards, small claims court or do we have no legal rights and its a lesson hard learnt?