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Garage replaced parts - but car still broken. Should I expect to pay in full?

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I took a Vauxhall Zafira to a main Vauxhall dealership under RAC tow because it went into Engine Protection mode and wouldn't go faster than about 10 miles per hour. They identified the problem as …
Firefly1 Avatar
6m, 4d agoPosted 6 months, 4 days ago
I took a Vauxhall Zafira to a main Vauxhall dealership under RAC tow because it went into Engine Protection mode and wouldn't go faster than about 10 miles per hour.

They identified the problem as with the Swirl Flaps and a Fuel Sensor and said the parts and labour will total around £1000-£1200. The car is worth far less (190k miles on the clock) but I need a car and decided to get it fixed for now and start looking for a replacement car.

Anyway since last Thursday, they have just today managed to acquire a entire new swirl flap and fitted it. They called - the car is still broken and in engine protection mode.

They aren't sure what is wrong with it but "it appears to be a fuel pressure issue".

They have fitted the swirl flap of course - but by their own admission - the car is still broken and cannot be driven.

Should I be expected to pay in full for the work already carried out for which we are talking over a thousand pounds when they didn't actually fix what was broken?

As, presuming they go ahead to fix the actual problem, we could be talking about the bill doubling to over £2,000 for a car with a scrap value of perhaps £150. If I knew it could cost that amount, I would have given serious consideration to investing in a new car. On the other hand if the final problem ends up being a £50 sensor issue, they've managed to turn it into a four figure sum.
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Firefly1 Avatar
6m, 4d agoPosted 6 months, 4 days ago
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Firefly1
paul123edwards
Z22YH swirl flaps are less than £200 so not sure where the original £1200 bill comes from (they do look to be a pain to change but they will have done many before). Maybe they changed the whole inlet manifold. It sounds like the dealer has still made a healthy profit from this.
They did indeed change the whole inlet manifold - whether that was needed or not, I can't be sure. Should presumably get a full itemised bill tomorrow but no doubt incredibly hard to interpret as labour will not be shown - and 25% vauxhall service card discount which will have already been applied.
shauneco
Would of made more sense to have a replacement lower mileage engine fitted than swirl flaps at that cost :(.
As for £500 for brakes, that's a joke right?.
You've been had, Could of bought another Zafira with lower mileage for that matter :(.
Agreed but done now :( Again, they said all the parts of the brakes front and rear need replacing - not just the pads. Large amounts of corrosion. It's a top spec Zafira that we've had since maybe 30,000 miles and is only 9 years old and we have treated it well; mainly motorway miles. At least I know ours is motorway miles / treated well than a £1500 second hand one.
On the other hand, it did nearly get a family member injured in a crash as it went into engine protection mode on a (huge) motorway roundabout, was incredibly scary for them.
Anyway they are going to replace the fuel pump tomorrow as that is now "definitely it". So if that doesn't fix the whole problem or it breaks down on the way home, it will be heated debate :)
My family member was told "The swirl flap was a separate issue", which I could certainly interpret as not needed being replaced at all.

They maybe telling the truth regarding swirl flaps, You may of not noticed as not all things trigger the engine management light. Swirl flaps common failures more so on diesels, maybe the extra vibration of a diesel engine might wear them faster than on a petrol.

Swirl flaps on my 2.0L petrol engine were very common failures, They used to randomly disintegrate sending them through the inlet manifold, goodbye engine. !.

I understand sentiment kind of comes into play, I think lots of us have been in similar situations.

Goodluck I hope you get another 100K out of it, At least it'll not need swirl flaps anytime soon.!.

All Responses

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Responses/page:
#1
you'd expect vauxhall mechanics to have seen this kind of problem lots of time especially dealing with there own make of vehicle. Surely they must be able to pinpoint a problem.
#2
wolfy001
you'd expect vauxhall mechanics to have seen this kind of problem lots of time especially dealing with there own make of vehicle. Surely they must be able to pinpoint a problem.

The same car went into Engine Protection mode about 3 years ago and it took me 1 week and several bills to identify the issue (Also a 4 figure sum that time). It was eventually pinpointed to a sensor error (Mass Air Flow Sensor).
It took them to replace so many parts until they got there.

I told them that last Thursday (when I turned up at the garage with the RAC) and they just said "There's a thousand reasons why the car can go into that mode - we'll plug it into our diagnostic machine" and basically laughed it off. So I will be furious if it turns out to be the same problem when I told them how much difficulty they had last time :( And that part is cheap.

They, of course, only deal in Vauxhall's so yes - you would expect them to be able to get it right.

I realise how much it sounds like they are taking me for a ride :p

Edited By: Firefly1 on Aug 17, 2016 17:36
#3
I would just tell I am not paying.

If they fuss about it then just let them keep the car. That way by your own admission you only lose £150.



Edited By: YouDontWantToKnow on Aug 17, 2016 17:41
#4
YouDontWantToKnow
I would just tell I am not paying.
I they fuss about it then just let them keep the car. That way by your own admission you only lose £150.

It's worth £100-£150 if it was actually working. They'd get about £30-£50 I imagine.

Our household have bought at least 4 pre-reg or used Vauxhalls from these people outright in the past so it's not like we don't know them. Others in the family are definitely thinking of not going back to this branch for future purchases / current servicing. We only use them for servicing as worried about taking cars to non-vauxhall dealerships purely as you expect a main dealership to certainly know what they are doing (And, from our point of view, we don't want to take home an unsafe car even if that is probably a misguided view admittedly :) )

Edited By: Firefly1 on Aug 17, 2016 17:45
#5
Mazda did exactly the same said something about an injector learn but then said it may well have other issues.
Modern Diesels are notoriously difficult to diagnose
Yes they are taking you for a ride and I would not pay them a penny and get legal advice /talk to trading standards and their head office about writing off the labour costs at least
Then sell car - you've done well to get 190K out of the damned thing!!!
#6
YouDontWantToKnow
I would just tell I am not paying.
I they fuss about it then just let them keep the car. That way by your own admission you only lose £150.
Perfect solution. Either that or if you would still like to keep it, tell them your not paying as they told you it would cost £1200 to fix the car, not £1200 to buy and change parts that didn't need changing. Explain you are still happy to pay the £1200 pounds but expect the car to be fixed so they need to fix the problem at no additional cost.
As said though it could just be a £50 sensor and if that's the case you shouldn't be paying the 1.2k at all..
#7
sowotsdis
Mazda did exactly the same said something about an injector learn but then said it may well have other issues.
Modern Diesels are notoriously difficult to diagnose
Yes they are taking you for a ride and I would not pay them a penny and get legal advice /talk to trading standards and their head office about writing off the labour costs at least
Then sell car - you've done well to get 190K out of the damned thing!!!

It's actually a 2.2l petrol. I know Diesels have a reputation for this and most internet sites mention diesels on this issue of swirl flaps :)

Edited By: Firefly1 on Aug 17, 2016 17:46
#8
Firefly1
YouDontWantToKnow
I would just tell I am not paying.
I they fuss about it then just let them keep the car. That way by your own admission you only lose £150.
It's worth £100-£150 if it was actually working. They'd get about £30-£50 I imagine

Even better then.
#9
YouDontWantToKnow
Firefly1
YouDontWantToKnow
I would just tell I am not paying.
I they fuss about it then just let them keep the car. That way by your own admission you only lose £150.
It's worth £100-£150 if it was actually working. They'd get about £30-£50 I imagine
Even better then.

Well whilst I was writing this, the garage just phoned and family member just agreed a final price of £1800 but including front and rear brakes replacement (apparently £500 for those - they were creaky to be fair so did need doing).

They said it needs a New Fuel Pump (my family member thinks :( ) and they have waved all labour on everything.

Swirl flaps "were another issue".

:| Just upset family by saying we were ripped off but they wanted it fixed.

Edited By: Firefly1 on Aug 17, 2016 17:59
#10
Firefly1
YouDontWantToKnow
Firefly1
YouDontWantToKnow
I would just tell I am not paying.
I they fuss about it then just let them keep the car. That way by your own admission you only lose £150.
It's worth £100-£150 if it was actually working. They'd get about £30-£50 I imagine
Even better then.
Well whilst I was writing this, the garage just phoned and family member just agreed a final price of £1800 but including front and rear brakes replacement (apparently £500 for those - they were creaky to be fair so did need doing).
They said it needs a New Fuel Pump (my family member thinks :( ) and they have waved all labour on everything.
Swirl flaps "were another issue".:| Just upset family by saying we were ripped off but they wanted it fixed.

Nobody likes being told they've been ripped off especially when they know deep down that they have. So don't take it too heart to much. It's done now.

It's true though, add another two thousand pound on top of the repair cost and you're in good used car territory.

But it's life, sometimes it's better the devil (or car) that you know and people see its less hassle to fix it. Just got to suck it up and move on.

I'd avoid main dealers personally if the car has no resell value, they never seem to know the car any better than garages, and they seem to rip you off even more than "dodgy garages".
#11
Firefly1
YouDontWantToKnow
I would just tell I am not paying.
I they fuss about it then just let them keep the car. That way by your own admission you only lose £150.
It's worth £100-£150 if it was actually working. They'd get about £30-£50 I imagine.
Our household have bought at least 4 pre-reg or used Vauxhalls from these people outright in the past so it's not like we don't know them. Others in the family are definitely thinking of not going back to this branch for future purchases / current servicing. We only use them for servicing as worried about taking cars to non-vauxhall dealerships purely as you expect a main dealership to certainly know what they are doing (And, from our point of view, we don't want to take home an unsafe car even if that is probably a misguided view admittedly :) )

I am surprised no one has mentioned this but why on earth did you agree to a repair which would cost over £1,000 for car which has the value of £100-£150.

You said you needed a car and starting looking for a replacement. You could have found a replacement very quickly and even if you paid £500 over its value you'd still be doing yourself a favor!

Anyhow, going back to the question I'd definitely be refusing to pay as you would expect them to know or atleast give you some warning that they are uncertain if it would resolve the issue, by the sounds of it they stated it was definitely that at fault.
#12
Would of made more sense to have a replacement lower mileage engine fitted than swirl flaps at that cost :(.

As for £500 for brakes, that's a joke right?.

You've been had, Could of bought another Zafira with lower mileage for that matter :(.
#13
you could charge them for practicing on your car....joking aside could they not just put the old parts back on and charge a bit of labour? If it was me I would ask if they knew of a decent garage also spare them to death on Twitter until something was done. It happened to me 20 years ago where they chaged coolant sensor and it aS still the same fault, I asked for the old one back which they could not supply got my money back and took car elsewhere.
#14
Z22YH swirl flaps are less than £200 so not sure where the original £1200 bill comes from (they do look to be a pain to change but they will have done many before). Maybe they changed the whole inlet manifold. It sounds like the dealer has still made a healthy profit from this.
#15
sounds like a sensor. that'll be £700 please op. how you paying?
#16
paul123edwards
Z22YH swirl flaps are less than £200 so not sure where the original £1200 bill comes from (they do look to be a pain to change but they will have done many before). Maybe they changed the whole inlet manifold. It sounds like the dealer has still made a healthy profit from this.

They did indeed change the whole inlet manifold - whether that was needed or not, I can't be sure. Should presumably get a full itemised bill tomorrow but no doubt incredibly hard to interpret as labour will not be shown - and 25% vauxhall service card discount which will have already been applied.

shauneco
Would of made more sense to have a replacement lower mileage engine fitted than swirl flaps at that cost :(.
As for £500 for brakes, that's a joke right?.
You've been had, Could of bought another Zafira with lower mileage for that matter :(.

Agreed but done now :( Again, they said "all the parts of the brakes" front and rear need replacing - not just the pads. Large amounts of corrosion. It's a top spec Zafira that we've had since maybe 30,000 miles and is only 9 years old and we have treated it well; mainly motorway miles. At least I know ours is motorway miles / treated well than a £1500 second hand one.

On the other hand, it did nearly get a family member injured in a crash as it went into engine protection mode on a (huge) motorway roundabout, was incredibly scary for them.


Anyway they are going to replace the fuel pump tomorrow as that is now "definitely it". So if that doesn't fix the whole problem or it breaks down on the way home, it will be heated debate :)

My family member was told "The swirl flap was a separate issue", which I could certainly interpret as not needed being replaced at all.

Edited By: Firefly1 on Aug 17, 2016 21:11: .
#17
can you please ask them to give the fault codes we can try and help
#18
Firefly1
paul123edwards
Z22YH swirl flaps are less than £200 so not sure where the original £1200 bill comes from (they do look to be a pain to change but they will have done many before). Maybe they changed the whole inlet manifold. It sounds like the dealer has still made a healthy profit from this.
They did indeed change the whole inlet manifold - whether that was needed or not, I can't be sure. Should presumably get a full itemised bill tomorrow but no doubt incredibly hard to interpret as labour will not be shown - and 25% vauxhall service card discount which will have already been applied.
shauneco
Would of made more sense to have a replacement lower mileage engine fitted than swirl flaps at that cost :(.
As for £500 for brakes, that's a joke right?.
You've been had, Could of bought another Zafira with lower mileage for that matter :(.
Agreed but done now :( Again, they said all the parts of the brakes front and rear need replacing - not just the pads. Large amounts of corrosion. It's a top spec Zafira that we've had since maybe 30,000 miles and is only 9 years old and we have treated it well; mainly motorway miles. At least I know ours is motorway miles / treated well than a £1500 second hand one.
On the other hand, it did nearly get a family member injured in a crash as it went into engine protection mode on a (huge) motorway roundabout, was incredibly scary for them.
Anyway they are going to replace the fuel pump tomorrow as that is now "definitely it". So if that doesn't fix the whole problem or it breaks down on the way home, it will be heated debate :)
My family member was told "The swirl flap was a separate issue", which I could certainly interpret as not needed being replaced at all.

They maybe telling the truth regarding swirl flaps, You may of not noticed as not all things trigger the engine management light. Swirl flaps common failures more so on diesels, maybe the extra vibration of a diesel engine might wear them faster than on a petrol.

Swirl flaps on my 2.0L petrol engine were very common failures, They used to randomly disintegrate sending them through the inlet manifold, goodbye engine. !.

I understand sentiment kind of comes into play, I think lots of us have been in similar situations.

Goodluck I hope you get another 100K out of it, At least it'll not need swirl flaps anytime soon.!.

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