Please can I ask for some advice.
I recently bought an item from amazon.
It turned out to be faulty so I emailed them to get a replacement. They emailed back saying that they couldn't send a direct replacement as I bought it from a merchant Fulfilled By Amazon.
They said I would need to return it before they could send a refund. I could then reorder it via the link they sent.
So I did as they said. Returned the item. They have received it and now issued a refund.
I have now clicked on the link to re-order.
Fantastic! The product has now gone up in price.
So not only have I bought a faulty product which was a birthday present. I now have to pay more money to replace it.
Surely this can't be correct. Surely they should let me purchase a replacement at the same price.
Has anyone else had this problem?