Hi people, I needed some advice about eBay. On the 12th October I bidded and won some prada sunglasses for my partner to gift. They were under the `used' but in the description it stated the box had a mark on but the sun glasses had no marks on. When they arrived I noticed 3 deep noticeable scratches I took pictures and immediately messaged seller as I was sending via mobile phone She was not receiving them finally a few days later I managed to send via laptop she said she would send her brother the pictures as she was selling for him and he was sure there was no scratches on them as he cleaned them before sending (they were dirty when they arrive so not sure what he cleaned) she asked if I wanted to return I said yes as I paid £82.50 plus £5.50 postage! I sent back second class recorded delivery and on Friday there had arrived as I was checking on royal mail tracker and somebody signed for them. I messaged her to ask has she received after two messages she replied saying she does not know as she is on holiday till monday. So today I emailed her she replied saying i am back in the evening I will message you tmrw. I don't know if she is going to message me or make a excuse. I have never been in a situation like this I think she will make a excuse tmrw. What can I do what if she says she didt receive and she doesn't know who signed for them. Sending them. Cost me £3.95 so altogether has cost me £91.95.
Any advice on what I can do
Thanks in advance
sorry if I have gone on and on lol xx