I sold an item last month through the GSP. It was posted on the same day as payment was received, and was successfully delivered on the 21st to the uk Centre. Now today the buyer is claiming item not received.
I already read before I opted for this that once the item arrives at the UK centre, it is no longer the buyers responsibility.
I have also spoken to ebay through chat service who simply said they cannot provide any information as they do not want to give any false information, since the item case was opened through Italy version of ebay - i would need to contact them?! So i got straight on the phone to ebay UK and explained this to the lovely lady who said dont worry about it you are covered and wont loose anything since ive done my part. I was told to message the seller and explain this to them and they need to contact ebay directly themselves.
Is there a flaw with the ebay GSP system? Why is the buyer still allowed to open the item not received case against the seller directly (me) when the item was received at the UK centre? And why is there a hold for my payment when it isn't my fault? - now I have to admit, i did initially forget to update with a RM tracking as when i did try to enter one it already had a pre-listed one so didnt bother at the time since I have used this before and the ebays provided tracking auto updates in 2 3 days when they receive it. I have just dug out the receipt and shows as delivered 2 days after me posting.
Anyone have any experience with this and know how long does this process take for me to get my money back?