Have amazon stopped refunding the difference on recently bought items that reduce in price shortlly afterwards? - HotUKDeals
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Have amazon stopped refunding the difference on recently bought items that reduce in price shortlly afterwards?

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They used to refund the difference all the time, but this time they have point blank refused, on multiple occasions. They suggest you can return the item and re-buy it, however that means having to pa… Read More
RyanBest Avatar
1w, 5d agoPosted 1 week, 5 days ago
They used to refund the difference all the time, but this time they have point blank refused, on multiple occasions. They suggest you can return the item and re-buy it, however that means having to pay for 2 items, albeit jsut for a few days or week. Plus the waiting.

So it's much more convenient for everyone to if they just paid the difference, since they would be paying for the return and the new postage.
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RyanBest Avatar
1w, 5d agoPosted 1 week, 5 days ago
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#1
Ah, but you are hesitating! So will many others. It's a numbers game as far as they are concerned (all businesses really). Most people will not see saving a couple of pounds worth the hassle of returning and repurchasing. The number of customers they have and the constant flux of prices means they will save millions.
Annoying, but I'm surprised it went on for so long.
#2
This happened to me, price of tv dropped £50 overnight so i cancelled and reordered in the morning because they refused to price match, luckily before it was dispatched. That tv then arrived smashed so it had to be sent back. Then i finally got my tv 3 days after ordering.
#3
Agreed with first post. Surprised they did it in the first place. I used to get an automatic 1p refund all the time which must have cost them more in processing and very unlikely I would have noticed. They were under no obligation to price match and will rely on most people not bothering to check or return.
#4
They don't have a policy for this and will depend on who you speak to at Amazon will depend if you are lucky to get it. I bought a drill that they reduced by £40, asked for the difference but no, I had to order new and return.
#5
I bought a graphics tablet and it was reduced overnight - The guy I spoke to on the chat said it depended as (in my case) it was a seller promotion and nothing to do with Amazon, even though the product was fulfilled by Amazon.

I had to order a second item, they both got delivered on the same day and I just returned one using their return label (which is pretty easy). I then got refunded minus the shipping a few days later because the reason for return did not cover shipping in the T&C's which I then had to spend time querying becuase on the orignal chat they said they would cover it. I was fully refunded including the shipping but I'm not sure it was worth all the hassle in the end. Maybe worth it for bigger items.
#6
To answer the question asked....yes, ages ago.
#7
I've contacted them last year about trying to get a refund on the difference and they advised me to return the goods and buy it again.
Seems like a silly policy as there's a cost to returning items regardless of who foots the bill.
#8
I got a Netatmo thermostat which reduced by £10 a few days later. I contacted them and they refused to refund the difference. I could have ordered another and returned the original one, but it was already installed and couldnt be bothered to go through the lengthy process. Amazon then gave me a £5 gift voucher as a gesture of good will, so better than nothing.
#9
d84rk_knight
I got a Netatmo thermostat which reduced by £10 a few days later. I contacted them and they refused to refund the difference. I could have ordered another and returned the original one, but it was already installed and couldnt be bothered to go through the lengthy process. Amazon then gave me a £5 gift voucher as a gesture of good will, so better than nothing.

You wouldnt return the original installed one, just the new one under the old order number.
#10
mrty
Ah, but you are hesitating! So will many others. It's a numbers game as far as they are concerned (all businesses really). Most people will not see saving a couple of pounds worth the hassle of returning and repurchasing. The number of customers they have and the constant flux of prices means they will save millions. Annoying, but I'm surprised it went on for so long.

It may save them money, but may lose them money in other ways too, for example those who do return it(maybe offset by thsoe who don't, but i would think returning is more expensive then refunding the difference, so even fi there are fewer doing it, it will impact more). Maybe more long term, they will lose consumer confidence. If i want to buy something, first stop is amazon, because it's been brilliant with everything, but now they're not "brilliant" at "everything".

So maybe next time i won't be willing to buy anything from them until i know an item is the cheapest it's going to be, incase of it dropping price after a few days you bought from them. (devil)
#11
I've had them refund as a gift card several times before rather than the faff of sending back, don't know if it's a one off because im constantly on he site (I spend around £1k a month on average, albeit stuff for work, also have prime, several echos, prime music unlimited, audible etc and been a member since the beginning)

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