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help with sonos play 1....

£0.00 @ Sonos
Hello just pick this sonos play 1 up for a Christmas pressy, it works fine connected to Virgin modem, but when I disconnect it using WiFi it cut out, my question is has it got to be connected to …
andrew08uk Avatar
1m, 3w agoPosted 1 month, 3 weeks ago
Hello just pick this sonos play 1 up for a Christmas pressy, it works fine connected to Virgin modem, but when I disconnect it using WiFi it cut out, my question is has it got to be connected to my modem for it to work properly , I'm using Spotify on y Samsung s6, thanks for any answers I receive ...
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andrew08uk Avatar
1m, 3w agoPosted 1 month, 3 weeks ago
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Responses/page:
#1
No need to use cable, just set it up with wifi via the app.
#2
The speaker takes its feed from your router so when you switch off
wifi it has nothing to source the music from, the router forms a bridge between your phone and the speaker, I think this is correct though, hope it helps, have you performed the wifi setup procedure?


Edited By: waycash on Jan 03, 2017 19:42
#3
waycash
The speaker takes its feed from your router so when you switch off
wifi it has nothing to source the music from, the router forms a bridge between your phone and the speaker, I think this is correct though, hope it helps, have you performed the wifi setup procedure?



​Thank you, just disconnect itself a when I take cable out modem
#4
Very prob set it up half dozen times still dose the same thing
#5
I've
#6
What are you doing exactly?
#7
rhinopaul
What are you doing exactly?


​Trying to listen to music through WiFi instead of using the ethernet cable
#8
andrew08uk
rhinopaul
What are you doing exactly?
​Trying to listen to music through WiFi instead of using the ethernet cable
So you are unable to set it up via the app then?
#9
rhinopaul
andrew08uk
rhinopaul
What are you doing exactly?
​Trying to listen to music through WiFi instead of using the ethernet cable
So you are unable to set it up via the app then?


​Yes tried everything I'm using sonos app installed it couple of times as well.
#10
Just googled your problem. It sound like the problem maybe because you connected it to the router and it has changed the settings within the unit.
Try this:
Plug it into your router,
Go to Settings in the App > Advanced Settings > Wireless Setup
and once you complete the Wireless Setup, you will be able to move your Play:1 away from your router.
#11
rhinopaul
Just googled your problem. It sound like the problem maybe because you connected it to the router and it has changed the settings within the unit.
Try this:
Plug it into your router,
Go to Settings in the App > Advanced Settings > Wireless Setup
and once you complete the Wireless Setup, you will be able to move your Play:1 away from your router.


​Thanks rhino, thing is it say when I'm setting I up 1st time if I doesn't work the wifi Way plug it in to modem and do it that way which I did few times plus it say it should hold its setting, which it doesn't, il give your way a go, thank you for your help.
#12
Sorted,, thanks for everyone's help...
#13
I had a few problems initially with my sonos too, especially when using Spotify. The sonos tech guys are easy to get hold of online and they talk you through everything they're doing. Make sure you keep up with any new updates but now you're up and running you should be trouble free.
#14
booky
I had a few problems initially with my sonos too, especially when using Spotify. The sonos tech guys are easy to get hold of online and they talk you through everything they're doing. Make sure you keep up with any new updates but now you're up and running you should be trouble free.


​completely agree. Sonos tech guys were amazing when I set mine up a few years ago.

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