I really need some help.
17 months ago I purchased brand new white goods through ao, we had never had new but hubby got a bonus at work so we replaced the fridge freezer, cooker and washing machine.
I can't fault Ao at all, they've been brilliant. ... The issue is my cooker.
I stupidly got beko, we'd had one before and said never again but there weren't many other options so we ordered the electric cooker with ceramic hob.
The first time we turned it on I had to call them because the light didn't work, it was just a bulb so nothing majorand an easy fix.
Now, just 17 months later it's rusty! All around the edge of the hob it's peeling and there's visable rust....It looks a mess! It's been quick too, I noticed it just a few weeks ago now the paint is bubbling and peeling in big patches.
I have NEVER used anything on it, not even hob cleaner. I always wipe with a damp cloth and then a dry one. .. I wanted it to last so ive been very been gentle (after years of hand me downs I really wanted to have this for years)
I called beko who said they've come across it before and not to worry they'd send an engineer, it was all booked.
The next day they called and cancelled saying as I'm out of the 12 month warranty they will do nothing!
After lots of arguing back and forth that 17 months is not acceptable for brand new cooker to look like this I gave up with beko and asked AO for help. They've managed to get beko to agree to pay for parts, ao are putting £40 towards labour and total cost is estimated at £60-£80 so we'll have £20-40 to pay.
Whilst it's progress I don't think I should be having to replace the top of a 17 month old cooker... anything else I can try?
I thought they'd want to find out why it's happened, fix it and stop it happening again but they don't care.
The engineer is an all day time slot and it has to be their engineer that'll come out and look then order part and come back again to fix so it's also 2 days off work.
I know I'm "lucky" to now be getting the part and help from AO but it's clearly faulty.
Any help appreciated please.