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fibre broadband

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where to go for fibre broadband ? does anyone have any suggestions/experience which one is better sky or ee? thanks Read More
ruq3178 Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
where to go for fibre broadband ?
does anyone have any suggestions/experience which one is better sky or ee? thanks
ruq3178 Avatar
6m, 2w agoPosted 6 months, 2 weeks ago
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banned#1
With TalkTalk for the 7 years. Recently upgraded to their fibre medium free for 12 months on a 18months contract. Pay £28 which includes fibre, anytime calls, line rental and their TalkTalk tv box; which is useless.

They have recently upped their cost of line rental in line with other competitors.
#2
Try Uswitch for comparison. I'm on BT fibre and can't complain. Plus their routers for fibre are best.
#3
Virgin Media if you want proper 100/200Mb fibre and not pitiful 38Mb others offer.
#4
you need to find out who supplies in your area then try Uswitch as above or Broadbandchoices.
#5
Bt fibre, got a good deal and the service has been spot on!
#6
ok thanks for reply everyone
in my area virgin media bt ee and sky provide
#7
Get on bt , fantastic, I'm on infinity 2, the best by far, wouldn't touch talk talk, carphone warehouse are rubbish, never used them , but listened to workmates about their customer service .
#8
BT Infinity gives you 76Mb speed for £49.99 a month on 12 month contract.
Virgin Media gives you 200Mb speed for £40.00 a month on 12 month contract.

No brainer.
#9
Like BTs customer service is good. Lol.
#10
Avoid talktalk fibre
#11
Openreach own the line outside and most of the equipment at the exchange. If you want problem resolved swifty then BT -
There all pretty much the same though -
Router wise - sky is the worst
#12
a3lawy
BT Infinity gives you 76Mb speed for £49.99 a month on 12 month contract.
Virgin Media gives you 200Mb speed for £40.00 a month on 12 month contract.

No brainer.


You conveniently forgot to add, BT gives you £125 Reward Card. Which makes it cheaper over Virgin.
#13
a3lawy
Virgin Media if you want proper 100/200Mb fibre and not pitiful 38Mb others offer.
Lol, 38mbps is pitiful? oO its more than enough for the vast majority. Vm wanted £42 per month from me for 70mbps and line rental despite being a 15 year customer.switched to sky and pay £15 all in.

Wish I'd done it years ago.
#14
completely agree through past experience
#15
I was with talk talk for years, from the tiscali days, but the service dropped out daily , mostly in the evenings , and several times each night, to the stage where sometimes you couldn't get back on . Swapped to BT fibre on 1st Nov , and so far not a single drop in service, speeds when checked were as they had promised. We also got a pre paid MasterCard and topcashback of another £90. You also get to use all the BT wifi hotspots for free on your mobile when you are out which may be useful.
#16
No issues with Sky
#17
a3lawy
Virgin Media if you want proper 100/200Mb fibre and not pitiful 38Mb others offer.


I'm presuming this was tongue and cheek :). What is pitiful is the just about 8-9mb fibre broadband line my in laws get in Yorkshire from BT. If they don't pay for the fibre price plan it is about 1.5mb broadband!
#18
I had no problems with Sky (Fast and stable on fibre) but wouldn't reduce offer at end of contract and needed to change contract into ex's name.
So moved to BT, fast in day but suffers at night, with disconnects or buffering.
Plusnet wasn't great either.
Kids use it hard so having poor BB wasn't an option. Might try Virgin when contract up next
#19
No problems with BT, i would say they are the best ISP i have used , always get 52mpbs any time day or night and that's what im paying for, never had any drop outs or connection problems , customer service is dire though but things get resolved better on the BT forums
#20
androidavis
a3lawy
Virgin Media if you want proper 100/200Mb fibre and not pitiful 38Mb others offer.
I'm presuming this was tongue and cheek :). What is pitiful is the just about 8-9mb fibre broadband line my in laws get in Yorkshire from BT. If they don't pay for the fibre price plan it is about 1.5mb broadband!

Distance from the local cabinet is everything as soon as you get 500-600 meters away the potential speed drops away quickly,these super high speeds being mentioned are only possible with Fibre to the house for most it will be fibre to the cabinet with a maximum speed of 80 down and 20 up.
#21
BT have always had the best equipment and speeds for me over a few different properties, but I have fortunately never dealt with a company that has worse customer service than BT.

It is beyond my comprehension that such a large, profitable organisation can still fail at the basics every single time.

They send you "free / discounted" offers through the post and when you contact them they either have no idea what you're talking about - or worse still try and tell you you're not eligible, but you can have something five times the cost.

If you need any technical support you'll be playing operator ping-pong roulette where you'll be passed from clueless agent to agent reading scripts until you get cut-off with no solution.

Sky on the other hand have a truly terrible router, but their customer service is better by a country mile. You also can't get FTTP with Sky Fibre, most ISPs only do FTTC which can be much slower.
#22
gazman090970
androidavis
a3lawy
Virgin Media if you want proper 100/200Mb fibre and not pitiful 38Mb others offer.
I'm presuming this was tongue and cheek :). What is pitiful is the just about 8-9mb fibre broadband line my in laws get in Yorkshire from BT. If they don't pay for the fibre price plan it is about 1.5mb broadband!

Distance from the local cabinet is everything as soon as you get 500-600 meters away the potential speed drops away quickly,these super high speeds being mentioned are only possible with Fibre to the house for most it will be fibre to the cabinet with a maximum speed of 80 down and 20 up.


Yeah, the fibre is in the cabinet, which is 700m away!
#23
Are there any suppliers that don't use traffic management for unlimited fibre?
#24
yozzer
Are there any suppliers that don't use traffic management for unlimited fibre?

BT dont
#25
Avoid Talktalk, like others said the internet drops out regularly. Just a few nights ago it was down for over 2 hours, ended up going to bed instead of waiting any longer. And their customer service is shockingly bad.

BT or Sky are who i've had good experience with, they don't traffic manage. I heard Plusnet is good as well.

I was on BT & Sky's live chat last night and they said their new offers for fibre are happening on Tuesday and Thursday. Can't remember which company is which day though, I think Sky is Tues and BT Thurs.

To answer OP's question, EE apparently stopped their traffic management on unlimited fibre packages, but their other packages do traffic management.

Edited By: PenguinsForAll on Nov 13, 2016 17:43
#26
Avoid talktalk, ive been with them for years. Never had a problem until they switched to fire. Can very rarely get a connection, waiting on an engineer visit which is booked for over 2 weeks away. -void them.
#27
thanks everyone for your reply and feedbacks
#28
much appericiated
#29
and will i lose my line if i go with vergin media? if i change supplier will i have to pay for new line
#30
virgin*
#31
PenguinsForAll
. I heard Plusnet is good as well.
.


They use traffic management
#32
deanos
PenguinsForAll
. I heard Plusnet is good as well.
.
They use traffic management

Aha didn't realise.

I was having a look at Vodafone internet, seems quite good and no traffic management.
#33
moneybag
BT have always had the best equipment and speeds for me over a few different properties, but I have fortunately never dealt with a company that has worse customer service than BT.
It is beyond my comprehension that such a large, profitable organisation can still fail at the basics every single time.
They send you "free / discounted" offers through the post and when you contact them they either have no idea what you're talking about - or worse still try and tell you you're not eligible, but you can have something five times the cost.
If you need any technical support you'll be playing operator ping-pong roulette where you'll be passed from clueless agent to agent reading scripts until you get cut-off with no solution.
Sky on the other hand have a truly terrible router, but their customer service is better by a country mile. You also can't get FTTP with Sky Fibre, most ISPs only do FTTC which can be much slower.

Had a similar issue with BT, sent me an offer through the post offering a free smart hub 6 if I renew my contract for 12 months (based on my current line rental/BB rates as at X date - basically a week earlier). Called up to take this as I had spoke to them the previous day and been offered a rate slightly higher than I was currently on (but was the best I was getting quoted), and was told the free router was only if you pay full price for line rental/broadband...

I raised a complaint, was contacted by a complaints manger a few days later, sent an email with the promo letter on it and it was processed. The complaint manager actually said "I don't know why they didn't just action this for you over the phone". Bit of a pain but got there in the end.

With regards to the actual broadband, been on 38mb, now upped to 52mb (my max on the line is ~55mb) and always get a solid 50mb no matter the time of day, and never experienced any dropouts etc over the last 18 months I have had it. Would certainly recommend BT overall, the use of my BB is 99% of the time versus the 1% I need to speak to customer services, so would rather base my decision on the 99% usage. Also worth noting BT sport is cheap with BT if that is of interest.

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