I part ex'd my old polo at the end of February when I got a relatively new Skoda. I gave Skoda the log book and they filled in the yellow slip. They said they'd send it off. Little did I know it would be the biggest mistake EVER!
I cancelled my direct debit for the tax and transferred the insurance onto the new car.
So the Old cars a distant memory until... Dvla enforcement letters start coming for untaxed vehicle!
I rang them up and got told to write in. Then another letter comes saying I now have a penalty of £40 which will double if I don't pay before a certain date. I got in touch with Skoda for the second time, the woman was again assuring me nothing will come of it and to not pay. She gave me a covering note to send off.
I'm ringing the dvla up every few days and being told no letters have been received but can take up to 4 weeks for each to be replied to. In the meantime I am still the registered keeper.
I got a further letter off dvla saying I'm still responsible and have to pay despite Skoda saying they'd sent the log book off. I rang Skoda numerous times, promised call backs with no success. I went in to the showroom and spoke to the business manager. He was asked am I just left to pay it. To which he said no. I was told the woman dealing would call me the following day at 10am.
10am comes and I receive an email off said woman now with a change of tune. She's saying it's basically nothing to do with them n I'm liable. I ring to speak to her n get told she'll call me back. Hours pass by so I ring to speak to the manager, get told he'll call me back.
Shortly after the woman I've been dealing with calls. She reiterates her email so I ask to speak to the manager I'd met the previous day. Placed on hold for eternity and then get a different manager.
Mr swarmy Mcswarm. Customer service wasn't his skill. All he kept saying was I should have sent it off, when asked why did she say she'll send it, his reply is your legally obligated to. I said about being told to leave it weeks, again he's being clever and not interested. I mentioned that I had checked and the car has been MOT'd when it was beyond repair but passed with flying colours, it's still not taxed and not insured. He starts saying what relevance is this sir. Talk about pushing my buttons. He wasn't willing to help and only kept saying "I can't pay for everyone's fines because you didn't read the document". He was told how his service was appalling and once the contract is up, they can have the car back because I won't be doing business with them again. He started quoting a situation about him asking dvla for information on his neighbours car. I said well possibly with the freedom of information act but what 'relevance' has this got to do with my issue :) he didn't like that.
I know I was silly trusting a big company but what else can I do other than pay the fine?
Sensible Answers please