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help with quidco

£0.00 @ Quidco
hi. I used quidco for the first time yesterday and signed up for the we sim only deal 16gb data unlimited mins and texts for £19.99 with £68 cashback. I've looked on quidco and there's nothing showin… Read More
gemniz Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
hi. I used quidco for the first time yesterday and signed up for the we sim only deal 16gb data unlimited mins and texts for £19.99 with £68 cashback. I've looked on quidco and there's nothing showing for it, and I also got an email from them saying ' you didnt complete your purchase' and giving details of the ee deal.
I'm wondering what would be my best option now... should I cancel with ee and try again to get the deal, or wait, or create a claim with quidco? I'd really like the cashback :)

thanks in advance
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gemniz Avatar
8m, 2w agoPosted 8 months, 2 weeks ago
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#1
contact them and advise it said not tracked.
they are helpful so should be fine
#2
They generally advise you to wait 3 days to see if the purchase has tracked correctly, if it doesn't you will need to select support and raise a claim, the quidco site will then ask you to select the company you purchased from and enter the order number for the item. Also the amount of purchase ( with mobile deals the quidco site sometimes tracks at a lower cash back amount than shown and if that happens when the purchase is confirmed by the company you bought from quidco should update it, hope this helps you a little.
#3
Best bet is to contact Quidco and they will arrange a cashback claim , ive been with them for 6 years + and received around £600 in cashback so they are usually pretty good , one I did the other day hasn't been tracked back yet but it does say 31% tracked within 6 hours, 25% tracked within 12 hours ,27% tracked within 1 day,16% tracked within 1 day+ so not too worried.Yours is 82% tracked within 6 hours, 1% tracked within 12 hours ,14% tracked within 1 day+.Just them what time and date and they should be able to sort it for you and good luck.
#4
make sure you follow the golden rules when using cash back sites and clear your cookies, its the biggest problem with old cookies getting the credit instead of you.
therocksays
Best bet is to contact Quidco and they will arrange a cashback claim , ive been with them for 6 years + and received around £600 in cashback so they are usually pretty good , one I did the other day hasn't been tracked back yet but it does say 31% tracked within 6 hours, 25% tracked within 12 hours ,27% tracked within 1 day,16% tracked within 1 day+ so not too worried.Yours is 82% tracked within 6 hours, 1% tracked within 12 hours ,14% tracked within 1 day+.Just them what time and date and they should be able to sort it for you and good luck.

£600 come on you could have made more than that in 6 years :)
#5
£600 cashback? Wowsers, you must be spending quite a bit to get that amount.

I've bought a tv, fridge and oven via them and my cashback is only about £100.
#6
Hi @gemniz

Thanks for your post and welcome to Quidco.

Not to worry as whenever cashback fails to track, you can raise a cashback claim which simply allows the purchase to be manually tracking in your account instead of automatically. We send the claim off to the retailer and we then send you an update as soon as we have one. You can raise a cashback claim here https://www.quidco.com/new-enquiry/

It will then appear in the 'Your Claims tab of your Activity page here https://www.quidco.com/activity/claims and this is where you can track its progress. You can find estimated claim payment speeds on a retailer's Quidco page.

I hope this helps, if you would like to discuss your account in more detail, just get in touch here https://www.quidco.com/support-contact-us/

Thanks again and kind regards,

Jack
Quidco Company Representative
#7
Roughly made from quidco £3500 & £1000,from topcashback in 7 years.

Quidco is much faster in paying and mostly success in tracking.

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