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FORD KA PROBLEMS AND ADVICE PLEASEEEEEEEEE!

marko4ever24 Avatar
8y, 6m agoPosted 8 years, 6 months ago
Hi guys really need your help. Ive had my ford Ka for just over 3 years and there is bad rust on the back of the car. As soon as I noticed this I informed the garage where I bought it from but I have longstanding problems with them and have caught them out lying before and been involved with their head office to get money back so was suspicious when they said I didnt tell them quick enough about the rust so Ford wont cover

I was suspicious that they had even sent the photos of the rust and if this had been done properly (a secretary took the photos!) and so wrote to Ford to appeal and I took it to a different Ford garage. The guy was confident that this is a common fault (rust on back window wiper) and even though I had lost my log book Ford would repair it and if I had my log book would replace the whole panel. Just to let you know I have never missed a service and noticed the rust around 2 months after my last service it was never picked up in that service and never has been before.

Now Ford are trying to get rid of me by saying it was neglect and I am yet to know how they can say that. Also the dealership who I have had problems with appears to be refusing to confirm I have had it regularly serviced what can I do? If they didnt pick it up and Ive had it regularly service surely it is neglect on their part then!

Does anyone know the email/address of the chief executive in Ford as the normal customer address on their website is useless and is there any government body I can complain to get this resolved.

Has anybody had experience like this before surely rust is rust how can it be neglect?

Help!!!!!!!!
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marko4ever24 Avatar
8y, 6m agoPosted 8 years, 6 months ago
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#1
good luck mate. havin problems with my KA too.

mate of mines KA just failed its MOT on account of rust :/
#2
It's a Ford, it's meant to have rust. Don't really see what servicing has to do with rust around a rear wiper though as servicing doesn't have anything to do with bodywork. How old is this car anyway?

Edit: http://www.ford.co.uk/ns7/legal/faqs/warranty_faqs/-/-/3/670485

You may be able to get it fixed under the paint warranty, depending on the age. I take it you have the old service sheets for proof?
#3
Modern cars don't usually have much rust, so it sounds like Ford have a problem!!!!!

You could have a look here for advice:
http://www.consumerdirect.gov.uk/
and there is always Trading Standards:
http://www.howtocomplain.com/info/tradingstandards.shtml

Lots of Chief's named here:
http://uk.reuters.com/business/quotes/companyOfficers?symbol=F.N
#4
It depends how visible the rust is, where the origin is, (is it underneath behind the wiper or surface rust)

Is the rubber seal perished where the wiper motor comes through tailgate?

Neglect is only if the seal has perished and the rust has come from underneath they will just say you should have checked your seals.

If you have had genuine Ford services they should have service records, losing your Stamped book won't help its as good as your reciept.

Tricky one, sounds like its just gonna be a case of persistant letters, emails and phone calls.

You could always try the BBCs watchdog homepage for different contacts or advice.


Failing that get a quick fix and sell it.....

You know what they say FORD stands for

F***ed On Rainy Days, Fix Or Repair Daily
#5
Celticsun
You know what they say FORD stands for

F***ed On Rainy Days


I think you'll find that's Vauxhalls :lol: ;-)
#6
Shengis
I think you'll find that's Vauxhalls :lol: ;-)


And Renaults and Rovers........... :roll:
#7
Rust is NATURE.
#8
tony_s1
And Renaults and Rovers........... :roll:


Well I don't know about that one. All I remember is the amount of vauxhall owning friends who couldn't go out in the rain :lol: I remember one bloke, he got to within 50 feet of work and it started to rain. Had to push the car the rest of the way (cavalier):?
#9
Don't forget FIATs

Fix It Again Tomorrow
#10
Shengis
Well I don't know about that one. All I remember is the amount of vauxhall owning friends who couldn't go out in the rain :lol: I remember one bloke, he got to within 50 feet of work and it started to rain. Had to push the car the rest of the way (cavalier):?


Had a Renault 5 more years ago than I care to remember which used to stop every time it poured down. I would wait until the downpour stopped, give it another 10 minutes and away it went again. Didn't have that one for long. ;-)

Fords tend not to like starting in the rain as I recall though OK once you get them going. Then there was my Alfasud................
#11
tony_s1
Fords tend not to like starting in the rain as I recall though OK once you get them going. Then there was my Alfasud................


I've never had that problem with any of mine but the wife's is a ******* when it's wet I have to admit. Half the time the ignition relay just turns into a machine gun sound effect machine :lol: Never have worked out why (not that i've really tried, not my car after all...:lol:). Probably a leak somewhere dripping on the fusebox....
#12
Shengis
I've never had that problem with any of mine but the wife's is a ******* when it's wet I have to admit. Half the time the ignition relay just turns into a machine gun sound effect machine :lol: Never have worked out why (not that i've really tried, not my car after all...:lol:). Probably a leak somewhere dripping on the fusebox....


My first ever car was a Hillman Imp. Whenever there were passengers in the back, the front wheels used to lose contact with the road above about 60 mph. Only redeeming feature was that you could only get it to go that fast downhill with the wind behind you.

And that was far from being the worst car I've ever owned. :roll:
#13
Celticsun
Don't forget FIATs

Fix It Again Tomorrow


Fix It Again Tony = FIAT

Celticsun
It depends how visible the rust is, where the origin is, (is it underneath behind the wiper or surface rust)

Is the rubber seal perished where the wiper motor comes through tailgate?

Neglect is only if the seal has perished and the rust has come from underneath they will just say you should have checked your seals.

If you have had genuine Ford services they should have service records, losing your Stamped book won't help its as good as your reciept.

Tricky one, sounds like its just gonna be a case of persistant letters, emails and phone calls.

You could always try the BBCs watchdog homepage for different contacts or advice.


Failing that get a quick fix and sell it.....

You know what they say FORD stands for

F***ed On Rainy Days, Fix Or Repair Daily


Fix Or Repair Daily = FORD
Lots Of Trouble. Usually Serious = LOTUS
#14
tony_s1
My first ever car was a Hillman Imp. Whenever there were passengers in the back, the front wheels used to lose contact with the road above about 60 mph. Only redeeming feature was that you could only get it to go that fast downhill with the wind behind you.

And that was far from being the worst car I've ever owned. :roll:


You obviously never enjoyed the Legend that was ALLEGRO :oops:
#15
Anyhoo... Question to the OP. Have you got a photo of the offending rust patch?
#16
Shengis;2251887
Anyhoo... Question to the OP. Have you got a photo of the offending rust patch?


i can take one how do i post it here?
#17
kyalion
You obviously never enjoyed the Legend that was ALLEGRO :oops:


No. But I learned to drive in an Austin 1300. If you mastered that, you could drive absolutely anything!

And I had some experience with an Austin Embarrasser (Ambassador :whistling: )
#18
Better get back to the OP's problem. I believe that both Ford and most of their main dealers have a dismal reputation for customer care. So, unless you can produce evidence of the regular servicing and, particularly, that any necessary body inspections have been done, you may be fighting a losing battle.

How old is car? If more than six years then you'll probably get nowhere with Ford. You could try taking action against the servicing garage if their negligence has led to rust forming.

Your best course of action may be to take the car to an independent body repairers for an estimate of repair costs. They might also offer an opinion on how the rust formed. You'll then have to decide whether to take on the dealer and/or Ford (probably in Small Claims Court - or at least threaten them with that) or pay out yourself. If rust damage is not too serious, you may be looking at a bill of a couple of hundred pounds. You could ask your dealer whether he is either prepared to do repair himself or pay your costs. If you get no response within a reasonable time, you may need to take Court action.

If you're either a member of the AA or RAC or belong to a union which offers legal support, you may be able to get some help there but otherwise search on Google for Small Claims Court advice. Best of luck!
#19
marko4ever24
i can take one how do i post it here?


Upload it to imageshack or whatever and post the link up:thumbsup:
#20
kyalion
You obviously never enjoyed the Legend that was ALLEGRO :oops:



LOL You mean the 'All-agro'
#21
If you paid for your services with a card then the payment will show up on your bank/credit card statement, that should then allow you to tell them exactly when it was serviced, and this should help them to find your service records, and provide you with some proof that the services were indeed carried out by them.
#22
Mike73;2257631
If you paid for your services with a card then the payment will show up on your bank/credit card statement, that should then allow you to tell them exactly when it was serviced, and this should help them to find your service records, and provide you with some proof that the services were indeed carried out by them.


the problem was its free servicing for life a deal i got!

anybody got the email addy of executive office at ford?
#23
i have a ford ka...been lost of trouble lately and it too has a bit of rust around the rear wipper!
#24
palspal;2250713
Modern cars don't usually have much rust, so it sounds like Ford have a problem!!!!!

You could have a look here for advice:
http://www.consumerdirect.gov.uk/
and there is always Trading Standards:
http://www.howtocomplain.com/info/tradingstandards.shtml

Lots of Chief's named here:
http://uk.reuters.com/business/quotes/companyOfficers?symbol=F.N



whoppeee guys i have found this for ford
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Eagle Way
Warley
Brentwood
Essex
CM13 3BWTel: 01277 253000
Fax: 01277 211445
anybody know if its up to date got it from here
http://www.cbidirectory.co.uk/search/company_search.php?Keywords=ford&Submit=Search
#25
marko4ever24;2269946
whoppeee guys i have found this for ford
The Ford Motor Co Limited
Mr Roelant De Waard (Chairman & Managing Director)
Eagle Way
Warley
Brentwood
Essex
CM13 3BWTel: 01277 253000
Fax: 01277 211445
anybody know if its up to date got it from here
http://www.cbidirectory.co.uk/search/company_search.php?Keywords=ford&Submit=Search


and watchdog!!

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml

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