Need some advice for a friend please! She has a samsung s5 contract and has had it 5 months max. The camera stopped working so she went back to vodafone. They said they would send it back to manufacturers to be fixed or replaced. A week later the manufacturer rang to say they wouldn't fix it as it has drop damage which is a total lie!!!!! Or she would have to pay £190. Also they said there was a crack which wasn't there when my friend left the phone! She also had a few cross words with the guy in the shop and unknowingly to her he's wrote down that the phone was in poor condition when it blatantly wasn't she's yet to collect her phone back from the shop but is also worried he's tampered with it. So long story short they won't fix the phone what are her rights because it seems to me its this shop guys word that's prevented it being fixed. Sorry such its long story! I like to be precise :) any help appreciated!!!
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