have i been scammed by a garage? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HotUKDeals, you accept our cookie and privacy policy.
Get the HotUKDeals app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

have i been scammed by a garage?

£0.00 @
So I think I have been victim of a dodgy garage and after advice. So I have had my car 3 years now and it has just failed its mot. It's a w reg beetle and had some issues from the day I got it but t… Read More
farmlama Avatar
3w, 1d agoPosted 3 weeks, 1 day ago
So I think I have been victim of a dodgy garage and after advice.

So I have had my car 3 years now and it has just failed its mot.

It's a w reg beetle and had some issues from the day I got it but they are minor and no effect. One of the issues is that the air bag light is on constantly (loose wire issue we believe) and another is that the central brake light isn't connected.

In 2015 I took it to the garage I normally use and it failed on a few bits including the air bag light and exhaust emissions. I had a new catalytic converter fitted, but my garage (let's call them garage A) said the air bag light wasn't something they would address but the other garage down the road can (let's call them garage B).So I took the car to garage B who tightened the loose bit and the airbag light went off. It came back on again about a week later but long enough to pass the test and I assumed it just loosened again.

2016, I booked my car for its mot at garage A again. I knew that the airbag light would be a failure and so I took it to garage B to have the airbag thing sorted before my MOT. Again the light was out for about a week but long enough to pass the mot.

Today I had my next mot and I decided that as the airbag light needs fixing I should just have the mot done at the same time (even though garage B charges £10 more than garage A for the mot I should add). So go to garage B and wait for the results. The guy comes and tells me I have failed on a couple of things - one of the failures is the centre break light (it has been an advisory on the other tests, but it's like an added cosmetic light and not a legal requirement). I questioned why that was marked as a failure and the guy tried to tell me that the law had changed and it's a fail item now. I googled in front of him to show him that it wasn't.
Another thing it failed on was the emissions (bearing in mind that I had a new exhaust 2 years ago) and I don't trust it after the whole lying about the brake light and the change etc.

He also said to me that they did sort the airbag light long enough for them to do the checks but it came back on as they drove it off the forecourt, now I don't believe they did anything, I think that they just ticked the pass box on that area and charged me for doing the work and have just been dodgy.

Oh and when I asked what the problem was with the emissions was he couldn't give me an answer and just said I would need to get a diagnostic test to see (bearing in mind that they had supposedly just run a diagnostic test as part of the airbag thing).

So what are my rights here? I am having the works carried out elsewhere and can go back for a retest, but I have no faith in the garage and feel like they have lied to me, I have paid for works that were never carried out and they don't even know what items are fail points on the mot. I really want to get my retest done elsewhere, but obviously it means I have to pay again for the test and also for the airbag light issue.
Tags:
farmlama Avatar
3w, 1d agoPosted 3 weeks, 1 day ago
Options

All Responses

(34) Jump to unreadPost an answer
Responses/page:
#1
First thing I would do is FIX the airbag light not bodge it to get it through the MOT.
There are numerous things that can cause emission failure, spark plugs, MAF, Oxygen sensors, the list goes on.
If you think the garage has failed the car incorrectly due to the brake light then you can report them:
https://www.gov.uk/government/publications/complain-about-an-mot
#2
The best thing would be to get a second opinion from a second garage (which you are as you are having the repairs carried out elsewhere) if they tell you that they are correct in what they are saying in what it has failed on then it indicates that you are not being scammed, but if they advise that the work they are asking you to do is not needed for an MOT then report them as they are regulated. For future MOTs there is a list of MOT centres who do not carry out any repairs and retest at no extra cost im sure it was posted on here a while ago, so they are not trying to fail you and will only do if it is a fail.
#3
My VW golf centre brake light hasnt worked for years. was told you have to have 2 lights to pass not 3. my son in law is an mot tester. agree with others. try a local government mot test garage and report these guys
#4
If you are ever getting an MOT done, don't get it tested at a garage that also does repairs. There's not a single one that won't rip you off at some point in your life.

You can report them but it's doubtful anything will happen, I honestly would just bite the bullet and take it elsewhere.
#5
Take the advice of rhinopaul (let's call him Mr A) add to the comment by johnwillowlfc (let's call him Mr B) and get yourself (Mr Z) another a car that will pass an MOT (call that C) without you having to get a garage (call them D) to cover up the warning light (call that E) that is obviously there for a reason?
#6
Doesn't sound like the garage is trying to rip you off, clearly the previous two years they have turned a blind eye to the airbag light. Which you should have sorted ASAP (Or had the garage where you bought it sort it if it was there at time of sale.)

As for lights, if they are fitted they must work. So in the past i've had fog lights that stopped working so the MOT tester advised me to cover them up with black tape and it would pass, as they aren't allowed to remove things and therefore wouldn't be able to see if the fog lights were working or not. If the police pulled you, potentially (although not likely as they should give you 7 days to sort it) they could add 3 points to your license. Especially as you are aware of the problem.

Emissions are nothing to do with your exhaust from the cat back, as the catalytic converter is mean to deal with the gasses and the majority of the exhaust pipework is to reduce noise. Emissions can be affected by many things and can be a nightmare to fix but you need to know where to start and the (any) garage will need to put in the probe and find what part of the emissions test is failing and then work from there.

For me, sort the airbag light permanently (its a safety device fitted to help with your own safety) and get the brake light sorted.

Post a picture of the emissions test sheet and i can advise a bit on that.
#7
I pretty much agree with rhinopaul and mac9091.

If brake lights are fitted they should work. If you have some sort of cosmetic aftermarket light that doesnt work then remove it.

airbag light on is a fail - sort it out ffs.
Very common issues with vw are the connectors under the seats or on the steering wheel. If you know the fault code you can look up which one is causing the issue.

emissions could be out for all sorts of reasons. get the codes read and come back with the codes.
#8
This is why you should only MOT from your local council run centre, no way of invention jobs there.
#9
Sounds to me like they are just resetting the airbag control module (not actually fixing the fault).
Bin both garages and take it to another!!
The airbag needs fixing ASAP and properly diagnosing (can be connected to computer) - the system wont work while that light is showing.
#10
I too would be seriously concerned with the airbag. If that really is faulty it could cost you your life. I wouldn't be using garage b again for certain.
#11
thedvdmonster
This is why you should only MOT from your local council run centre, no way of invention jobs there.


True. The car would have failed the previous MOTs and the OP wouldn't be asking this question, as they would have had to rectify the problems 3 years ago.
#12
Ok so the airbag light I have been advised is just a loose wire and have never been advised is a safety issue. I have paid to have it fixed but assumed that it was coming loose again, it was only today that I found out that actually they have just been resetting the code for the past two years and they claim to have done the same today but I suspect that they have just falsely entered the mot item to save them doing the work and then lied that they had.

The central brake light is not an mot fail as the law says there needs to be 2 working break lights and I already proved this to the garage, it is nothing but a cosmetic item.

I am taking my car to another garage on Monday, but want to know where I stand in regards to the money I have paid for the mot and airbag light today as 1, I don't think they did the airbag thing and 2, I am not taking my cat back there for the re-test because I have no faith in them due to their lies and that they don't even know what items should be marked as failures.

Can I get my money back for this, because I am going to have to pay again for an mot rather than just the retest and I'm going to have to pay for the airbag work that I don't think they carried out
#13
farmlama
Ok so the airbag light I have been advised is just a loose wire and have never been advised is a safety issue. I have paid to have it fixed but assumed that it was coming loose again, it was only today that I found out that actually they have just been resetting the code for the past two years and they claim to have done the same today but I suspect that they have just falsely entered the mot item to save them doing the work and then lied that they had.The central brake light is not an mot fail as the law says there needs to be 2 working break lights and I already proved this to the garage, it is nothing but a cosmetic item.I am taking my car to another garage on Monday, but want to know where I stand in regards to the money I have paid for the mot and airbag light today as 1, I don't think they did the airbag thing and 2, I am not taking my cat back there for the re-test because I have no faith in them due to their lies and that they don't even know what items should be marked as failures.Can I get my money back for this, because I am going to have to pay again for an mot rather than just the retest and I'm going to have to pay for the airbag work that I don't think they carried out

Do you have proof you paid for the repairs the previous two years in a row? as they were falsely passing a car for MOT your best course of action might be a letter from a solicitor
#14
High level lights, of connected, require at least one bulb to light up.....

High Level Brake Lights
Most high level stop lamps are classed as ‘additional stop lamps’ – they are usually set in a rear window or a spoiler and are fitted with LEDs or multiple bulbs. If the lamp is connected, at least one LED or bulb should light up when the brake pedal is depressed

( http://www.ukmot.com/MOT%20test/Lights.asp )
#15
Though this is a lot more forceful way of putting it....
10.  Electrical connections–

(a) Every stop lamp fitted to–

(i)a solo motor bicycle or a motor bicycle combination first used on or after 1st April 1986 shall be operated by the application of every service brake control provided for the use of the rider;

(ii)any other motor vehicle, shall be operated by the application of the service braking system.

(Note the use of EVERY STOP LAMP ).

Gov site.. http://www.legislation.gov.uk/uksi/1989/1796/schedule/12/made
#16
farmlama
Ok so the airbag light I have been advised is just a loose wire and have never been advised is a safety issue. I have paid to have it fixed but assumed that it was coming loose again, it was only today that I found out that actually they have just been resetting the code for the past two years and they claim to have done the same today but I suspect that they have just falsely entered the mot item to save them doing the work and then lied that they had.The central brake light is not an mot fail as the law says there needs to be 2 working break lights and I already proved this to the garage, it is nothing but a cosmetic item.I am taking my car to another garage on Monday, but want to know where I stand in regards to the money I have paid for the mot and airbag light today as 1, I don't think they did the airbag thing and 2, I am not taking my cat back there for the re-test because I have no faith in them due to their lies and that they don't even know what items should be marked as failures.Can I get my money back for this, because I am going to have to pay again for an mot rather than just the retest and I'm going to have to pay for the airbag work that I don't think they carried out

It's a stock fitted break light, it must work. There is no 2 light rule. However you could tape over it, unplug it or remove it, then technically it isn't there to be non working.

Edited By: catbeans on Jul 01, 2017 23:24:
#17
2012 changes to brake lights are covered by this...
"Sections 1.2 – Stop Lamps; 1.3 – Rear Fog Lamp and 1.4 – Direction
Indicators and Hazard Warning
The only changes in these Sections is the addition of ‘products on the lens or light source’ as an
RfR, as well as a failure option for when more than 50% of the light sources are inoperative as
detailed above." So apparently more than half the lights must work! ( google VOSA/PSP/2167C/MARCH11 )

Can you link site that you showed to the Mot tester that proved the brake lights don't need to work please?
#18
As I said in my original post, the central brake light is not connected and hasn't been for as long as I have owned the car. Therefore it isn't a fail item. Only connected lights need to work.

I believe the central light stopped working a few years before I owned the car and the previous owner informed me that they just disconnected it rather than replace.
#19
They probably just reset the airbag module hence the fault still exists, Should be sorted, Your safety at risk, You wouldn't really want an airbag randomly going off while you're doing 70mph would you?.

If the third brake light is connected then it should work, If only only 50% of the bulbs worked in it then it would fail. If it didn't work at all then they should assume it's disconnected.

Replacement catalysts are notoriously poor quality due to the expensive precious metals they contain and often last less than a year.

Also there could still be a fault that could cause the catalyst to fail or the emissions to be excessively high, i,e lambda sensors, egr, spark plug faults etc.. or generally worn engine.





Edited By: shauneco on Jul 01, 2017 23:26
#20
I don't know much about cars but I also have a beetle and can tell you this.

Your boot brake is cosmetic and as long as the other 2 work it should pass. My boot brake has been out for about 3 years and as has always passed so they are having you on with that.
If one of your main 2 brakes go your EPC light will come on to advise you this needs changing.

One thing I would say though is don't ignore or get garages to switch any advisories off as they are telling you something needs fixing.

My epc light was on for ages then would go off on off on for about 6 months. I ignored it until my engine light showed. After taking it in it was a simple fix of my brake switch needed changing... £20 and half an hour later it was fixed.
I also had the airbag light come on which I didn't ignore and took it straight in. Again a quick simple issue with wiring or something which cost again a few quid but I was advised it would be possible if it had been needed it wouldn't have worked.
Don't take the risk just get them seen to straight away and your little bug will last forever!!!
#21
The mot manual says that cars first used after 1971 must have two working stop lights. If there are any additional stop light (such as the centre light) that are connected then they must be tested.

My central light is disconnected and therefore this is exempt!

http://www.ukmot.com/manual/1.2/Stop-Lamps#MOT
#22
momo07
I don't know much about cars but I also have a beetle and can tell you this.

Your boot brake is cosmetic and as long as the other 2 work it should pass. My boot brake has been out for about 3 years and as has always passed so they are having you on with that.
If one of your main 2 brakes go your EPC light will come on to advise you this needs changing.

One thing I would say though is don't ignore or get garages to switch any advisories off as they are telling you something needs fixing.

My epc light was on for ages then would go off on off on for about 6 months. I ignored it until my engine light showed. After taking it in it was a simple fix of my brake switch needed changing... £20 and half an hour later it was fixed.
I also had the airbag light come on which I didn't ignore and took it straight in. Again a quick simple issue with wiring or something which cost again a few quid but I was advised it would be possible if it had been needed it wouldn't have worked.
Don't take the risk just get them seen to straight away and your little bug will last forever!!!

The thing is that in 2015 I took my car airbag issue to be fixed and asked for this. It came in after about a week and I assumed that whatever they tightened had come loose, when I took it in 2016 I told them that they fixed it the year before and it must have come loose and they didn't mention anything.

The only reason I found out is because I questioned why I should have to pay for it again when I they have done it twice and it has only lasted a week, so in a way it was poor service from them that had made this happen. That's when the guy told me that they have just been resetting the code to turn off. These past years I thought they were tightening something up and actually doing something with it and that's what I had been paying for.
#23
farmlama
The mot manual says that cars first used after 1971 must have two working stop lights. If there are any additional stop light (such as the centre light) that are connected then they must be tested.
My central light is disconnected and therefore this is exempt!http://www.ukmot.com/manual/1.2/Stop-Lamps#MOT
Correct, it shouldn't have failed on that.
#24
The Airbag sounds as if there is a Fault in the Wiring /Relay go to or get and auto electrician to look at at it and the brake light ,re the brake light make shure you have the Correct Bulb in it as a wrong voltage bulb will not work
#25
Take it to a council run garage, they do not do any repairs so you will get a 100% honest report
Read here on moneysavingexpert
#26
farmlama
The central brake light is not an mot fail as the law says there needs to be 2 working break lights and I already proved this to the garage, it is nothing but a cosmetic item.


Yes it is an MOT fail!

Clearly you have made your mind up and are wasting peoples time here. You don't want to listen. If a light is fitted it MUST BE FUNCTIONAL.

What do you think the MOT is for? It is a safety check of the vehicles functions.

Taken from the MOT inspection manual:

Vehicles first used on or after 1 January 1971
must be fitted with two obligatory stop lamps.
Additional stop lamps fitted and connected must
be tested. Where extra lamps are fitted and there is
doubt as to whether they are connected, the benefit
of this doubt should be given to the presenter.


Reason for Rejection (Fail in other words)

a. missing, insecure, obviously incorrectly
positioned or does not face to the rear
b. inoperative or less than 50% of the light
sources illuminating

c. obscured so that less than 50% of the lamp
illuminating surface is visible from the rear
d. not visible from a reasonable distance due
to excessive damage, deterioration, or
having products on the lens or light source
e. shows other than a steady red light to the
rear when any service brake is applied, or
remains on when the service brake is
released
f. adversely affected by the operation of any
other lamp, e.g. dual-function lamps on
foreign vehicles.


If you care to argue i'm wrong here's the document: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/611019/mot-inspection-manual-classes-3-4-5-and-7.pdf
#27
Also, you have an old car and things do start to go wrong.
#28
mac9091
Yes it is an MOT fail!Clearly you have made your mind up and are wasting peoples time here. You don't want to listen. If a light is fitted it MUST BE FUNCTIONAL.What do you think the MOT is for? It is a safety check of the vehicles functions.Taken from the MOT inspection manual:Vehicles first used on or after 1 January 1971must be fitted with two obligatory stop lamps.Additional stop lamps fitted and connected mustbe tested. Where extra lamps are fitted and there isdoubt as to whether they are connected, the benefitof this doubt should be given to the presenter.Reason for Rejection (Fail in other words)a. missing, insecure, obviously incorrectlypositioned or does not face to the rearb. inoperative or less than 50% of the lightsources illuminatingc. obscured so that less than 50% of the lampilluminating surface is visible from the reard. not visible from a reasonable distance dueto excessive damage, deterioration, orhaving products on the lens or light sourcee. shows other than a steady red light to therear when any service brake is applied, orremains on when the service brake isreleasedf. adversely affected by the operation of anyother lamp, e.g. dual-function lamps onforeign vehicles.If you care to argue i'm wrong here's the document: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/611019/mot-inspection-manual-classes-3-4-5-and-7.pdf


Read the bit where it says that any additional CONNECTED lights must be tested.

I have said several times that the light is disconnected and therefore it isn't a fail item.
#29
farmlama
Read the bit where it says that any additional CONNECTED lights must be tested.I have said several times that the light is disconnected and therefore it isn't a fail item.

Is it clear to the tester that it isnt connected, can they see the disconnected wiring?
#30
rhinopaul
farmlama
Read the bit where it says that any additional CONNECTED lights must be tested.I have said several times that the light is disconnected and therefore it isn't a fail item.
Is it clear to the tester that it isnt connected, can they see the disconnected wiring?

If you read the mot test rule it actually mentions that if it isnt obvious that it is disconnected that the benefit of doubt will be given to the driver.

So if I say it's disconnected (even if it isn't, which it is) they should believe this and it will not be a fail issue.


I was never questioning whether I'm wrong about the fact it failed on it.

My question was that as it should never have failed on it and the garage have lied to me can I reclaim what it cost so that I can pay for me re-test elsewhere. Because I have no faith in a garage that doesn't know what items should fail the test and then lie to my face about it when I question it.
#31
farmlama
rhinopaul
farmlama
Read the bit where it says that any additional CONNECTED lights must be tested.I have said several times that the light is disconnected and therefore it isn't a fail item.
Is it clear to the tester that it isnt connected, can they see the disconnected wiring?
If you read the mot test rule it actually mentions that if it isnt obvious that it is disconnected that the benefit of doubt will be given to the driver.
So if I say it's disconnected (even if it isn't, which it is) they should believe this and it will not be a fail issue.
I was never questioning whether I'm wrong about the fact it failed on it.
My question was that as it should never have failed on it and the garage have lied to me can I reclaim what it cost so that I can pay for me re-test elsewhere. Because I have no faith in a garage that doesn't know what items should fail the test and then lie to my face about it when I question it.
As with any company, your first steps are usually to contact trading standards or maybe DVSA in this case. Your other option would then be to go through a small claims court, but , its going to be stressful and time consuming. Is it really worth it.
#32
farmlama
If you read the mot test rule it actually mentions that if it isnt obvious that it is disconnected that the benefit of doubt will be given to the driver.So if I say it's disconnected (even if it isn't, which it is) they should believe this and it will not be a fail issue.I was never questioning whether I'm wrong about the fact it failed on it.My question was that as it should never have failed on it and the garage have lied to me can I reclaim what it cost so that I can pay for me re-test elsewhere. Because I have no faith in a garage that doesn't know what items should fail the test and then lie to my face about it when I question it.

But your car didn't just fail the test because of the brake light so can't see why you expect a refund
#33
chocci
farmlama
If you read the mot test rule it actually mentions that if it isnt obvious that it is disconnected that the benefit of doubt will be given to the driver.So if I say it's disconnected (even if it isn't, which it is) they should believe this and it will not be a fail issue.I was never questioning whether I'm wrong about the fact it failed on it.My question was that as it should never have failed on it and the garage have lied to me can I reclaim what it cost so that I can pay for me re-test elsewhere. Because I have no faith in a garage that doesn't know what items should fail the test and then lie to my face about it when I question it.
But your car didn't just fail the test because of the brake light so can't see why you expect a refund

Because I would get a free retest, but because they have lied to me, they don't know the mot rules and I suspect they have charged me for works they didn't carry out and just ticked the pass box for the airbag light. I now have no faith in them so do not want to take my car back there. So instead of a free re-test I will have to pay elsewhere for another mot and to have the airbag light fixed (that I have now paid for 3 times at this dodgy garage)
#34
chocci
farmlama
If you read the mot test rule it actually mentions that if it isnt obvious that it is disconnected that the benefit of doubt will be given to the driver.So if I say it's disconnected (even if it isn't, which it is) they should believe this and it will not be a fail issue.I was never questioning whether I'm wrong about the fact it failed on it.My question was that as it should never have failed on it and the garage have lied to me can I reclaim what it cost so that I can pay for me re-test elsewhere. Because I have no faith in a garage that doesn't know what items should fail the test and then lie to my face about it when I question it.

But your car didn't just fail the test because of the brake light so can't see why you expect a refund

I'm not mad that my car has failed. I'm mad because it failed on something it shouldn't have and then they lied to me about it. I'm also mad that it turns out that they hadn't been tightening and fixing the airbag light issue as I was led to believe (even if temporarily) and just resetting the code. I suspect that this time they didn't even do that as I never got to see the light off!

Post an Answer

You don't need an account to leave a response. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!