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HELP with returning a TV

sydney2002 Avatar
9y, 3w agoPosted 9 years, 3 weeks ago
OK I do not need a product, but I do need your help. I bought an Accoustic TV form Argos in December last year, and suddenly last night the thing decided to Hum and Buzz rather loudly, and is still doing so this morning, so of course I want to return the tiem, but I have no idea if I return it to Argos as that is where I bought it, or do I have to send it to Accoustic SOlutions?

i TRIED CALLING aRGOS BUT AFTER 15 MMNUTES OF HOLD MUSIC i GOT FED UP.

I still have my argos receipt, and it says this is also my guarantee.

HELP :-)
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sydney2002 Avatar
9y, 3w agoPosted 9 years, 3 weeks ago
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#1
as you have your receipt i would take it back to the store (i know its a tv and will be heavy) but if they are not answering the phone that would make me really mad and i would strop into the shop. they will no doubt try fobbing you off by saying they have to send it back to the manufacture etc, - i had somethign like this with jessops.... basically they are responsible for ensuring the product they sold you conforms to the purpose it was intended for and obviously it isnt, also i dont know what your guarantee says but been as we are an EU country all electrical items come with a 2yr warrenty although some companies still state 1yr. i chanted this in jessops as my camera broke after about 14months and it is amazing that the companies are aware of the 2yr guarantee but dont let on they know until they get a customer who states they know about it.. give them hell GOOD LUCK
#2
I no longer have the box the TV came in, does this matter?
Even if the TV only came with a 12 month guarantee I am still inside it, as I bought it on 08/12/2006.
#3
they may try getting you on the box thing, but state to them who is going to keep a box after 6 months you dont expect a TV to break down within a few years let alone after less than a year. you just have to be firm but i woudl chant the law as the customer service staff lose it. I do find though argos are auite good with taking things back even faulty items, you maybe pleasently surprised and not have to chant at them
#4
I called them and they said that it is better to call the manufacturer first and see what they say, if I get nowhere with them then Argos said to bring it in to them with my recipet/guarantee and they will deal with it and have to send it off.
How can I live without a TV for a day, week, or maybe weeks
#5
see they are fobbing you off with the manufacturer they have sold you a faulty item and it is their responsibility i would tell them you wnat a like for like replacement and that they send the broken tv off the manufacturer and they can deal with it, as far as you are concerned argos sold you an item that doesnt do what it was brought for. try that, other people on here may have more advice but i always chat jargon and would say 9/10 get my own way, its just a matter of standing your ground - why not go to the store (dont take the tv) and tell them about the situation and explain you will be back in half an hour or so with the broken telly and you want the replacement ready and waiting
#6
keli
why not go to the store (dont take the tv) and tell them about the situation and explain you will be back in half an hour or so with the broken telly and you want the replacement ready and waiting


YES, this will be the way to go for me I think.
I am willign to try and speak with accoustic solutions, but I have no idea where to call, its as though they dont exist on teh net, all I can find is TV's for sale, no technical help from them. Anyone spoek with accoustic solutions before?
#7
Your contract is with Argos not Acoustic Solutions, do not let them fob you off with having to return the tv to the manufacturers.

Take the tv with you and say you want a replacement there and then.

I bought a portable tv from Argos that packed up after 8 months and they replaced it no problems, I was preparedto argue my consumer rights but didn't need to as I had the receipt.
#8
It's s.14 of the Sale of Goods Act by the way. The amount of times s.14.2 (unfit for purpose) has flummoxed a shop assistant and saved me a fortune are too many to count.
#9
argos should take it back and replace it for you
i've never had a problem with argos in this regard

as long as you have ur receipt - u should be ok

they only really want the box if you are returning the item within the initial 30 days and just want your money back

after that - if the item is faulty - they will offer you a replacement as long as u have the receipt
#10
Thankyou everyone, I will see if I can get over there this evening and quote .14 of the thingie act, and if not, just throw the TV onto the floor, then set fire to the whole shop :-D

OH, one more thing, if they no longer stock my TV ( More than likely dont ) will they offer me a like for like do you think? Or vouchers or cash back maybe, they I can potentialy just buy a new TV, and upgrade to a tosh or a panasonic or such like.
#11
if they dont have the item in stock or even because the item is faulty i would say you dont want a replacement as you dont rate the make/model and they should you offer you a refund in the same way you paid for the item i.e cash or money back on your card
#12
keli
if they dont have the item in stock or even because the item is faulty i would say you dont want a replacement as you dont rate the make/model and they should you offer you a refund in the same way you paid for the item i.e cash or money back on your card


SWEET !
Much happier to get my £400 back, and then upgrade to something a bit more known. This TV has always annoyed me anyways, it stutters every now N then, like it struggles to keep up with the action on the TV programme. Lived with this annoyanc,e but the humming and buzzing noise I cannto live with.
#13
OH another thing, I am no TV buying expert, so if I do get my coin back, any ideas of a decent Tv on offer in argos?

32", LCD, upto say £800. What is the best offering from them currently?

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