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help needed paypal/ebay possible scam?

£0.00 @ Paypal
Hi i hope someone can help me with this? Before christmas i sold a new item on ebay sent recorded and it got there in time etc got good feedback etc, all was good. Jan 10th? I have a email off p…
sme24185 Avatar
2w, 5d agoPosted 2 weeks, 5 days ago
Hi i hope someone can help me with this?

Before christmas i sold a new item on ebay sent recorded and it got there in time etc got good feedback etc, all was good.

Jan 10th? I have a email off paypal saying there holding funds on this cause possible fraud? So i emailed the person which claimed to no no thing about? Then i had a reply later to say her mum has cancel her card shortly before this cause she didnt no this transfer.
So now its not her funds its her mums and cause ive sent this to a different address to her mums, paypal have reclaimed the funds sent it back to her mum bank account which i have proof of and now this woman is playing daft. Saying no funds have gone back and ive got to wait for my mum to go to the bank to check. 2 emails later no reply

The problem is im left out of pocket over £100 and to top it off paypal have charged me £14 chargeback fee.

Please help what can i do? Thanks in advance
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sme24185 Avatar
2w, 5d agoPosted 2 weeks, 5 days ago
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Best Answer
I think at the end of the day, if the postage receipt address details matches the transaction details on paypal transaction then your in with a chance of cover via the seller protection service they offer. But if you have a different address on the postage receipt, then Im afraid there wont be any chance through paypal. The only other option is to then take legal action, through the police and fraud dept and go from there. Its a hard lesson learnt, I have sold for years on ebay and learnt the hard way early on. I now take photos of everything sent, how its packaged and the address labels on the front. If its not the buyer having issues its royal mail loosing items and sending them to its lost centre even with a visible returns address on it. I feel for you and hope you get somewhere with it, wishing you all the best :)

All Responses

(36) Jump to unreadPost an answer
Responses/page:
#1
If you have the messages ring up paypal and tell them you have them... they will probably get you to send them to them...
#2
By them messaging you saying it's fine the item arrived is almost as good as them completing the eBay feedback I would imagine... make sure you've tried to get hold of them by each way possible
#3
You need to upload your certificate of posting and/or your proof of delivery. Either of those will invoke seller protection, assuming you sent the item to the address given on the sale transaction.

The fee and your funds will be protected and reimbursed in full.

https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full?locale.x=en_GB Section 11 is what you need to read, particularly section 11.7

Edited By: windym on Feb 01, 2017 07:08
#4
Ive sent all the proof to paypal they saying because its been sent to a different address to the card holder they have returned funds to her bank.
Ive got possitive feedback from her etc and screenshots she saying all got with the item etc.
#5
windym
You need to upload your certificate of posting and/or your proof of delivery. Either of those will invoke seller protection, assuming you sent the item to the address given on the sale transaction.

The fee and your funds will be protected and reimbursed in full.
See its not ebay its the bank that has contacted paypal.
The thing is when i log onto paypal the funds say been paid from her for this item but paypal have just took hold of funds in my account and release them back it dont seem right so to look on my paypal statement it looks like its paid but its not. Then they had the cheek to take 14 fee.
#6
sme24185
windym
You need to upload your certificate of posting and/or your proof of delivery. Either of those will invoke seller protection, assuming you sent the item to the address given on the sale transaction.
The fee and your funds will be protected and reimbursed in full.
See its not ebay its the bank that has contacted paypal.
The thing is when i log onto paypal the funds say been paid from her for this item but paypal have just took hold of funds in my account and release them back it dont seem right so to look on my paypal statement it looks like its paid but its not. Then they had the cheek to take 14 fee.

Seller protection referred to in my post above is Paypal, not Ebay. This is nothing to do with Ebay.

Did you send the item to the address on the Paypal transaction?
#7
sme24185
Ive sent all the proof to paypal they saying because its been sent to a different address to the card holder they have returned funds to her bank.
Ive got possitive feedback from her etc and screenshots she saying all got with the item etc.


​Is it a different address to the PayPal provided one? Seller protection is only valid if you sent it to the registered address provided by PayPal, sometimes buyers contact me and ask to send to an alternative address but I always refuse unless it's registered on their PayPal. If it was the address registered on their PayPal then it is PayPal responsibility and your seller protection will kick in as you have done what you've been asked of, you would not know it was a fraudulent payment. Phone up PayPal and ask to speak to resolutions and ask why seller protection hadn't been provided, and then I would look at small claims as PayPal have let you down with the said protection.
#8
Ok ill look again with paypal
What do i do about the woman whats trying to pull a fast one? I have all her details but dont want to go guns blazing, even if she playing a game?
#9
stoneblade
sme24185
Ive sent all the proof to paypal they saying because its been sent to a different address to the card holder they have returned funds to her bank.
Ive got possitive feedback from her etc and screenshots she saying all got with the item etc.
​Is it a different address to the PayPal provided one? Seller protection is only valid if you sent it to the registered address provided by PayPal, sometimes buyers contact me and ask to send to an alternative address but I always refuse unless it's registered on their PayPal. If it was the address registered on their PayPal then it is PayPal responsibility and your seller protection will kick in as you have done what you've been asked of, you would not know it was a fraudulent payment. Phone up PayPal and ask to speak to resolutions and ask why seller protection hadn't been provided, and then I would look at small claims as PayPal have let you down with the said protection.
Just checked paypal and the address/ name is the same but also got another name as paid by i assume this is her mum?
#10
So you should be eligible for seller protection, I assume postage was by special delivery or recorded, download the POD (proof of delivery) from royal mail, and keep everything together. Take a screen capture of the PayPal transaction with the address you sent it too, and maybe one of the ebay transaction page too as this should marry address details. Send pod, scan or photo of postage receipt and screen prints to PayPal, every bit of info will back up your case. If they still refuse ask for a valid reason, as this is what the protection is for.
#11
There's not a lot you can do other than send all postage information to PayPal and hope they find in your favour.
Same thing happened to me but it was a digital code that I emailed so there was nothing I could do
#12
stoneblade
So you should be eligible for seller protection, I assume postage was by special delivery or recorded, download the POD (proof of delivery) from royal mail, and keep everything together. Take a screen capture of the PayPal transaction with the address you sent it too, and maybe one of the ebay transaction page too as this should marry address details. Send pod, scan or photo of postage receipt and screen prints to PayPal, every bit of info will back up your case. If they still refuse ask for a valid reason, as this is what the protection is for.
Done it all on the report page when you have so many days to put your side across no joy
#13
The sender of the payment outlined below has requested their financial institution to reverse (part, or all of) this payment.

We want to help you so we're disputing it with the sender's financial institution.

Here are the details of this case:
---------------

The disputed amount has now been debited from your PayPal account for the following reason(s):

The item was not posted to the address provided on the Transaction Details page.

In addition, a £14.00 GBP chargeback fee has been debited from your PayPal account.

If the financial institution decides the case in your favour, we'll notify you when the payment is returned to your PayPal account.
This is what ive got
The funny thing is there no record on my account to say they took the funds back and the item still shows as been paid. Its like the money has gone out the back door back to her account
#14
There must be some underlying issue with postage address or other information not being given, as this is all covered by the seller protection, I've had to use it several times and in the exact same situation yourself. Each time paypal has been fantastic, and protection has fulfilled its purpose. All I can suggest is appealing and ask for a higher escalation. Maybe contact buyer and saying that you will have to contact the police over the fraud and then pursue small claims as you are out of pocket, the buyer may offer another means of payment. I wish you all the best with this.
#15
sme24185
The sender of the payment outlined below has requested their financial institution to reverse (part, or all of) this payment.

We want to help you so we're disputing it with the sender's financial institution.

Here are the details of this case:
---------------

The disputed amount has now been debited from your PayPal account for the following reason(s):

The item was not posted to the address provided on the Transaction Details page.

In addition, a £14.00 GBP chargeback fee has been debited from your PayPal account.

If the financial institution decides the case in your favour, we'll notify you when the payment is returned to your PayPal account.
This is what ive got
The funny thing is there no record on my account to say they took the funds back and the item still shows as been paid. Its like the money has gone out the back door back to her account


​What has paypal actually said about this, as the balance in your account would say a hold and the amount that has been held, would also state a resolution is outstanding at the top of your paypal page. Is the email legit, that's why I would make sure with PayPal on its authenticity.
#16
stoneblade
sme24185
The sender of the payment outlined below has requested their financial institution to reverse (part, or all of) this payment.
We want to help you so we're disputing it with the sender's financial institution.
Here are the details of this case:
---------------
The disputed amount has now been debited from your PayPal account for the following reason(s):
The item was not posted to the address provided on the Transaction Details page.
In addition, a £14.00 GBP chargeback fee has been debited from your PayPal account.
If the financial institution decides the case in your favour, we'll notify you when the payment is returned to your PayPal account.
This is what ive got
The funny thing is there no record on my account to say they took the funds back and the item still shows as been paid. Its like the money has gone out the back door back to her account
​What has paypal actually said about this, as the balance in your account would say a hold and the amount that has been held, would also state a resolution is outstanding at the top of your paypal page. Is the email legit, that's why I would make sure with PayPal on its authenticity.
Well this all happened while i was abroad. Im going to contact paypal today.
Right got the details up
Chargeback reason code 83
Unauthorised payment

Status details: we have reviewed the case. Because you have not met seller protectiom perfomance requirements the transaction been reversed. The case closed

Ive sent in proof of recorded post to the address and is same as paypal
Additonal evidence screenshoot of ebay feedback/ proof its got there and email saying item fine etc
What have i done wrong
#17
Credit card company evaluates case (upto 75 days)

The credit card company evaluatethe imformation presened by paypal on the seller behalf.

Any funds by paypal is able to recover will be returned to the seller
#18
Did you meet deadline for giving evidence? Also they didn't email you to send to an alternative address did they?
#19
Ive just got off the phone. For some reason its been sent to a different address unsure how? As i always go onto paypal to get my address. My fault it looks like! It looks like im 100 down the pan? Any advise?
#20
codnan
There's not a lot you can do other than send all postage information to PayPal and hope they find in your favour.
Same thing happened to me but it was a digital code that I emailed so there was nothing I could do


​I had this a few months back with an xbox game code, rang paypal and spoke to a very nice lady who fully refunded me back. never will I send digital again on there.
#21
sme24185
Ive just got off the phone. For some reason its been sent to a different address unsure how? As i always go onto paypal to get my address. My fault it looks like! It looks like im 100 down the pan? Any advise?

​Contact the original buyer through eBay and ask them to send the item back to yourself or you will have to contact the police as it was bought under fraudulent process. If you don't get any reply, then contact police and start the ball rolling, dependant on how far you want to take it.

Edited By: stoneblade on Feb 01, 2017 11:10: worried thedvdmonster might have a bad day becaus
#22
stoneblade
sme24185
Ive just got off the phone. For some reason its been sent to a different address unsure how? As i always go onto paypal to get my address. My fault it looks like! It looks like im 100 down the pan? Any advise?
​Contact the original buyer through eBay and ask them to send the item back to yourself or you will have to contact the police as it was brought under fraudulent process. If you don't get any reply, then contact police and start the ball rolling, dependant on how far you want to take it.
Where did they bring it from?
#23
Let me get this right, so you sent it to a different address and not the one in the paypal payment receipt?
#24
dnt sell on ebay sell it on gumtree, i do sell on ebay for last 5 years but i alway take extra step two bank accounts, two paypal accounts, as soon as money comes transfer it to other account and then ur bank account, incase something goes wrong bcoz paypal and ebay alway and will be with buyer side
#25
punji
Let me get this right, so you sent it to a different address and not the one in the paypal payment receipt?
Cant understand how?but it looks that way its gone to her mum address not hers then looks like forward to her
#26
But would'nt her mums address not be the one you originally posted too and have that address on the proof of postage and paypal transaction? Items that are redirected wont change the original post office receipt, they will just show different on the tracking details, which PayPal cant use in a claim.
#27
But did you actually post it to her? In other words you posted it to the address in the paypal email?

If you sent it to an address other than the one in the email then you will not be covered.

If you sent it to the address that was in the email when you received the payment, and you have proof of delivery then paypal will cover you for a chargeback.
#28
I think at the end of the day, if the postage receipt address details matches the transaction details on paypal transaction then your in with a chance of cover via the seller protection service they offer. But if you have a different address on the postage receipt, then Im afraid there wont be any chance through paypal. The only other option is to then take legal action, through the police and fraud dept and go from there. Its a hard lesson learnt, I have sold for years on ebay and learnt the hard way early on. I now take photos of everything sent, how its packaged and the address labels on the front. If its not the buyer having issues its royal mail loosing items and sending them to its lost centre even with a visible returns address on it. I feel for you and hope you get somewhere with it, wishing you all the best :)
#29
This is a bit like pulling teeth.

sme, did you send it to the address that is on the paypal transaction? The paypal transaction is there in black and white when you log in to your paypal account and view the transaction.
#30
sme24185
punji
Let me get this right, so you sent it to a different address and not the one in the paypal payment receipt?
Cant understand how?but it looks that way its gone to her mum address not hers then looks like forward to her

Forget what you think.....(!) Where did you actually send the parcel to? Was it the same as the address that is on the paypal transaction (not an email but on your account as I've said up there ^)
#31
tell the buyer that you're reporting them to the police unless you receive payment or your item back in the next 48 hours

always works, any mention of police these people instantly poo their pants and suddenly want to be your best friend
#32
Right here a update.
I was sure i sent to the address given in paypal but because its nearly 2months ago i had to hunt though all the paperwork.
Well found it and yes sent it to the right address on paypal :-). So i got on the phone again to paypal

Cause case is closed they have started a claim with there bank (take 75days) which its likey ill get the funds back now. They told me tracking it got delivered was sorting offers and they can prove they have the item and there a good case.

This was about 7pm so i then tried the number i had for the buyer. And bingo they answered.
She was trying to say that she canceled a card at xmas cause there was things on there that shouldnt be.
She rang a card company up to have the funds redirected. And rang me back. I dont have the funds yet. And dont no still if she pulling a fast one?
Ill keep you updated
Thanks again everyone :-)
#33
sme24185
Right here a update.
I was sure i sent to the address given in paypal but because its nearly 2months ago i had to hunt though all the paperwork.
Well found it and yes sent it to the right address on paypal :-). So i got on the phone again to paypal
Cause case is closed they have started a claim with there bank (take 75days) which its likey ill get the funds back now. They told me tracking it got delivered was sorting offers and they can prove they have the item and there a good case.
This was about 7pm so i then tried the number i had for the buyer. And bingo they answered.
She was trying to say that she canceled a card at xmas cause there was things on there that shouldnt be.
She rang a card company up to have the funds redirected. And rang me back. I dont have the funds yet. And dont no still if she pulling a fast one?
Ill keep you updated
Thanks again everyone :-)
if she continues to play games, "I'll be forced to contact the police if I haven't received the full amount by 7pm"
#34
Contact the seller and give them 24 hours to send you the money, plus the chargeback fee, plus another £10 for the time spent resolving and phone costs etc.

Failing that you will contact the police and report the daughter for fraud, deception and theft, either the mother is lying or the daughter is a thief, let the police decide who to prosecute.

Then tell them you'll take them to a small claims court that will be local to you, if she doesn't show you'll win by default, if she does turn up she'll most likely lose and have to pay travel costs to defend herself.
#35
Still no funds. She rang me to tell me her bank refunded funds to paypal on 18th jan but no thing
#36
sme24185
Still no funds. She rang me to tell me her bank refunded funds to paypal on 18th jan but no thing
please see above 2 comments

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