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help please

daindian Avatar
2y, 1m agoPosted 2 years, 1 month ago
Hi I'm in a similar position bout a ralph lauren hoodie from eBay. It's blatantly fake, stitching coming off the horse, fake zip. Incorrect wash tag, worn. Seller agreed once I send the item back and the money clears his PayPal account. However I have also opened a case with him under item not as described as it was described as unworn. Should I wait for ebay to get involved or send it back at my cost?? *any help would be appreciated
Thanks

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daindian Avatar
2y, 1m agoPosted 2 years, 1 month ago
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Responses/page:
#1
I would demand an instant Paypal refund otherwise report to police and trading standards. He can also pay for the item to returned after the refund. These people have got to be stopped from trading.
#2
In most cases you will have to pay to send item back, whatever the outcome.
Make sure you send recorded so he can't say he hasn't received it
#3
cheddarman
I would demand an instant Paypal refund otherwise report to police and trading standards. He can also pay for the item to returned after the refund. These people have got to be stopped from trading.

Yeh he keeps insisting it's genuine but the hoodie doesn't have a made in xyz country and the zip is fake not a ykk but a cheap Chinese one
#4
gemmaxlewis
In most cases you will have to pay to send item back, whatever the outcome.
Make sure you send recorded so he can't say he hasn't received it

I'll send it once ebay decide I think because it's illegal to send back atm
#5
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.

Yeh that's what I thought, I think I'll wait for ebay,
#6
Don't send it back. This has happened to me before with a fake footie shirt. Ebay refunded my money and told me to destroy the item :)
#7
daindian
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.
Yeh that's what I thought, I think I'll wait for ebay,

The seller broke the law by selling and sending you counterfeit goods in the first place. You have no obligation to send it back and you should point out to eBay that the seller broke the law as per the above and you aren't comfortable sending fake goods.
#8
foxykelli
Don't send it back. This has happened to me before with a fake footie shirt. Ebay refunded my money and told me to destroy the item :)

Should I just wait for ebay to intervene. ? As I have till the 27th for them. Have a made a mistake opening a case as item not as described instead of counterfeit item??
#9
Steve Mac
daindian
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.
Yeh that's what I thought, I think I'll wait for ebay,

The seller broke the law by selling and sending you counterfeit goods in the first place. You have no obligation to send it back and you should point out to eBay that the seller broke the law as per the above and you aren't comfortable sending fake goods.

Thanks for your help. Should I ring ebay or wait till the 27th??
#10
daindian
Steve Mac
daindian
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.
Yeh that's what I thought, I think I'll wait for ebay,

The seller broke the law by selling and sending you counterfeit goods in the first place. You have no obligation to send it back and you should point out to eBay that the seller broke the law as per the above and you aren't comfortable sending fake goods.
Thanks for your help. Should I ring ebay or wait till the 27th??

I'm not sure as I don't use it anymore. Best bet is to inform eBay that seller won't refund until they have had the item back, but it's counterfeit and you won't be sending it back.
#11
Steve Mac
daindian
Steve Mac
daindian
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.
Yeh that's what I thought, I think I'll wait for ebay,

The seller broke the law by selling and sending you counterfeit goods in the first place. You have no obligation to send it back and you should point out to eBay that the seller broke the law as per the above and you aren't comfortable sending fake goods.
Thanks for your help. Should I ring ebay or wait till the 27th??

I'm not sure as I don't use it anymore. Best bet is to inform eBay that seller won't refund until they have had the item back, but it's counterfeit and you won't be sending it back.

I think I'm gonna wait till the 27th then. Ringing ebay is a hassle as the lines are so busy
#12
daindian
Steve Mac
daindian
Steve Mac
daindian
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.
Yeh that's what I thought, I think I'll wait for ebay,

The seller broke the law by selling and sending you counterfeit goods in the first place. You have no obligation to send it back and you should point out to eBay that the seller broke the law as per the above and you aren't comfortable sending fake goods.
Thanks for your help. Should I ring ebay or wait till the 27th??

I'm not sure as I don't use it anymore. Best bet is to inform eBay that seller won't refund until they have had the item back, but it's counterfeit and you won't be sending it back.
I think I'm gonna wait till the 27th then. Ringing ebay is a hassle as the lines are so busy

I couldn't even find a number for eBay on their website. When I selected contact eBay I just kept going around in circles choosing the different options :(
#13
MacPhisto
daindian
Steve Mac
daindian
Steve Mac
daindian
Steve Mac
DON'T SEND IT BACK, it's illegal to send counterfeit goods through the post despite any other advice. You need to make eBay aware and get a refund through them. If they or the seller ask you to post it back then you need to point out that it is against the law in this country.
Yeh that's what I thought, I think I'll wait for ebay,

The seller broke the law by selling and sending you counterfeit goods in the first place. You have no obligation to send it back and you should point out to eBay that the seller broke the law as per the above and you aren't comfortable sending fake goods.
Thanks for your help. Should I ring ebay or wait till the 27th??

I'm not sure as I don't use it anymore. Best bet is to inform eBay that seller won't refund until they have had the item back, but it's counterfeit and you won't be sending it back.
I think I'm gonna wait till the 27th then. Ringing ebay is a hassle as the lines are so busy

I couldn't even find a number for eBay on their website. When I selected contact eBay I just kept going around in circles choosing the different options :(
I had the same issue its hidden in the corner but wait times are 30 mins!!!
#14
If you get a fake item you should instantly open a case with eBay relating to that issue, don't try and sort it out with the buyer or open a case for a lesser issue.

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