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forgot ebay reference number

£0.00 @ eBay
so I'm enrolled in the global shipping programme but I have no idea how it works. I sell a ps4 to something like reference #xxxxxxxxxxxxx to unit 1 langham park and the post code. i use collect+ to se… Read More
tomhood98 Avatar
7m, 5d agoPosted 7 months, 5 days ago
so I'm enrolled in the global shipping programme but I have no idea how it works. I sell a ps4 to something like reference #xxxxxxxxxxxxx to unit 1 langham park and the post code. i use collect+ to send the ps4. I enter the postcode and the only address on this road was the unit 1 warehouse. I select it and print out the label, not thinking of the reference. I thought it was just going to some business in the UK, the reference eluded me. now I find out the reference was needed for them to send it abroad. the ebayer I sold it to asked me where his parcel was. I send him a pic of the receipt and the tracking said it had arrived. what do I do? sorry for bothering you guys but I don't really want to be £219 out of pocket. thank you everyone, I'd never forget your help

one more thing, collect+ required my address to send so could they send it back under extreme circumstances?
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tomhood98 Avatar
7m, 5d agoPosted 7 months, 5 days ago
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Responses/page:
#1
Ebay have a callback service - contact them to get this resolved.
#2
So your looking for your item number?
#3
I see, it will probably be returned but take a while.

They obviously haven't forward the parcel to the buyer because there was no reference number.

Give eBay a call and see what they say.


Edited By: joshp on Sep 22, 2016 23:01
#4
RiverDragon8
So your looking for your item number?


no, I just want to know if my parcel will get to the buyer
#5
joshp
I see, it will probably be returned but take a while.

They obviously haven't forward the parcel to the buyer because there was no reference number.

Give eBay a call and see what they say.



according to collect+, it was delivered to unit 1 langham park. it was delivered to the warehouse, not a specific part that the reference would have indicated.
#6
tomhood98
RiverDragon8
So your looking for your item number?
no, I just want to know if my parcel will get to the buyer

No, the reference number is most likely used for them to get the buyers actual address therefore they can forward the item to them. So it has arrived but they won't know what to do with the parcel hence why they will either return or try to get in contact with you providing the parcel has the senders address on.
#7
It should all be automatic... if you printed the label via ebay then the rest is up to them. You don't need to enter any specific data. Ebay usually sent you an email when they have received it & forwarded it on. You cannot track it past the point it reaches the shipping centre. It could well be that it has not yet arrived. Best thing is to call ebay support. As long as you have proof of sending then I believe you are fully covered. Be polite but don't stress about it, the buyer is most likely just being impatient.

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