Hi, am writing this on behalf of friends with triplets!
They had the babies in Feb 2015. In July that year, they purchased a triple buggy at a cost of £750 and paid through Paypal. In November they had to replace the wheels, which they did without quibble. However, In January 2016 the axel broke and the buggy collapsed.
They contacted the seller who refused to help so went to Paypal. They have also refused to help. They are saying that any disputes must be logged with 60 days, the buggy had not collapsed by 60 days.
They are in touch with someone who bought an identical buggy from the same supplier. She had the same problem, the axel broke, but her babies were in it at the time and she only just managed to stop them all falling onto the floor. She had paid with credit card and got her money back via the card company.
Does anyone have any experience of this? I can't even see who they can complain to about Paypal. They are regulated by the Financial Ombudsman but you can't complain to them from what I have seen. Are they even entitled to complain about them?
I really would appreciate and help and advice. They are a lovely couple and I want them to get their money back. They need it with all those babies! Thanks