Help guys I bought an item from ebay not as described returned it for a full refund now the seller said i tampered with it - HotUKDeals
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Help guys I bought an item from ebay not as described returned it for a full refund now the seller said i tampered with it

realmadridb Avatar
2y, 1m agoPosted 2 years, 1 month ago
I bought a console off ebay a few weeks ago
It claimed it had a much bigger hard drive that it actually had
I took up a claim with ebay who let me send the item back which i received a full refund for
I sent the item back in exactly the same condition and with all the stuff that i received it with
The seller then stated that i tampered with the console and sent the wrong adapter back that came with it
The seller then said that ebay told me to message me before they intervened
Can she make any claim of some sorts? I know i sent it back exactly how i received it
Also the seller received the item well over a week ago and only just messaged me yesterday when surely if there was a problem she would have reported it instantly
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realmadridb Avatar
2y, 1m agoPosted 2 years, 1 month ago
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Responses/page:
#1
best thing to do is phone ebay directly and explain everything in detail. don't bother messaging or live chatting.
also open a case on eBay if you haven't so and tell the seller you will be leaving negative feedback
#2
i think there's a rule about threatening to leave negative feedback in a dispute. silly, I know, but I would hold back on the threat for now. fire a neg when all's done and dusted, no warning needed, they've had their chance
#3
Many Thanks for the Replies but i dont think i worded myself correctly

She sent me a not as described console

I escalated the case and won the case

Ebay automatically refunded me when they saw i returned it

The Seller is now saying i tampered with the console and sent the wrong adapter back and claiming that ebay told her to message me before they intervene on her behalf

Is that even possible as i won my case and i sent the item back exactly as the way in was sent it from her. Plus over a week after ebay refunded me fully why didnt she say something when she first received it?

Looks like shes trying to pull a fast one and take all my money as well as keeping her console
#4
realmadridb
Many Thanks for the Replies but i dont think i worded myself correctly

She sent me a not as described console

I escalated the case and won the case

Ebay automatically refunded me when they saw i returned it

The Seller is now saying i tampered with the console and sent the wrong adapter back and claiming that ebay told her to message me before they intervene on her behalf

Is that even possible as i won my case and i sent the item back exactly as the way in was sent it from her. Plus over a week after ebay refunded me fully why didnt she say something when she first received it?

Looks like shes trying to pull a fast one and take all my money as well as keeping her console

no its not possible. moneys already back in your account. shes trying to get you a black mark on your file which is virtually meaningless.
#5
Just ignore. EBay closed the case, I don't think its possible to reopen.
#6
kjcoolcat
Ignore.. They would have to prove they didn't send you what you returned - I very much doubt they could...

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