Help - dvla fine for car I traded in to RRG Skoda in February! - HotUKDeals
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Help - dvla fine for car I traded in to RRG Skoda in February!

£0.00 @ Skoda
I part ex'd my old polo at the end of February when I got a relatively new Skoda. I gave Skoda the log book and they filled in the yellow slip. They said they'd send it off. Little did I know it would… Read More
Kammykay Avatar
1w, 3d agoPosted 1 week, 3 days ago
I part ex'd my old polo at the end of February when I got a relatively new Skoda. I gave Skoda the log book and they filled in the yellow slip. They said they'd send it off. Little did I know it would be the biggest mistake EVER!

I cancelled my direct debit for the tax and transferred the insurance onto the new car.

So the Old cars a distant memory until... Dvla enforcement letters start coming for untaxed vehicle!

I rang them up and got told to write in. Then another letter comes saying I now have a penalty of £40 which will double if I don't pay before a certain date. I got in touch with Skoda for the second time, the woman was again assuring me nothing will come of it and to not pay. She gave me a covering note to send off.

I'm ringing the dvla up every few days and being told no letters have been received but can take up to 4 weeks for each to be replied to. In the meantime I am still the registered keeper.

I got a further letter off dvla saying I'm still responsible and have to pay despite Skoda saying they'd sent the log book off. I rang Skoda numerous times, promised call backs with no success. I went in to the showroom and spoke to the business manager. He was asked am I just left to pay it. To which he said no. I was told the woman dealing would call me the following day at 10am.

10am comes and I receive an email off said woman now with a change of tune. She's saying it's basically nothing to do with them n I'm liable. I ring to speak to her n get told she'll call me back. Hours pass by so I ring to speak to the manager, get told he'll call me back.

Shortly after the woman I've been dealing with calls. She reiterates her email so I ask to speak to the manager I'd met the previous day. Placed on hold for eternity and then get a different manager.

Mr swarmy Mcswarm. Customer service wasn't his skill. All he kept saying was I should have sent it off, when asked why did she say she'll send it, his reply is your legally obligated to. I said about being told to leave it weeks, again he's being clever and not interested. I mentioned that I had checked and the car has been MOT'd when it was beyond repair but passed with flying colours, it's still not taxed and not insured. He starts saying what relevance is this sir. Talk about pushing my buttons. He wasn't willing to help and only kept saying "I can't pay for everyone's fines because you didn't read the document". He was told how his service was appalling and once the contract is up, they can have the car back because I won't be doing business with them again. He started quoting a situation about him asking dvla for information on his neighbours car. I said well possibly with the freedom of information act but what 'relevance' has this got to do with my issue :) he didn't like that.

I know I was silly trusting a big company but what else can I do other than pay the fine?

Sensible Answers please
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Kammykay Avatar
1w, 3d agoPosted 1 week, 3 days ago
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#1
I assume you have some paperwork for the car you purchased detailing the cost and how much was deducted for your trade in?

Also, what was the dealership you purchased it from?

If they are an authorised Skoda dealer then try going above them and straight to Skoda explaining their poor business practices and how the dealership is giving them a bad name.

I'd play on the fact the you are unfamiliar with the process of selling a car and was mislead with regards to the paperwork after placing your trust in a supposed professional company that specialise in car sales. You don't know the process completely so trusted the advice of professionals who do.

As a last resort you can always start public shaming them through Facebook or Twitter etc.
#2
Have you tried using social media such as Twitter and Facebook etc to escalate your complaint to the MD (send emails too). I find that usually gets their attention as no one likes bad feedback. Get everyone you know to repost and retweet and I'm sure it'll get resolved rather quickly. Hope you get it sorted soon mate
#3
Towelie
I assume you have some paperwork for the car you purchased detailing the cost and how much was deducted for your trade in?
Also, what was the dealership you purchased it from?
If they are an authorised Skoda dealer then try going above them and straight to Skoda explaining their poor business practices and how the dealership is giving them a bad name.
I'd play on the fact the you are unfamiliar with the process of selling a car and was mislead with regards to the paperwork after placing your trust in a supposed professional company that specialise in car sales. You don't know the process completely so trusted the advice of professionals who do.
As a last resort you can always start public shaming them through Facebook or Twitter etc.

Hi, yes I've got a covering note from Skoda saying the date I traded in and the date they sold it on. I've got a document which has the condition of my old car and the value.

The dealership is the Rochdale branch.

I went to them and explained my financial situation, my concerns with finance and worries. I was reassures all for someone to get commission on the sale.

In all fairness it was my second car and id never traded one in before. I even said to the manager that I thought leaving it in the hands of a reputable company wouldn't be an issue but what a mistake that was.

Haha good idea!
#4
Kungfupanda1
Have you tried using social media such as Twitter and Facebook etc to escalate your complaint to the MD (send emails too). I find that usually gets their attention as no one likes bad feedback. Get everyone you know to repost and retweet and I'm sure it'll get resolved rather quickly. Hope you get it sorted soon mate

Thank you. I'm struggling to find any sort of contact details for the head office :(
#5
Kammykay
Kungfupanda1
Have you tried using social media such as Twitter and Facebook etc to escalate your complaint to the MD (send emails too). I find that usually gets their attention as no one likes bad feedback. Get everyone you know to repost and retweet and I'm sure it'll get resolved rather quickly. Hope you get it sorted soon mate
Thank you. I'm struggling to find any sort of contact details for the head office :(

Yeomans Drive, Blakelands, Milton Keynes MK14 5AN

01908 548000
#6
The part-ex paperwork should show the details of your original car? This has been enough for the DVLA previously.
I'm assuming Skoda still have your car as it's not been registered elsewhere? If they're not accepting responsibility for not contacting DVLA then ask for your car back.....
#7
After reading the title too, RRG are a large group of dealers in the North West so go to the top of them explaining the misleading sales technique from your dealership has left you with no faith in the whole group ever again. They're registered office is the Salford dealership so that would be a good start. Try and get the MDs name and send him/her a letter directly and via recorded delivery.

If that doesn't work, I'd try the Skoda option along the lines of the dealer not representing their worldwide brand to the standards they should.

Social media is also a very good option and it looks like all of RRGs dealers have their own Facebook page so you have that option too if required.
#8
japes
The part-ex paperwork should show the details of your original car? This has been enough for the DVLA previously.
I'm assuming Skoda still have your car as it's not been registered elsewhere? If they're not accepting responsibility for not contacting DVLA then ask for your car back.....

They have documents but claim the log book change of keeper was sent off. They sold my car to a 'trader' the following day. It went into a black hole for weeks and only recently had a change of keeper. But in the meantime dvla are saying I'm liable.
#9
Kammykay
Towelie
I assume you have some paperwork for the car you purchased detailing the cost and how much was deducted for your trade in?
Also, what was the dealership you purchased it from?
If they are an authorised Skoda dealer then try going above them and straight to Skoda explaining their poor business practices and how the dealership is giving them a bad name.
I'd play on the fact the you are unfamiliar with the process of selling a car and was mislead with regards to the paperwork after placing your trust in a supposed professional company that specialise in car sales. You don't know the process completely so trusted the advice of professionals who do.
As a last resort you can always start public shaming them through Facebook or Twitter etc.
Hi, yes I've got a covering note from Skoda saying the date I traded in and the date they sold it on. I've got a document which has the condition of my old car and the value.
The dealership is the Rochdale branch.
I went to them and explained my financial situation, my concerns with finance and worries. I was reassures all for someone to get commission on the sale.
In all fairness it was my second car and id never traded one in before. I even said to the manager that I thought leaving it in the hands of a reputable company wouldn't be an issue but what a mistake that was.
Haha good idea!
Name and shame.
Put details on here of dealer and all persons you have contacted.
Post to FB, Twitter etc.
You will soon receive a positive response.
#10
You should have kept the yellow slip yourself, and left the rest of the V5 with Skoda dealership.

I would just pay the fine and chalk it up to a learning curve.

Hate being blunt, but it does say to send it off to the relevant address on every part of the V5.


What's the story with the MOT? Do you think they've passed it when they shouldn't have?

https://www.gov.uk/government/publications/complain-about-an-mot




Edited By: simonturner69 on May 12, 2017 17:54
#11
I had simar some time ago, I kept arguing the point and they eventually conceded. There's a lot of stuff on line about it and people who have had their own battles with DVLA. My thoughts are that it's just a money spinner for them, imagine how many people must actually pay.
#12
To add a little more clarity, I actually did send in the document, but DVLA said they had not received it and it was my job to prove it. I obviously couldn't do this, hence the argument.
#13
simonturner69
You should have kept the yellow slip yourself, and left the rest of the V5 with Skoda dealership.
I would just pay the fine and chalk it up to a learning curve.
Hate being blunt, but it does say to send it off to the relevant address on every part of the V5.
What's the story with the MOT? Do you think they've passed it when they shouldn't have?https://www.gov.uk/government/publications/complain-about-an-mot

I have done :'( £40 plus an effing £9 arrear!!

The car was a 2002 polo with almost a quarter of a million miles on the clock, power steering was knackered round corners, going over bumps and it made awful noises, there was an issue where it would sometimes not start for hours on end. But somehow passed. Would cost more than the car to repair all the issues and the power steering. So I'm suspicious of the mot.
#14
Kammykay
simonturner69
You should have kept the yellow slip yourself, and left the rest of the V5 with Skoda dealership.
I would just pay the fine and chalk it up to a learning curve.
Hate being blunt, but it does say to send it off to the relevant address on every part of the V5.
What's the story with the MOT? Do you think they've passed it when they shouldn't have?https://www.gov.uk/government/publications/complain-about-an-mot
I have done :'( £40 plus an effing £9 arrear!!
The car was a 2002 polo with almost a quarter of a million miles on the clock, power steering was knackered round corners, going over bumps and it made awful noises, there was an issue where it would sometimes not start for hours on end. But somehow passed. Would cost more than the car to repair all the issues and the power steering. So I'm suspicious of the mot.

You wouldnt be the first person to be suspicious of a car sales company with its own MOT garage, I bought a 2005 Vectra a few years back with 12 months on it, within an hour it was knocking on corners, problem with the CV Joint, took it to my local and he listed as long as my arm reasons why it should of passed its MOT.

I know its not possible for everyone, but I woudl never buy used ever again, its nothing but trouble, everyone is a conman and out to screw you over for a few quid.. private or not. I now lease any issues and its the lease company that deals with it.. but you dont get many issues when its new.

I expect the cost of a decent used car + repairs over lifetime etc.. wouldn't be far of a decent lease.
#15
MickyD
Kammykay
Towelie
I assume you have some paperwork for the car you purchased detailing the cost and how much was deducted for your trade in?
Also, what was the dealership you purchased it from?
If they are an authorised Skoda dealer then try going above them and straight to Skoda explaining their poor business practices and how the dealership is giving them a bad name.
I'd play on the fact the you are unfamiliar with the process of selling a car and was mislead with regards to the paperwork after placing your trust in a supposed professional company that specialise in car sales. You don't know the process completely so trusted the advice of professionals who do.
As a last resort you can always start public shaming them through Facebook or Twitter etc.
Hi, yes I've got a covering note from Skoda saying the date I traded in and the date they sold it on. I've got a document which has the condition of my old car and the value.
The dealership is the Rochdale branch.
I went to them and explained my financial situation, my concerns with finance and worries. I was reassures all for someone to get commission on the sale.
In all fairness it was my second car and id never traded one in before. I even said to the manager that I thought leaving it in the hands of a reputable company wouldn't be an issue but what a mistake that was.
Haha good idea!
Name and shame.
Put details on here of dealer and all persons you have contacted.
Post to FB, Twitter etc.
You will soon receive a positive response.

Haha I feel guilty doing that though
#16
Forgot to mention best way to sort something out now, is social media, post exactly what happened on there facebook page and Skodas, bet you will get a cheque in the post.
#17
haritori
Forgot to mention best way to sort something out now, is social media, post exactly what happened on there facebook page and Skodas, bet you will get a cheque in the post.

I remember it worked for you on this site! :)

Edited By: Kammykay on May 12, 2017 19:28
#18
My sympathies.

Been there.

Dealer never sent the form off as promised.

Had the Police at my door at 5am six months after selling it.

Saying I had done a robbery!
#19
Bobef90
My sympathies.
Been there.
Dealer never sent the form off as promised.
Had the Police at my door at 5am six months after selling it.
Saying I had done a robbery!

Well the dvla have done daylight robbery on my bank account! Did you get it sorted?
#20
My wife had a similar issue recently with the slip getting lost in the post. DVLA advised to inform them online which she did, the problem was sorted and the tax refund was back dated to the date of sale.
#21
Kammykay
Bobef90
My sympathies.
Been there.
Dealer never sent the form off as promised.
Had the Police at my door at 5am six months after selling it.
Saying I had done a robbery!
Well the dvla have done daylight robbery on my bank account! Did you get it sorted?

Yes I did - I produced the receipt from the 'Dealer' who had bought it from me. They apologised and left.
#22
EddyH
My wife had a similar issue recently with the slip getting lost in the post. DVLA advised to inform them online which she did, the problem was sorted and the tax refund was back dated to the date of sale.

I can't do that because a new keeper got it mysteriously on 18th April despite it still being uninsured or taxed. I don't have the log book number either :(
#23
Kammykay
haritori
Forgot to mention best way to sort something out now, is social media, post exactly what happened on there facebook page and Skodas, bet you will get a cheque in the post.
I remember it worked for you on this site! :)

:) Exactly
#24
Tell the DVLA that if you're the registered keeper, to the best of your knowledge the car is off the road, so make a SORN declaration and no tax is due.
#25
haritori
Forgot to mention best way to sort something out now, is social media, post exactly what happened on there facebook page and Skodas, bet you will get a cheque in the post.


what is more important feeling guilty or being made to look like its all your fault. tell them you are going to a national paper and local one. bad publicity is not good. the more people know about how bad this company is, the worse it gets for them.

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