HELP!! Incorrect Redmi Note 2 received from AliExpress - HotUKDeals
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HELP!! Incorrect Redmi Note 2 received from AliExpress

£0.00 @
Hi, I've just realised today that I have received 2gb + 16gb Redmi Note 3 special edition when I ordered 3gb 32gb. I have emailed seller with info & images but wanted to know what are my options…
alien_jiggy Avatar
2m, 2w agoPosted 2 months, 2 weeks ago
Hi,

I've just realised today that I have received 2gb + 16gb Redmi Note 3 special edition when I ordered 3gb 32gb.
I have emailed seller with info & images but wanted to know what are my options?

Paid by credit card

Really don't want to send it back & having to wait etc etc..

Could someone advice what to expect & options for me.
alien_jiggy Avatar
2m, 2w agoPosted 2 months, 2 weeks ago
Options

All Responses

(8) Jump to unreadPost an answer
Responses/page:
#1
Have you confirmed delivery on the AE website??

If yes, that makes returning it difficult; if not, and the seelr plays up, you can raise a complaint directly with AE.

Under their rules, wrong or incorrect orders should get you a full refund and no need to return the goods. (I think).
#2
Remember China is 8-9 hours ahead of us, so the seller may have finished for the day, dont expect an immediate response.
#3
Gentle_Giant
Have you confirmed delivery on the AE website??

If yes, that makes returning it difficult; if not, and the seelr plays up, you can raise a complaint directly with AE.

Under their rules, wrong or incorrect orders should get you a full refund and no need to return the goods. (I think).



​I've not confirmed delivery yet? They have responded asking some bar code images.. I have provided that along image's of phone details.
#4
Also when opening a dispute with AE its actually asking if order received or not so I'll have to yes anyway.
#5
Hopefully you will get it sorted. I don't have good experience with AE. Don't know what they do now but few years ago they would always back seller no matter what. There is a reason why PayPal stop working with them.
#6
I'll try AE first otherwise it's credit card
#7
If by Special Edition you mean the Kate model, then I'm pretty sure that only comes in a 3GB/32GB variant.

https://www.reddit.com/r/Xiaomi/wiki/specs/note3
#8
Nope, also comes in 2gb 32gb

Official Global Version Xiaomi Redmi Note 3 special Edition Smartphone 5.5 Inch 2GB 16GB 64bit Snapdragon 650 16.0MP B4 B20 B28
http://www.aliexpress.com/item/32753168481/32753168481.html
(from AliExpress Android)

Edited By: alien_jiggy on Dec 10, 2016 16:05: add

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