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How to deal with an Ebay scammer

£0.00 @ eBay
I recently sold a motherboard on eBay and the douchebag who bought it is claiming that I sold him a faulty item. He has started a return claim even though I stated that no returns were available (simp…
Spark Avatar
1m, 3d agoPosted 1 month, 3 days ago
I recently sold a motherboard on eBay and the douchebag who bought it is claiming that I sold him a faulty item. He has started a return claim even though I stated that no returns were available (simply to avoid cases like this with idiots who don't understand how to install and use computer hardware properly). He also seemed in a big rush to receive it which leads me to believe that he might be attempting some sort of swap out fraud.

Is there anything that I can do about this? I have reported him to eBay for misuse of their buyer protection program but other than that it looks like I'm primed to get shafted and it's really annoying.
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Spark Avatar
1m, 3d agoPosted 1 month, 3 days ago
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Best Answer
Phone them and explain rather than doing it over the resolution centre, you'll often find on the phone they'll side with you.

Edit: Phone ebay, not the muppet buyer.

Edited By: promithius on Jan 20, 2017 12:29

All Responses

(33) Jump to unreadPost an answer
Responses/page:
#1
Are you allowed to state no returns or refunds under ebay rules?
#2
Unfortunately unless you can categorically confirm the the item supplied works your stuck... could it have been damaged in transit.... don't just assume your being scammed!
#3
It's pretty pointless having a no returns policy on eBay as they normally side with buyers anyway.
#4
always list showing a photo of any serial numbers and add serial number to the desc. when possible and use void stickers or ultraviolet pen. too late for you but for future sales. anything to prevent scammers
#5
Error440
Are you allowed to state no returns or refunds under ebay rules?

Yes you can.



Edited By: Spark on Jan 20, 2017 12:21
#6
Well for one he needs to prove he didn't break it himself. How did he say it was broken exactly ?.
#7
m4rky2011
Unfortunately unless you can categorically confirm the the item supplied works your stuck... could it have been damaged in transit.... don't just assume your being scammed!

The problem that I have with that is that he hasn't mentioned any damage to the packaging. He also quite frankly doesn't seem to know his head from his ****. I get the impression that he is someone who liked the idea of building a custom gaming PC for the first time but doesn't actually know how to do it properly. He has dodged every technical-type question that I have asked him and most of his comments haven't made sense.
#8
rodders443
Well for one he needs to prove he didn't break it himself. How did he say it was broken exactly ?.

He is saying that the machine is shutting itself down intermittently, a problem that can be caused by anything from a dodgy CPU, faulty RAM, a HDD fault, a bad Windows installation or (most often) an insufficient PSU.

The problem is that eBay don't offer any means for him to prove that he didn't break it himself or demand that from him. They seem to almost assume that the problem was my fault.

Edited By: Spark on Jan 20, 2017 12:25
#9
Phone them and explain rather than doing it over the resolution centre, you'll often find on the phone they'll side with you.

Edit: Phone ebay, not the muppet buyer.

Edited By: promithius on Jan 20, 2017 12:29
#10
promithius
Phone them and explain rather than doing it over the resolution centre, you'll often find on the phone they'll side with you.

Thanks I can give that a shot.
#11
Ebay and Amazon treat sellers like rubbiish they just want your money.
#12
Spark
Error440
Are you allowed to state no returns or refunds under ebay rules?
Yes you can.

http://pages.ebay.com/help/sell/return-policy.html

"Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description"
#13
cdm22
Spark
Error440
Are you allowed to state no returns or refunds under ebay rules?
Yes you can.
http://pages.ebay.com/help/sell/return-policy.html
"Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description"

But that's the problem, it does match the listing description. I made absolutely sure of that.

The problem is that either the RM have damaged it in transit (nothing that he has said so far points to that) or he is a **** who is trying to scam me/bought something without knowing how to use it properly.
#14
Spark
cdm22
Spark
Error440
Are you allowed to state no returns or refunds under ebay rules?
Yes you can.
http://pages.ebay.com/help/sell/return-policy.html
"Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description"
But that's the problem, it does match the listing description. I made absolutely sure of that.
The problem is that either the RM have damaged it in transit (nothing that he has said so far points to that) or he is a **** who is trying to scam me/bought something without knowing how to use it properly.

Do you have photos to compare to what is returned (assuming they are returning it) Are their serial number etc on motherboards to check?
#15
rodders443
Well for one he needs to prove he didn't break it himself. How did he say it was broken exactly ?.

He doesn't need to prove anything,if he states it is not as described/faulty ebay will take his word for it and force you either to accept the return.and the return postage costs,then refund in full ,

You can state no returns if you're a private seller,you can't be forced then to accept a return for change of mind,but for not as described cases you have no other option but to accept the return,

If you don't,and the buyer escalates, ebay will refund the buyer with your money,let the buyer keep the item and add a black mark to your account,

If the buyer says it's not as described,well that's more or less that,

The best option would probably be to just ask him to return it and tell him once you have checked out the item,including your security markings,you will refund him,

doesn't matter if you don't have security markings on it,he can't know for sure either way and it might scare him off if he's attempting to do a swap and return a different/faulty item,

It'll do no good ringing ebay,they will still force a refund. So you either accept the return and refund,or ebay refunds on your behalf from your paypal and the buyer keeps the item
#16
cdm22
Spark
cdm22
Spark
Error440
Are you allowed to state no returns or refunds under ebay rules?
Yes you can.
http://pages.ebay.com/help/sell/return-policy.html
"Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description"
But that's the problem, it does match the listing description. I made absolutely sure of that.
The problem is that either the RM have damaged it in transit (nothing that he has said so far points to that) or he is a **** who is trying to scam me/bought something without knowing how to use it properly.
Do you have photos to compare to what is returned (assuming they are returning it) Are their serial number etc on motherboards to check?

I didn't take pictures of it before I sent it but I did take pictures of it in 2015 when I bought it because I had to for the manufacturer warranty. I still have the serial number for that reason as well. The problem is if he sends back a different one then how in the hell do I deal with that?

Incidentally they want me to cover the return postage costs as well. It's just shocking.
#17
grabbit
rodders443
Well for one he needs to prove he didn't break it himself. How did he say it was broken exactly ?.
He doesn't need to prove anything,if he states it is not as described/faulty ebay will take his word for it and force you either to accept the return.and the return postage costs,then refund in full ,

You can state no returns if you're a private seller,you can't be forced then to accept a return for change of mind,but for not as described cases you have no other option but to accept the return,

If you don't,and the buyer escalates, ebay will refund the buyer with your money,let the buyer keep the item and add a black mark to your account,

If the buyer says it's not as described,well that's more or less that,

The best option would probably be to just ask him to return it and tell him once you have checked out the item,including your security markings,you will refund him,

doesn't matter if you don't have security markings on it,he can't know for sure either way and it might scare him off if he's attempting to do a swap and return a different/faulty item,

It'll do no good ringing ebay,they will still force a refund. So you either accept the return and refund,or ebay refunds on your behalf from your paypal and the buyer keeps the item

Scamming sons of bitches, it's disgraceful. No wonder people are moving to Gumtree and Facebook in their droves these days. The only reason I don't do that myself is because I don't like meeting strangers in person or dealing in cash.
#18
Spark[[/quote
The problem is if he sends back a different one then how in the hell do I deal with that?

If he returns a different item ebay won't want to know about that either,he will still get his refund,

Not a lot you can do,apart from perhaps reporting to action fraud,get a crime number and lodge an appeal with ebay using the crime number. That sometimes works and ebay will repay you from their own funds,

Or if your sure the buyer is scamming you and the item was worth a bit of money you could get a letter before action sent to him from debtguard.co.uk (costs £2 + vat) . Once threatened with legal action it may make the buyer repay you,depends on the value of the item to you though if it's worth chasing it


Edited By: grabbit on Jan 20, 2017 13:07: edit
#19
grabbit
Spark
cdm22
Spark
cdm22
Spark
Error440
Are you allowed to state no returns or refunds under ebay rules?
Yes you can.
http://pages.ebay.com/help/sell/return-policy.html
"Even if you specify "no returns accepted," under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description"
But that's the problem, it does match the listing description. I made absolutely sure of that.
The problem is that either the RM have damaged it in transit (nothing that he has said so far points to that) or he is a **** who is trying to scam me/bought something without knowing how to use it properly.
Do you have photos to compare to what is returned (assuming they are returning it) Are their serial number etc on motherboards to check?
I didn't take pictures of it before I sent it but I did take pictures of it in 2015 when I bought it because I had to for the manufacturer warranty. I still have the serial number for that reason as well. The problem is if he sends back a different one then how in the hell do I deal with that?
If he returns a different item ebay won't want to know about that either,he will still get his refund,
Not a lot you can do,apart from perhaps reporting to action fraud,get a crime number and lodge an appeal with ebay using the crime number. That sometimes works and ebay will repay you from their own funds,
Or if your sure the buyer is scamming you and the item was worth a bit of money you could get a letter before action sent to him from debtguard.co.uk (costs £2 + vat) . Once threatened with legal action it may make the buyer repay you,depends on the value of the item to you though if it's worth chasing it

The item was around £100 plus postage.

It is good to know that there are additional options that can be taken if he does try anything clever though. He has since stopped replying to my messages asking questions about the physical condition and requesting that he take photos.
#20
Sorry I can't help with the issue now but I sell quite abit on eBay and I will say through this kind of thing happening to me, I take photos for the listing and also extra photos to show as evidence ie- how I package it just incase someone says it was packaged poorly or something along those lines. I've recently stopped selling as feel eBay just take too much of a percentage it's not worth it. Good luck with your problem, hope it gets resolved :)

Edited By: LeahMinttoutou on Jan 20, 2017 13:31
#21
As he has opened a case you will need to accept the return and authorise the return label before he gets the chance to escalate,

You never know ,he may not return it and the case will time out eventually,

DON'T under any circumstances escalate the case yourself as ebay will then automatically refund him from your money and let him keep the item
#22
grabbit
As he has opened a case you will need to accept the return and authorise the return label before he gets the chance to escalate,
You never know ,he may not return it and the case will time out eventually,
DON'T under any circumstances escalate the case yourself as ebay will then automatically refund him from your money and let him keep the item

You're probably right but the sad thing is that by following that policy, eBay are basically allowing people to commit fraud and get away with it, even causing additional expense to the person being defrauded.
#23
Yes,ebay do allow them to commit fraud and the additional expense doesn't matter to them,it's your money they are giving out to scammers
#24
grabbit
Yes,ebay do allow them to commit fraud and the additional expense doesn't matter to them,it's your money they are giving out to scammers

Such a shame. I don't generally bother with eBay much these days unless they offer a special listing price (which is what happened this time) but I doubt I will be using it again after this.
#25
Call his bluff
Tell him you have details of all serial numbers
If you sent it boxed he will probably be stupid enough to return faulty one in your own box (if he returns it at all as that usually puts people off when they find out they have to pay for return postage)
#26
Lol... poor chaps been hung, drawn and quartered on the basis of suspicion. Until the buyer returns the item you don't know for sure, it could be he's changed his mind and wants to return using an ebay loophole OR it could be a genuine issue with item caused by any number of factors.
#27
24M451
, it could be he's changed his mind and wants to return using an ebay loophole.

What does he think this is, Amazon?

If he wanted to do that then he should at least have the decency to admit it rather than make up some BS about me selling a broken item.
#28
thedvdmonster
Call his bluff
Tell him you have details of all serial numbers
If you sent it boxed he will probably be stupid enough to return faulty one in your own box (if he returns it at all as that usually puts people off when they find out they have to pay for return postage)

Ebay won't charge him for the return shipping, they charge me for it. :{
#29
He could send back a piece of wood and ebay will still refund him as long as the item is returned via trackable delivery. Hope he has changed his mind, at least that way you'll only be out postage x2.
#30
24M451
He could send back a piece of wood and ebay will still refund him as long as the item is returned via trackable delivery. Hope he has changed his mind, at least that way you'll only be out postage x2.

He has replied so I have insisted on pictures and further evidence. We'll see what happens from here I suppose.
#31
I hate eBay, I've 100% feedback but only 2 out of 3 things ever get delivered. I'm sure people don't send stuff . been thinking about closing my account for weeks now, no wonder its nickname is fleabag.
#32
peterdarlison
I hate eBay, I've 100% feedback

I guess you're a buyer only,ALL buyers have 100% feedback .It isn't possible to get anything less.

peterdarlison
only 2 out of 3 things ever get delivered

Very strange,most sellers try their best,of course there are some dodgy sellers,maybe you should check their feedback before you buy? Though I do find it odd that 33% of your orders are not ariving
#33
He is basically suggesting that it was damaged in the post. Considering his description, it would take some whack to cause the damage he is talking about but in any case, my only option has been to give him a return label and I can take it up with the RM when I get it back. I've warned him that if sends back a different board then I will know though and I will take it further.

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