Fuming At 02 - Warning! - HotUKDeals
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Fuming At 02 - Warning!

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I have had an O2 online contract for six years. I pay £20 pcm for 500 minutes and 500 texts. Anyway, my yearly upgrade is due so I called them looking for a N95/w880i or a free ipod (as I have seen s…
Nicky1107 Avatar
9y, 10m agoPosted 9 years, 10 months ago
I have had an O2 online contract for six years. I pay £20 pcm for 500 minutes and 500 texts.
Anyway, my yearly upgrade is due so I called them looking for a N95/w880i or a free ipod (as I have seen similar deals) but knew I would have to pay SOME towards the handset.
Now, the woman turns around and goes "Oh, we can't offer you that deal anymore anyway. From next week it will go up to £35 a month!"
I have had that deal for years and they have never queried it. Now suddenly, I can't get it because, she said, it's not viable!!
Anyone any suggestions on what to do next, new tariffs or deals I could look at?
Nicky1107 Avatar
9y, 10m agoPosted 9 years, 10 months ago
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Responses/page:
#1
Ask to speak to customer retentions because you are thinking of leaving.
They can usually get you a much better deal to keep you as a customer.
#2
from what i read in the paper yesterday, o2 will be giving cash rewards instead of handset upgrades. not sure if its a reward for not taking the new phone or if it completely replaces it.
#3
They offer you £100 credit on your bills or a new handset. So its better to get a new handset and sell it ;) I've just renewed my contract and got the Samsung D900 Chrome which is selling for £130 or so on eBay.
#4
02 Customer retention number is: 08000 288151
#5
Well as far as im aware it is actually against the law to breach their contract with you in your case theyy are not allowed to change your contract unless you agree to it. the only thing which might be in there favour to change the contract could be that your renewing yours which could mean your changing the old contract, If i was you and you wanted to keep your tarriff then just buy a handset on its own and keep existing conract
#6
I had the same issue with O2, was on 500mins/400 txts for £15p/m and apparently they would no longer be able to offer these deals, was told that the max they can offer in discounted tariffs now is £10 off, which is why they offered me 500mins/500 txts for £25, after a right palava I have now left to go to Three
#7
shanecr
from what i read in the paper yesterday, o2 will be giving cash rewards instead of handset upgrades. not sure if its a reward for not taking the new phone or if it completely replaces it.


Yes...

When I agreed to stay with O2 for another year, they credited £100 to my account. 400 x-net off-peak minutes for 12 months @ £8.33 / month. Essentially, I'll pay no line rental as long as I stay within my allowance :)

This scheme is to encourage retaining the old handset, I think.
#8
dastley
Well as far as im aware it is actually against the law to breach their contract with you in your case theyy are not allowed to change your contract unless you agree to it. the only thing which might be in there favour to change the contract could be that your renewing yours which could mean your changing the old contract, If i was you and you wanted to keep your tarriff then just buy a handset on its own and keep existing conract


Since he's ending one contract and about to begin another, any claims of "contract breaching" wouldn't hold any sway at all.

Phone them up, don't mention the word "Retentions" though as then they'll know you know their tricks. Just say you're thinking of leaving and see what they offer.

Here's a wee funny story though! DON'T make up some silly offer and try and use that. I had a mate who once tried to leave O2 by saying he had seen a 500 mins, 500 texts with Orange deal for £12.99 a month, all the O2 person had to do was quickly check and see if Orange were offering that, which of course they weren't.

The O2 person then said: "oh well, we can't beat that. Thanks for being an O2 customer", totally calling my mate's bluff and leaving him spluttering like an idiot on the phone to try and get their Retentions department to offer him something!
#9
Wait til Friday, the new tariffs are coming out then - a lot better.........

You can get £100 if you sign a new contract, but it's better to upgrade your handset as you'd get more for this on Ebay anyway for a decent one :D

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